Find Customer service representative Jobs in Ireland

Senior Associate, Customer Supply Chain
West Pharmaceutical Services —Dublin, County Dublin
- €63,300–€80,600 a year
- ERP systems
- Master's degree
- Analysis skills
Customer Service Advisor - Fluent Irish Speaker
Abtran —County Cork
- €14.84 an hour
- Weekend availability
- Remote
- Customer service
- English
- Computer skills
- Work from home
- Employee assistance program
Quick apply
Client Relationship On-Field Representative
Viva Wallet.com Ltd —Cork, County Cork
- €38,000–€45,000 a year
- Full-time
- English
- Business development
- Negotiation
Quick apply
Customer Service Representative - Sky
Actavo —Dublin, County Dublin
- €14.15 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Referral programme
2d
Customer Success Representative (French & Spanish Speaking)
MathWorks —Galway, County Galway
- Spanish
- Sales
- English
Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Customer Service Specialist
Electric Ireland Superhomes —Thurles, County Tipperary
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
10d
Customer Support Specialist with French
Planet —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- Hospitality
- English
- IT
Customer Services Advisor
Halfords —Castlebar, County Mayo
- €14.50 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Employee discount
10d
Customer Service Advisor
Capita —Little Island, County Cork
- Full-time
- Microsoft Excel
- Microsoft Office
- No degree
- Employee assistance program
8d
Customer Service Advisor
Fairstone Ireland —Stillorgan, County Dublin
- €30,000–€35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Service Agent
Excel Aviation —Dublin, County Dublin
- €31,000–€32,000 a month
- Weekend availability
- Leaving certificate
- No degree
- Employee discount
Quick apply
Customer Success Representative (German Speaking)
MathWorks —Galway, County Galway
- English
- Bachelor's degree
- Organisational skills
Client Services Advisor
Carousel Logistics —Dublin, County Dublin
- €35,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Time management
- Annual leave
Customer Support Specialist – Meath/Dublin
Marsh Mackey —County Dublin
- Full-time
- Customer service
- Microsoft Office
- No degree
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Experienced customer service representative
Inner City Scooters Ltd —DUBLIN 24, County Dublin
- From €110 a day
- Full-time
- Customer service
- English
- Data entry
Quick apply
Customer Service Assistant - Adare
BoyleSports —Adare, County Limerick
- Customer service
- Communication skills
Quick apply
Customer Service Specialist
Blackberry Hearing —Dundalk, County Louth
- Part-time
- Customer service
- Administrative experience
- Clinic
- Sick pay
Quick apply
2d
Customer service representative
Musgrave —Cork, County Cork
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
1d

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Senior Associate, Customer Supply Chain

West Pharmaceutical Services -
Dublin, County Dublin

Apply Now

Job details

€63,300–€80,600 a year

Qualifications

EDI
Supply chain
ERP systems
Master's degree
Analysis skills
Bachelor's degree
Data analytics
Data visualisation
Supply Chain Management
Communication skills

Full job description

Requisition ID: 74314
Date: Jun 23, 2026

Location:
Dublin, L, IE

#job-location.job-location-inline { display: inline; }
Department: Supply Chain

Description:
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Associate, Customer Supply Chain Integration supports strategic customer integration initiatives and reports to the Director, Customer Supply Chain & Transformation. This role enables scalable and standardized customer connectivity through advanced analytics, data integration, and process documentation.

The Senior Associate plays a key role in supporting ERP-to-ERP integration, forecast automation, data exchange standardization, and joint KPI reporting with strategic customers. The role ensures data integrity, system readiness, and repeatable governance standards across customer tiers.

Decision authority includes recommending integration standards, validating data readiness, identifying service or inventory risk exposure, and supporting escalation analysis within assigned customer scope.

Essential Duties and Responsibilities
Prepare and structure data for repeatable and ad hoc strategic customer engagements.
Lead data mapping and validation activities for ERP integration initiatives (EDI, API, ASN, forecast automation).
Ensure master data integrity across item, location, and transactional attributes prior to customer connectivity go-live.
Develop and maintain process documentation, SOPs, and customer integration playbooks.
Build and maintain joint KPI dashboards (service level, forecast accuracy, inventory alignment, lead-time adherence).
Perform root cause analysis for integration discrepancies and data mismatches.
Support customer escalation analysis by quantifying service, capacity, and inventory exposure.
Contribute to standardization of customer onboarding and governance processes across customer tiers.
Provide subject matter expertise to cross-functional project teams.
Mentor junior analysts or project contributors as assigned. #LI-AP1 #LI-HYBRID
Education
Bachelor's Degree required
Master's Degree in SCM preferred
Work Experience
5+ years of supply chain, integration, or data analytics experience required
Experience in regulated industry preferred
Preferred Knowledge, Skills and Abilities
Strong analytical and data visualization capability
Working knowledge of ERP systems and EDI/API frameworks
Understanding of SIOP and supply alignment principles
Ability to document and standardize processes
Strong communication and stakeholder engagement skills
Travel Requirements
10%: Up to 26 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
Able to routinely use standard office equipment such as computers, phones, photocopiers and filing systems.
Make independent and sound judgments.
Multitask, work under time constraints, problem solve, and prioritize.
Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity.
Use written and verbal communication skills effectively.Read and interpret data, information and documents to analyze and solve problems.
Learn and apply new information and new skills.
Able to comply with the company’s safety and quality policies at all times.

Pay Transparency:
The annual base salary range for this position is €63,300.00 - €80,600.00. Total target compensation is determined using objective and gender-neutral criteria, including relevant experience, qualifications, skills, market benchmarks, geographic location, and the scope and responsibilities of the role.

This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment. In addition, team members are eligible to participate in the company’s benefits and total rewards programs applicable to their location and employment status.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Apply Now

Refine Your Search

customer service representative jobs in ireland

Senior Associate, Customer Supply Chain

Customer Service Advisor - Fluent Irish Speaker

Client Relationship On-Field Representative

Customer Service Representative - Sky

Customer Success Representative (French & Spanish Speaking)

Customer Experience Agent

Customer Service Specialist

Customer Support Specialist with French

Customer Services Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Agent

Customer Success Representative (German Speaking)

Client Services Advisor

Customer Support Specialist – Meath/Dublin

Customer Service Supervisor

Experienced customer service representative

Customer Service Assistant - Adare

Customer Service Specialist

Customer service representative

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