Find Engagement manager Jobs in Cork, C

Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Senior Product Manager, Workvivo - Ireland
Zoom —Cork, County Cork
- €69,200–€110,700 a year
- Full-time
- Research
- Product management
- Agile
7d
Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- Full-time
- Hybrid work
- Spanish
- Sales
- Salesforce
- Referral programme
Quick apply
Manager, Executive Experiences & Operations
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Communication skills
Lead Employee Relations Specialist
McKesson —Cork, County Cork
- €86,300–€143,800 a year
- Bachelor's degree
- Conflict management
- Business
Senior Consultant. Consultation, Communications and Engagement
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Communication skills
4d
Principal Consultant, Stakeholder Engagement and Communications
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Communication skills
4d
CLM Senior Business Analyst
Citco —Cork, County Cork
- Full-time
- SQL
- Continuous improvement
- Mentoring
11d
Group Sales & Marketing Manager
Trigon Hotels —Cork Airport, County Cork
- Full-time
- Microsoft Excel
- Sales
- Research
- Relocation assistance
- Referral programme
Quick apply
Operations Manager, SOX and Compliance
McKesson —Cork, County Cork
- €56,300–€93,800 a year
- Analysis skills
Customer Success Manager, EMEA
Keeper Security —Cork, County Cork
- Sales
- Salesforce
- Bachelor's degree
- Sick pay
Grade VI Section Officer Communications and Public Affairs HSES101262
Health Service Executive —Cork, County Cork
11d
Human Resources Manager
The River Lee —Cork, County Cork
- Full-time
- Hotel
- Analysis skills
- Human resources
- Annual leave
- Referral programme
Quick apply
4d
Ecommerce Marketing Manager
Here's Health —Cork, County Cork
- Full-time
- Social media management
- No degree
- Organisational skills
- Store discount
- Employee discount
Quick apply
Group Human Resource Manager ( Hospitality)
Fota Island Resort —Little Island, County Cork
- Hospitality
- Bachelor's degree
- Human resources
Quick apply
Deputy Client Account Manager - Water
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- No degree
- Contracts
Talent Advisor
McKesson —Cork, County Cork
- Hybrid work
- Bachelor's degree
- Recruiting
HR Operation Specialist
Catalyx —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- No degree
Quick apply
Social Care Worker - Estuary Way
Childhood Matters —Cork, County Cork
- Full-time
- Cooking
- English
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
IT Program Manager - 12 Month FTC
Citco —Cork, County Cork
- Full-time
- Computer Science
- Project management
- Bachelor's degree
4d

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Manager, Program Management, Audits and Insights

Amazon Ireland Support Services Limited - A94 -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Computer Science
Process improvement
SQL
Project management
Bachelor's degree
Recruiting
Pivot tables
Data visualisation
Leadership

Full job description

DESCRIPTION

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.

Key job responsibilities

Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
Collaborate with the Tools team to implement process improvements
Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Drive process standardization across the operations network for AIT.
Develop mechanisms to surface known best practices across the AIT
Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

Internal job description

BASIC QUALIFICATIONS

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience in complex problem solving, and working in a tight schedule environment
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets

PREFERRED QUALIFICATIONS

Experience in driving end to end delivery, and communicating results to senior leadership
Experience in defining and implementing process improvement initiatives using data and metrics
Experience using data visualization tools
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

engagement manager jobs in cork, c

Manager, Program Management, Audits and Insights

Senior Product Manager, Workvivo - Ireland

Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland

Manager, Executive Experiences & Operations

Lead Employee Relations Specialist

Senior Consultant. Consultation, Communications and Engagement

Principal Consultant, Stakeholder Engagement and Communications

CLM Senior Business Analyst

Group Sales & Marketing Manager

Operations Manager, SOX and Compliance

Customer Success Manager, EMEA

Grade VI Section Officer Communications and Public Affairs HSES101262

Human Resources Manager

Ecommerce Marketing Manager

Group Human Resource Manager ( Hospitality)

Deputy Client Account Manager - Water

Talent Advisor

HR Operation Specialist

Social Care Worker - Estuary Way

IT Program Manager - 12 Month FTC

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