Find Engineering team leader Jobs in Bandon, C

Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
Sr. AI Developer
OpenText —Cork, County Cork
- Computer Science
- Master's degree
- Bachelor's degree
9d
Senior NPI Test Engineer
M/A Com Technolgy Solutions —Cork, County Cork
- Master's degree
- Bachelor's degree
- No degree
9d
Shop Lead
Wurth Ireland —Cork, County Cork
- €45,200 a year
- Full-time
- Sales
- Supervising experience
- No degree
- Annual leave
- Employee assistance program
Quick apply
Technical Director/Manager
Sweco UK —Cork, County Cork
- Hybrid work
- Recruiting
- Leadership
- Communication skills
- Employee assistance program
- Employee discount
Associate - Marine & Coastal
Ayesa —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Business development
- Project management
- Annual leave
- Employee assistance program
Quick apply
Product Manager (12-month FTC)
Vusion —Cork, County Cork
- Full-time
- Remote
- Continuous improvement
- Product management
- Communication skills
Quick apply
Eirdata HVAC Technician
ESS LTD —Cork, County Cork
- €52,000–€55,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Engineer
Sweco UK —Cork, County Cork
- Hybrid work
- AutoCAD
- CAD
- Recruiting
- Employee assistance program
- Employee discount
Cloud Applications Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- Maintenance
Principal Engineer Digital Design (f/m/div)
Infineon Technologies AG —Cork, County Cork
- Full-time
- English
- Master's degree
- Bachelor's degree
PWS Sales Manager - Data Centre Solutions
Emerson —Cork, County Cork
- Full-time
- Sales
- Employee assistance program
9d
Level 1 Engineer
Ekco —Cork, County Cork
- Azure
- Computer Science
- Windows
- Annual leave
- Employee assistance program
Quick apply
Senior Software Engineer
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- C++
- Bachelor's degree
Senior AI/ML Engineer
Tigera —Cork, County Cork
- Writing skills
- AI
- Communication skills
Quick apply
RFIC Packaging (Mechanical) Engineer
M/A Com Technolgy Solutions —Cork, County Cork
- AutoCAD
- Engineering
- English
9d
CRA Compliance Technical Lead - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
7d
Principal Cybersecurity Architect / Cybersecurity Strategist
McKesson —Cork, County Cork
- €101,300–€168,800 a year
- Full-time
- Communication skills
- Wellness program
- Employee stock purchase plan
Refrigeration & Air-Conditioning Engineer
Crosbie Group —Cork, County Cork
- €45,000–€60,000 a year
- Full-time
- Maintenance
- HVAC
- Gym membership
Quick apply
23h
Senior Engineer, Software Tools
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- Master's degree
- C++

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Customer Success Manager

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

English
Analysis skills
SaaS
AI
Communication skills
German
Negotiation

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany / Cork

The Customer Success Manager (CSM) is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. You will orchestrate cross-functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform.

The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Key Responsibilities:

Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
Advocacy & Escalation Management: Act as the customer’s internal advocate, coordinating Sales, Professional Services, Support, Product, and Operations to resolve issues efficiently.
Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.
Churn Prevention: Proactively identify and manage high-risk accounts to minimize churn.
Partner Collaboration (where applicable): Align with partners on onboarding, adoption, and services delivery.
Documentation & Communication: Maintain accurate meeting notes, actions, risks, and decisions in the CSM tool and provide clear updates to account teams.

You Have – Qualifications:

Experience: 3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity, with a proven record of driving adoption and outcomes.
Languages: Fluent in German and English.
Technical Foundation: Strong technical background, ideally in cybersecurity; experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting; certifications are a plus.
Commercial & Analytical Skills: Comfortable working with consumption and value metrics and translating insights into expansion recommendations.
Communication: Excellent written and verbal skills; confident facilitating executive discussions and handling escalations.
Tools: Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams).
AI Fluency: Ability to leverage AI tools and insights to personalize engagement, predict churn, and recommend next-best actions at scale.

You Are – Behaviors & Competencies:

Customer-Centric & Relationship-Driven: Builds trust with key stakeholders and advocates effectively for customer success.
Ownership-Oriented: Balances customer needs with commercial objectives in a dynamic environment.
Resilient, Proactive & Adaptable: Self-motivated and able to manage priorities independently under pressure.
Independent & Organized: Highly structured, with strong documentation and tracking discipline.
Collaborative Influencer: Works cross-functionally and influences outcomes across diverse teams.
Exceptional Communicator: Skilled in negotiation, mediation, and leading discussions during critical situations.
Critical Thinker: Navigates complex customer environments, anticipates challenges, and drives solutions.
A can-do attitude, strong work ethic, and passion for the cybersecurity industry are essential for success in this role.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

engineering team leader jobs in bandon, c

Customer Success Manager

Sr. AI Developer

Senior NPI Test Engineer

Shop Lead

Technical Director/Manager

Associate - Marine & Coastal

Product Manager (12-month FTC)

Eirdata HVAC Technician

Senior Engineer

Cloud Applications Engineer

Principal Engineer Digital Design (f/m/div)

PWS Sales Manager - Data Centre Solutions

Level 1 Engineer

Senior Software Engineer

Senior AI/ML Engineer

RFIC Packaging (Mechanical) Engineer

CRA Compliance Technical Lead - Cork, Ireland

Principal Cybersecurity Architect / Cybersecurity Strategist

Refrigeration & Air-Conditioning Engineer

Senior Engineer, Software Tools

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