Find Technical support Jobs in Kildare, Ke

Customer Service Representative
Smart Transfer Ltd —Naas, County Kildare
- €28,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
5h
ICT Officer
Kare —Kildare, County Kildare
- €36,470–€56,018 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
- Annual leave
- Employee assistance program
Quick apply
14d
Service Technician
Frozen Brothers Ltd —Newbridge, County Kildare
- €39,000–€41,300 a year
- Full-time
- Plumbing
- IT
- Work from home
Quick apply
5d
Head of Health and Wellbeing
BAM UK & Ireland —Naas, County Kildare
- IT
- Leadership
- Communication skills
- Annual leave
Maintenance Technician
Johnsons Celtic Linen —Kill, County Kildare
- Full-time
- Maintenance
- English
- No degree
- Employee assistance program
Quick apply
4d
Security Analyst (Governance)
Kerry —Naas, County Kildare
- Analysis skills
- No degree
- IT
3d
Senior Data Analyst
Keurig Dr Pepper —Kildare, County Kildare
- Full-time
- SQL
- Bachelor's degree
- Communication skills
- Free parking
11d
Commercial & Operations Co-ordinator
TDE Group —Kildare, County Kildare
- €35,000–€40,000 a year
- Full-time
- Organisational skills
Quick apply
4d
Executive Technician_ Oct 2024
Kildare County Council —Naas, County Kildare
- Supervising experience
- Driving
Packaging Developer
Nomad Foods —Naas, County Kildare
- Full-time
- English
- Research
- Project management
Assistant Engineer NRO - Oct 2024
Kildare County Council —Naas, County Kildare
- Engineering
Procurement Manager
Crystal Air —Clane, County Kildare
- €70,000 a year
- Full-time
- Contracts
- Communication skills
Quick apply
Quality Manager
O'Briens Fine Foods —Timahoe, County Kildare
- Full-time
- Management
Quick apply
Finance Director - Actavo Modular
Actavo —Kildare, County Kildare
- €90,000–€100,000 a year
- ERP systems
- Accounting
- Contracts
- Employee assistance program
- Referral programme
5d
HVAC Ductwork Installer
Crystal Air —Clane, County Kildare
- €22–€25 an hour
- Full-time
- CAD
- No degree
Quick apply
4d
Dynamics 365 Business Central Lead Consultant
BearingPoint Ireland —Kildare, County Kildare
- Hybrid work
- Sales
- Master's degree
- Analysis skills
Project Engineer
DPS Group —Kildare, County Kildare
- Full-time
- Engineering
- No degree
- Organisational skills
Utility Surveyor
Murphy Geospatial —Kildare, County Kildare
- Full-time
- Hybrid work
- No degree
- Construction experience
- Business
- Gym membership
Quick apply
Electrical Building Services Engineer
DPS Group —Kildare, County Kildare
- In-person
- Manufacturing
- Electrical Engineering
Manager - SAP Quality Management
Kerry —Naas, County Kildare
- ERP systems
- Analysis skills
- Project management

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Customer Service Representative

Smart Transfer Ltd -
Naas, County Kildare

Quick apply

Job details

Full-time
€28,000 a year
5 hours ago

Benefits

Additional leave
Company events
On-site parking

Qualifications

Sales
Customer service
English
Leaving certificate
Data entry
Phone etiquette
Communication skills

Full job description

SWIRL Prepaid was established in 2005 and is the leading provider of Prepaid Mastercard in Ireland with over 21 years track record in payment solutions for consumers and business customers. As a well-established fintech company, we issue Euro and Gift Mastercard products across Ireland and international markets.

Our mission is to make payments simple, secure, and accessible while delivering exceptional customer experiences at every stage of the customer journey.

As a Customer Service Representative, you will provide support and service to our Swirl Card customers, ensuring that their inquiries and issues are resolved in a timely and professional manner. The successful candidate will have strong communication skills, attention to detail, and a willingness to learn and grow within the company.

Role Responsibilities

Work as part of a busy team to help improve and grow the business.
Conduct both inbound and outbound Customer Service interactions through phone, web chat and emails to achieve excellent customer care.
Input data efficiently into Salesforce CRM system.
Complete daily administrative/ad-hoc tasks within the Customer Service & Sales Team.
Take ownership of customer issues from the first point of contact to resolution.
Use initiative to seek solutions and efficient ways to support our customers.
Actively listen to our customers and anticipate their needs.
Partake in all Customer Retention/Win Back campaigns as implemented by Management.

Expectations

The goal and expectation for the representative, is that with training and assistance, each member will gain a high level of autonomy. The team should be capable of functioning independently and making decisions without supervision and direction from Higher Management. The team should be able to take ownership of their work, solve problems on their own, adapt to changing situations. Having a self-sufficient helpdesk team is beneficial for the company as it enables the team to work more efficiently, handle a higher workload, and provide better support to end-users.
Provide excellent customer service: You are expected to provide timely and efficient support to end-users. They should be polite, professional, and helpful while addressing user's concerns and resolving issues.
Meet service level agreements: The helpdesk team should meet or exceed the service level agreements (SLAs) defined by Smart Transfer. This may include response time, resolution time, and customer satisfaction target.
Ensure security & confidentiality & Compliance with regulations: helpdesk team members must ensure the confidentiality, integrity of customer data. They should maintain a thorough understanding of the company's confidentiality & security policies and procedures and ensure that these policies are followed. This will allow the company to adhere to strict AML/Regulatory requirements.

Essential Skills

Excellent Communication Skills: You will need to have excellent communication skills, both written and verbal, to effectively communicate with customers & colleagues and provide them with the information they need.
Strong Problem-Solving Skills: The ability to effectively solve customer problems is essential for a customer service representative, as they will need to provide solutions to a range of customer issues.
Attention to Detail: Accuracy is critical when working with customer accounts, and a keen eye for detail to ensure that all information provided to customers is correct is essential.
Multitasking Abilities: This role may require the ability to handle multiple tasks simultaneously, such as managing phone calls, emails, and chat conversations, while also accessing customer account information.
Technical Proficiency: A basic understanding of technology and software systems is important, as a customer service representative will be required to use various computer programs and databases to access customer account information.

Desirable skills

Previous customer service contact centre experience is an asset.
Ability to work under pressure in a fast-paced environment.
Being a team player with the ability to work on your own initiative.
Ability to prioritize tasks and manage time effectively.
Critical thinking- Judgement to know when to escalate issues to higher lever support.

Job Type: Full-time

Pay: €28,000.00 per year

Benefits:

Additional leave
Company events
On-site parking

Ability to commute/relocate:

Naas, County Kildare: reliably commute or plan to relocate before starting work (required)

Education:

Leaving Certificate (preferred)

Experience:

Customer service: 1 year (preferred)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in kildare, ke

Customer Service Representative

ICT Officer

Service Technician

Head of Health and Wellbeing

Maintenance Technician

Security Analyst (Governance)

Senior Data Analyst

Commercial & Operations Co-ordinator

Executive Technician_ Oct 2024

Packaging Developer

Assistant Engineer NRO - Oct 2024

Procurement Manager

Quality Manager

Finance Director - Actavo Modular

HVAC Ductwork Installer

Dynamics 365 Business Central Lead Consultant

Project Engineer

Utility Surveyor

Electrical Building Services Engineer

Manager - SAP Quality Management

I want to receive the latest job alerts for technical support in kildare, ke

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