Find Data entry Jobs in County Dublin

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Junior Call taker
Dublin Plumbing services —Glasnevin, County Dublin
- €27,000–€30,420 a year
- Full-time
- Customer service
- English
- Plumbing
- Annual leave
- Employee assistance program
Quick apply
Administrative Assistant, Dublin
Roughan & O'Donovan —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Front of House Receptionist - Cherrywood
Xeinadin —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance program
Fitness Assistant
YMCA Dublin —Dublin, County Dublin
- Weekend availability
- Computer skills
- Communication skills
Patient Services Supervisor Grade V
Bon Secours Health System Ireland —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leaving certificate
- Supervising experience
- Annual leave
7d
Neighbourhood Assistant (Dublin)
Co-operative Housing Ireland —DUBLIN 15, County Dublin
- €32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
14d
Contract Administrator
Jacobs —Dublin, County Dublin
- Hybrid work
- Engineering
- Organisational skills
- Contracts
13d
Finance Operations Specialist
Azurity Pharmaceuticals - Ireland —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
Practice Administrator
The Rise Family Practice —Dublin, County Dublin
- €14.69–€18.00 an hour
- Part-time
- English
- No degree
Quick apply
2d
Property Manager
Hybrid Property —DUBLIN 12, County Dublin
- From €35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
5d
Actuarial Operations Administrator
Zurich Insurance —Dublin, County Dublin
- Part-time
- Analysis skills
- No degree
- Organisational skills
6d
Salary Protection Administrator
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance program
Quick apply
Pension & Investment Administrator
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance program
Quick apply
Air Export Coordinator
Nippon Express Europe GmbH —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Specialist RIM Data Maintenance
Viatris —Northern Cross, County Dublin
- Full-time
- Research
- Bachelor's degree
- No degree
Executive Assistant to GM (Mat Leave Cover)
Hilton —Dublin, County Dublin
- Full-time
- Hotel
- Annual leave
14d
Philanthropy and Partnerships Manager
Threshold Ireland —DUBLIN 1, County Dublin
- €50,000–€60,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Data entry
- IT
Quick apply
3d
Commercial Administrator
Winthrop Technologies —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Receptionist in Dublin City Centre
Horizon Property Support Ltd —Dublin, County Dublin
- €14.15 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
5h

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Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

data entry jobs in county dublin

Customer Support Administrator (Italian Speaker)

Junior Call taker

Administrative Assistant, Dublin

Front of House Receptionist - Cherrywood

Fitness Assistant

Patient Services Supervisor Grade V

Neighbourhood Assistant (Dublin)

Contract Administrator

Finance Operations Specialist

Practice Administrator

Property Manager

Actuarial Operations Administrator

Salary Protection Administrator

Pension & Investment Administrator

Air Export Coordinator

Specialist RIM Data Maintenance

Executive Assistant to GM (Mat Leave Cover)

Philanthropy and Partnerships Manager

Commercial Administrator

Receptionist in Dublin City Centre

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