Find Lines renewals team Jobs in Dublin, D

Operations Manager (Insurance & Pensions)
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Leadership
12d
Key Account Manager
Mitie —Dublin, County Dublin
- Full-time
- Business development
- Contracts
- Commercial driving
- Fuel card
- Annual leave
Quick apply
Contract and Compliance Manager
Sodexo —Celbridge, County Kildare
- €60,000–€65,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
12d
Pensions Administration - Retirement
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
- Annual leave
9d
Revenue Operations Manager, Post Sales (EMEA)
Vanta —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- Analysis skills
- Annual leave
Senior Insurance Client Advisor - Large Clients
Marsh —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
13d
Group Pensions Administrator - 10 month contract
Zurich Insurance —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- No degree
Asset Management Airport Asset Manager
DAA —Dublin, County Dublin
- Full-time
- AutoCAD
- Microsoft Office
- Construction experience
Contract Administrator
Jacobs —Dublin, County Dublin
- Hybrid work
- Engineering
- Organisational skills
- Contracts
4d
Ireland Investments Leader
Mercer —Dublin, County Dublin
- Full-time
- Finance
- Master's degree
- Bachelor's degree
9d
Functional Lead / Motion Lead – SMB SaaS Sales
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Payroll & Benefits Supervisor
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
5d
Associate Director, Network Contracting
Optum —Dublin, County Dublin
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Senior Surveyor (Associate/Divisional Director)Professional Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Property Management Surveyor
JLL —Dublin, County Dublin
- No degree
- Organisational skills
- IT
Customer Success Manager - Benelux Market
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Employee assistance program
- Gym membership
6d
Associate Consultant
Aon Corporation —Dublin, County Dublin
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
12d
Sales Specialist, Fusion, Czech speaker
Autodesk —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- English
Junior Commercial Account Executive
Campion Ireland —DUBLIN 18, County Dublin
- €30,000–€40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
4d
Property & Planning Co Ordinator [12 Months Temp]
ESB —Dublin, County Dublin
- €49,800–€58,600 a year
- Full-time
- Microsoft Office
- No degree
- Communication skills
3d

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Operations Manager (Insurance & Pensions)

Kota -
Dublin, County Dublin

Apply Now

Job details

Full-time
12 days ago

Qualifications

Slack
Leadership
Workday

Full job description

Location: Dublin or London | Hybrid (2 days on-site per week)

Type: Fixed-term contract, 12 months initially

Reports to: COO

About Kota

Kota is reimagining insurance and retirement benefits for the modern workforce. Through two flagship products - Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution - we make benefits more accessible, more valued, and genuinely global.

We power benefits for tens of thousands of employees at some of Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we have raised over €20M from leading investors including EQT Ventures, Eurazeo, Northzone, and Frontline, alongside founders and executives from Workday, Remote, Personio, OpenAI, and others.

The role

Benefit Operations (known internally as BenOps) is the largest operational team in Kota. We sit at the intersection of customer experience, provider relationships, and product delivery - making sure that everything we promise actually happens. This is a management role leading a team of four.

You will spend roughly half your time on strategy and improvement: redesigning how BenOps works, identifying automation opportunities, and partnering with product and engineering to build better processes. The remaining time is split between managing and developing the team, and staying close enough to complex cases to know when something is going wrong before it escalates.

This is not a pure execution role. We need someone who can hold a team together, drive change at pace, and still roll up their sleeves on a complex provider query or customer escalation when it matters. You will have high visibility with the COO and broader leadership team, and real scope to shape how BenOps functions long-term - with the potential for this role to convert to a permanent position.

What you will do

Lead and manage the BenOps team. Manage a team of four specialists: distribute workload, monitor capacity through peak periods, and support the team's development. You will own team performance and be accountable for output quality.
Own error and issue management. You are the front line when things go wrong. Escalated customer queries, provider errors, recurring issues in the system - these land with you. You investigate, resolve, and make sure the same problem does not happen twice.
Drive process improvement and automation. Map existing workflows, identify where they break, and work with product, engineering, and integrations to fix them. We use AI tools extensively and expect this person to be curious about what can be automated.
Oversee new business administration. Set up new employer schemes, facilitate application processing between employers, employees, and insurance providers, and keep CRM and internal systems accurate.
Support scheme renewals and policy event administration. Process policy changes - joiners, leavers, dependants, amendments - across the full provider landscape, coordinating with insurers and internal teams.
Act as a first line of investigation for support queries. BenOps sits inside our support function. You and the team handle benefit and policy-related queries from customers, own issue resolution, and liaise with providers on escalations. Intercom, Slack workflows, and Asana are daily tools.
Partner across the business. Work closely with integrations, sales, other teams operations, and customer success on new product launches, expansions, and provider relationships.
Lead strategic projects. Identify and drive business-critical initiatives that will accelerate BenOps capability - whether that is a process rebuild, a new provider integration, or a compliance improvement.

What we are looking for

Qualified
It is essential that you are minimum APA qualified in Pension, Health and Life insurance. Ideally you have achieved QFA status
Management experience
You have led a team before, even a small one. You know how to distribute work, give feedback, and maintain quality under pressure.
Industry background
You have worked in a broker, insurance provider, pension provider, or fintech handling complex benefit products. You know how the provider landscape works and how to get things done within it.
Operational depth
You have managed multiple complex workstreams at once, built or improved processes, and kept quality high in a fast-moving environment.
Customer-first
You are comfortable with a role that has a support component. When a customer has a problem, you treat it as your problem until it is resolved.
AI-curious.
We use AI tools daily at Kota and expect everyone to engage with them. You do not need to be technical, but you should be genuinely interested in working more efficiently.
Comfortable with ambiguity.
Things change. Processes are still being built. That energises you rather than frustrates you.

This is a particularly good fit if

You have worked somewhere fast-moving and have had to build or rebuild processes under pressure. You are a manager who is still comfortable doing the work yourself when the situation demands it. You want senior leadership exposure at a fintech in a growth stage, and you are open to a 12-month commitment that could become something longer.

Our values

Have Integrity. We care deeply about our why and will not jeopardise our how.
Care Deeply. Our products are our story - we look at the details and go the extra mile for customers.
Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner.
Raise the Bar. We continuously push past good enough. Expect more, move faster, never stop raising standards.
Play to Win. We exist because we said no to the norm. We do this every day.

Apply Now

Refine Your Search

lines renewals team jobs in dublin, d

Operations Manager (Insurance & Pensions)

Key Account Manager

Contract and Compliance Manager

Pensions Administration - Retirement

Revenue Operations Manager, Post Sales (EMEA)

Senior Insurance Client Advisor - Large Clients

Group Pensions Administrator - 10 month contract

Asset Management Airport Asset Manager

Contract Administrator

Ireland Investments Leader

Functional Lead / Motion Lead – SMB SaaS Sales

Payroll & Benefits Supervisor

Associate Director, Network Contracting

Senior Surveyor (Associate/Divisional Director)Professional Services

Property Management Surveyor

Customer Success Manager - Benelux Market

Associate Consultant

Sales Specialist, Fusion, Czech speaker

Junior Commercial Account Executive

Property & Planning Co Ordinator [12 Months Temp]

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