Find Public area assistant Jobs in Rathmines County Dublin

Temporary Assistant Principal - Head of UX Service Operations
Coimisiún na Meán —Dublin, County Dublin
- €82,290 a year
- Microsoft Office
- Analysis skills
- Leadership
4d
Care Assistant
Avista —Dublin, County Dublin
- €34,881–€48,434 a year
- Part-time
- English
- No degree
- Annual leave
- Sick pay
4d
Kitchen Assistant
Coffeeangel —Dublin, County Dublin
- €14 an hour
- Part-time
- Cooking
- Kitchen experience
- Annual leave
- Sick pay
Quick apply
Kitchen Porter
Coffeeangel —Dublin, County Dublin
- €14 an hour
- Part-time
- Hospitality
- Driving
- Kitchen experience
- Annual leave
- Sick pay
Quick apply
UKI Business Consulting - Life Sciences, SC/AM
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business
- Gym membership
- Referral programme
12d
Healthcare Assistant - Dun Laoghaire Area
Heritage Homecare —Dublin, County Dublin
- €15–€18 an hour
- Every weekend
- English
- No degree
- Employee assistance program
- Referral programme
Quick apply
4d
Accommodation Assistant
The Address Connolly —Dublin, County Dublin
- Part-time
Quick apply
6d
Housekeeping Assistant
Moxy Docklands —DUBLIN 3, County Dublin
- Weekend availability
- English
- Cleaning
- Communication skills
Quick apply
4d
Personal Assistant - Dublin 2
Irish Wheelchair Association Leader's Service —DUBLIN 2, County Dublin
- €16.22–€18.03 an hour
- Weekend availability
- English
- Computer skills
- Communication skills
- Sick pay
Quick apply
ASSISTANT MANAGER, RISK CONSULTING
Crowe Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Communication skills
Assistant Lecturer in Moving Image Design (1.0 FTE, Permanent)
National College of Art & Design —Dublin, County Dublin
- €49,426–€67,223 a year
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
6d
UKI Business Consulting - Transformation Architecture, Energy & Utilities, SC / AM
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Maths
- Business
- Gym membership
- Referral programme
Accommodation Assistant
Dunboyne Castle Hotel and Spa —Dunboyne, County Meath
- €14.25–€14.75 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- Hotel
- Employee assistance program
- Referral programme
Quick apply
Accommodation Assistant
Glenroyal Hotel & Leisure Club —Maynooth, County Kildare
- €14.25 an hour
- Day shift
- English
- Hotel
- Hotel experience
- Annual leave
- Gym membership
Quick apply
Accommodation Assistant
Fleet Street Hotel —DUBLIN 2, County Dublin
- Weekend availability
- Microsoft Excel
- Hotel
- Employee assistance program
Quick apply
9d
Personal Health Care Assistant
The Hughes Household —Dublin, County Dublin
- €16.22–€27.05 an hour
- Weekends only
- English
Quick apply
Coffeeangel | Assistant Manager
Coffeeangel —DUBLIN 2, County Dublin
- Weekend availability
- Hospitality
- Management
- Mentoring
- Annual leave
- Sick pay
Quick apply
Personal Care Assistant - Dublin 4 Area
Irish Wheelchair Association Leader's Service —DUBLIN 4, County Dublin
- €16.22–€18.03 an hour
- Full-time
- English
- Communication skills
- Time management
- Sick pay
Quick apply
Health and Social Care Assistant
St Michaels House —Dublin, County Dublin
- €36,651–€45,939 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
10d
Assistant Planner
Local Government Jobs Ireland —Dublin, County Dublin
- €48,248–€74,809 a year
5d

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Temporary Assistant Principal - Head of UX Service Operations

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€82,290 a year
4 days ago

Qualifications

Contract management
Process improvement
Microsoft Office
Analysis skills
Leadership
Communication skills

Full job description

Role Purpose

Cpl are seeking a Temporary Assistant Principal - Head of UX Service Operations for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán. The Assistant Director / Head of Service Operations role is required to provide leadership and oversight of a significant operational workload that is critical to the organisation's customer service delivery model. The role is responsible for managing the operational relationship with outsourced contact centre providers, overseeing performance against agreed SLAs and KPIs, leading service governance forums, managing operational escalations, and ensuring compliance with regulatory and policy requirements. The position also has responsibility for service continuity, operational risk management, quality assurance, and the development of operational frameworks and procedures that underpin customer service delivery.

In addition to the ongoing operational responsibilities, the role is expected to lead a number of strategic and business-critical initiatives, including supplier management and tender activities, continuous service improvement programmes, workforce and capacity planning, enhancement of service governance processes, and the implementation of operational standards across customer service functions. The role works closely with senior leadership, ICT teams, regulatory specialists, and external service providers to ensure services remain customer-focused, efficient, resilient, and compliant.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Contact Centre Governance

Lead the operational relationship with the outsourced contact centre provider.
Chair weekly, monthly and quarterly operational review meetings.
Monitor and govern delivery against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ensure contractual obligations and service commitments are achieved.
Drive continuous performance improvement initiatives with providers.
Ensure operational alignment with ICT teams regarding CRM systems and supporting technologies.
Prepare governance reports and recommendations for senior leadership.

Operational Oversight

Manage Priority (P1) operational escalations received from outsourced service teams.
Review quality assurance results and identify improvement requirements.
Monitor service demand, workforce capacity and operational performance trends.
Lead planning activities to support service resilience and continuity.
Manage operational risks and implement mitigation actions where required.
Oversee incident management and escalation processes.
Ensure timely resolution of service issues affecting customers.

Regulatory Accuracy

Ensure customer responses remain within the organisation's regulatory remit
Review and approve operational scripts, knowledge articles and service guidance.
Ensure regulatory and policy requirements are accurately reflected in customer interactions.
Escalate complex regulatory interpretation issues to appropriate decision-making forums.
Support audit and compliance activities relating to operational delivery

Process Ownership
Develop, maintain and continuously improve operational frameworks including:

Standard Operating Procedures (SOPs)
Create and maintain operational procedures.
Ensure consistent application across teams and providers.

Escalation Procedures

Define escalation pathways and governance controls.
Ensure rapid resolution of critical incidents.

Contact Handling Frameworks

Establish standards for customer engagement and case handling.
Ensure consistency and quality of customer interactions.

Service Standards

Define operational performance expectations.
Monitor adherence and drive continuous improvement.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Have significant experience managing operational service delivery functions.
Demonstrate strong supplier and contract management capabilities.
Have experience governing outsourced service providers.
Possess excellent stakeholder management and influencing skills.
Are highly organised and comfortable managing multiple priorities.
Have experience working within regulated or public-sector environments.
Can effectively manage risks, escalations and service continuity challenges.
Are committed to providing excellent customer and stakeholder experiences.
Demonstrate strong analytical and decision-making skills.
Have a track record of leading teams through change and transformation.

Applicants should demonstrate substantial experience in one or more of the following areas:

Contact centre management.
Operational service delivery management.
Outsourced provider governance.
Supplier and contract management.
Service performance monitoring and reporting.
Quality assurance and continuous improvement.
Incident, escalation and risk management.
Customer operations within a regulated environment.

Essential Skills & Qualifications

Proven leadership and people management experience.
Strong operational management capability.
Experience managing SLAs, KPIs and service performance frameworks.
Excellent analytical, reporting and decision-making skills.
Experience preparing governance reports and executive briefings.
Strong stakeholder engagement and communication skills.
Excellent organisational and planning abilities.
Strong Microsoft Office and reporting tool proficiency.

Desirable skills

Experience within a regulator, public body or regulated industry.
CRM platform governance and operational oversight.
Service design and process improvement experience.
Business continuity and resilience planning.
Quality assurance framework development.
Project or programme management qualifications.
Professional certification in operational management, service management or governance disciplines.

Apply Now

Refine Your Search

public area assistant jobs in rathmines county dublin

Temporary Assistant Principal - Head of UX Service Operations

Care Assistant

Kitchen Assistant

Kitchen Porter

UKI Business Consulting - Life Sciences, SC/AM

Healthcare Assistant - Dun Laoghaire Area

Accommodation Assistant

Housekeeping Assistant

Personal Assistant - Dublin 2

ASSISTANT MANAGER, RISK CONSULTING

Assistant Lecturer in Moving Image Design (1.0 FTE, Permanent)

UKI Business Consulting - Transformation Architecture, Energy & Utilities, SC / AM

Accommodation Assistant

Accommodation Assistant

Accommodation Assistant

Personal Health Care Assistant

Coffeeangel | Assistant Manager

Personal Care Assistant - Dublin 4 Area

Health and Social Care Assistant

Assistant Planner

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