Find Customer experience coordinator Jobs in Dublin, D

ECommerce Logistics & Operations Support
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Continuous improvement
- AI
- Annual leave
- Employee assistance program
Quick apply
Junior Service Operations Coordinator
Reliable Tradesmen Ltd —Dún Laoghaire, County Dublin
- €28,000–€30,150 a year
- Full-time
- Maintenance
- Communication skills
Quick apply
8d
Service Operations Coordinator
Hitachi —Dublin, County Dublin
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
1d
Project Coordinator
Tate Europe —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- No degree
Quick apply
Hospitality Coordinator
Aramark —Dublin, County Dublin
- Monday to Friday
- Hospitality
- Customer service
- Microsoft Office
2d
Salon Coordinator @TONI&GUY South Anne Street - Part-time
TONI&GUY SOUTH ANNE STREET —Dublin, County Dublin
- From €27,000 a year
- Part-time
- Organisational skills
Quick apply
Service Operations Coordinator
Hitachi Rail —Dublin, County Dublin
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
1d
Christian Louboutin, Stock Controller, Part Time, Permanent
Brown Thomas Arnotts —Dublin, County Dublin
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Management
Urban Outfitters Display Coordinator - Dublin, Ireland
Urban Outfitters —Dublin, County Dublin
- €33,000–€38,000 a year
- Full-time
- Carpentry
- Organisational skills
- Construction experience
- Annual leave
- Employee assistance program
Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
- AI
- Gym membership
Homestay Coordinator
EF (Education First) —Dublin, County Dublin
- Full-time
- Customer service
- Employee assistance program
Air Export Coordinator
Nippon Express Europe GmbH —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Service Coordinator
Cully Automation —Leixlip, County Kildare
- Customer service
- ERP systems
- Microsoft Office
- Employee assistance program
- Sick pay
8d
Procurement Executive
Central Bank —Dublin, County Dublin
- €39,871–€70,744 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
5d
Recovery Specialist, Value Recovery
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Manufacturing
Facilities & Operations Coordinator
Electro Automation —Damastown, County Dublin
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Employee assistance program
- Sick pay
Quick apply
1d
Facilities Coordinator
JLL —Dublin, County Dublin
- Hospitality
- English
- Presentation skills
9d
IT Business Analyst
Viatris —Northern Cross, County Dublin
- Full-time
- Bachelor's degree
- IT
- Communication skills
Facilities Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- English
- Presentation skills
Quick apply
9d
Sales/Admin Co
Chadwicks Group —Clondalkin, County Dublin
- Full-time
- Administrative experience
- No degree
- IT
- Sick pay

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ECommerce Logistics & Operations Support

Luzern eCommerce Group
Dublin, County Dublin

Quick apply

Job details

Benefits

Annual leave
Company events
Employee assistance program

Qualifications

Microsoft Excel
Logistics
Warehouse management system
3PL
E-commerce
Continuous improvement
Freight
AI
Business
Communication skills

Full job description

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands

Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.

Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it.

Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!

Tasks

The E-Commerce Logistics & Operations Coordinator supports the day-to-day execution of e-commerce logistics operations across fulfilment, transportation, returns, carrier management, and operational reporting activities.

Acting as the central coordination point between warehouses, carriers, 3PL partners, customer service teams, account managers, finance, and internal stakeholders, the role ensures orders are dispatched efficiently, shipments are tracked accurately, operational issues are resolved promptly, and reporting and invoicing activities are completed accurately.

This position enables the E-Commerce Logistics Manager to focus on strategic logistics initiatives, carrier performance, network optimisation, capacity planning, and service improvement.

What You'll Be Doing

Logistics & Fulfilment Operations

Coordinate daily order dispatch across all e-commerce fulfilment channels.
Monitor shipping schedules and service levels to ensure on-time delivery performance.
Coordinate carrier collections and warehouse dispatch activities.
Support operational planning during peak trading periods, promotions, and seasonal events.
Escalate capacity constraints, delays, and operational risks where required.

Carrier & 3PL Management

Serve as the day-to-day operational contact for carriers, freight providers, and logistics partners.
Coordinate shipment bookings, collections, delivery updates, and service issues.
Monitor carrier performance and proactively identify service risks, delays, and recurring failures. Ensure Customer Service teams and Account Managers are informed of customer-impacting issues, with clear resolution plans, timelines, and regular progress updates until closure.
Support onboarding of new carriers and operational process improvements.

Shipment Tracking & Exception Resolution

Monitor shipment visibility and tracking platforms.
Investigate delayed deliveries, failed shipments, and customer-impacting logistics issues.
Coordinate resolution with warehouses, carriers, customer service teams, and external partners.
Maintain accurate records of incidents, resolutions, and corrective actions.

Inbound & Reverse Logistics

Coordinate inbound deliveries with suppliers, carriers, and warehouse teams.
Monitor inbound shipment progress and communicate delays or issues.
Support returns processing and reverse logistics activities.
Track return volumes, turnaround times, and service performance.

Systems, Reporting & Administration

Maintain accurate logistics data across TMS, WMS, ERP, and carrier systems.
Produce regular operational and KPI reports.
Monitor shipment, carrier, inventory, and cost-related data accuracy.
Support month-end reporting, carrier reconciliations, supplier invoicing, client billing support, and logistics cost analysis in partnership with the E-Commerce Logistics Manager and Finance team.
Support process improvement initiatives, system enhancements, automation projects, and the effective use of AI tools to improve operational efficiency, reporting accuracy, and productivity.

Stakeholder Communication

Act as a key liaison between logistics, warehouse operations, customer service, inventory, supply chain teams, account managers, and finance.
Provide timely updates on shipment status, operational risks, service issues, and resolution effective communication between internal teams and external logistics partners

Success in this role will be measured by:

Orders dispatched on time and within agreed service levels.
Shipment issues identified, communicated, and resolved quickly.
Customer Service teams, Account Managers, and stakeholders kept informed of customer-impacting logistics issues.
Accurate logistics data, reporting, invoicing support, and system administration.
Returns processed efficiently and within agreed timelines.
Positive contribution to operational improvements, automation, and efficiency initiatives.
Strong collaboration with internal teams, suppliers, carriers, and logistics partners.

Requirements

What You'll Bring

Essential

2–4 years' experience in logistics, fulfilment, transportation, supply chain, or e-commerce operations.
Experience working with carriers, freight providers, or 3PL partners.
Strong organisational and coordination skills.
Experience using logistics systems (TMS, WMS, ERP, or similar).
Advanced Microsoft Excel capability, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis functions, reporting, and reconciliation of large data sets.
Excellent communication and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and numerical accuracy.

Desirable

Experience within e-commerce, retail, distribution, or fulfilment operations.
Exposure to logistics KPI reporting and operational performance analysis.
Experience using AI tools to improve productivity, reporting, process automation, and operational efficiency.
Knowledge of continuous improvement methodologies.

Qualifications

Diploma or Degree in Logistics, Supply Chain, Business, Operations, or a related discipline.
Professional certifications such as CILT, APICS/ASCM, Lean Six Sigma, or equivalent are advantageous.

Benefits

What We Offer

Competitive Compensation: Attractive salary package with benefits.
Work-Life Balance: Competitive annual leave and flexible working arrangements.
Growth Opportunities: Access to learning and development programs to enhance your skills.
Culture and Environment: A fun, inclusive, and collaborative workplace.
Wellbeing Support: Access to an Employee Assistance Programme (EAP).
Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

customer experience coordinator jobs in dublin, d

ECommerce Logistics & Operations Support

Junior Service Operations Coordinator

Service Operations Coordinator

Project Coordinator

Hospitality Coordinator

Salon Coordinator @TONI&GUY South Anne Street - Part-time

Service Operations Coordinator

Christian Louboutin, Stock Controller, Part Time, Permanent

Urban Outfitters Display Coordinator - Dublin, Ireland

Digital Business Analyst

Homestay Coordinator

Air Export Coordinator

Service Coordinator

Procurement Executive

Recovery Specialist, Value Recovery

Facilities & Operations Coordinator

Facilities Coordinator

IT Business Analyst

Facilities Coordinator

Sales/Admin Co

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