Find It support Jobs in Galway, G

Level 3 Technical Support Specialist (Office-Based)
FlexManager —Galway, County Galway
- €45,000–€55,000 a year
- Full-time
- Computer Science
- English
- SQL
- Sick pay
Quick apply
11d
IT Support Partner
Trane Technologies —Galway, County Galway
- Full-time
- Software troubleshooting
- Customer service
- English
11d
Customer Delivery Driver - Galway Centre
Tesco Ireland —Galway, County Galway
- €18.24 an hour
- Full-time
- Communication skills
- Employee assistance program
14d
Customer Service Representative - Galway
Smyths Toys —Galway, County Galway
- €28,665 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Store discount
- Annual leave
14d
Service Desk Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Business
14d
Customer Assistant - Headford Superstore
Tesco Ireland —Galway, County Galway
- Full-time
- Employee assistance program
Onsite Workspace Specialist
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Bar
- Windows
14d
Delivery Driver/Branch Assistant
LKQ Corporation —Galway, County Galway
- Part-time
- Communication skills
- Annual leave
- Employee assistance program
10d
Customer Assistant - Ballinfoyle ( 25-30 Hours)
Tesco Ireland —Galway, County Galway
- Full-time
- Employee assistance program
4d
Server & Systems Administrator
Dexcom —Athenry, County Galway
- Full-time
- Serving
- Computer Science
- Software troubleshooting
Sales Assistant - Brown Thomas Galway - 10h (Part time)
Maje —Galway, County Galway
- Part-time
Quick apply
Administrator & Logistics Co-ordinator
PMD Formwork —Galway, County Galway
- €31,000–€34,000 a year
- Full-time
- No degree
- Construction experience
- Communication skills
Quick apply
12d
TEAM MEMBER
Sprout & Co —Galway, County Galway
- €14.15–€14.50 an hour
- Part-time
- English
5d
Material Handler
Source & Supply Logistics Ltd —Parkmore, County Galway
- Full-time
- Microsoft Office
- No degree
- Employee assistance program
Quick apply
4d
Night Porter - Maldron Hotel Oranmore
Dalata —Galway, County Galway
- Part-time
- English
- Hotel
- Organisational skills
- Employee assistance program
Quick apply
Sales Consultant (FT) Galway
Fields —Galway, County Galway
- Weekend availability
- Annual leave
Software Engineer, Data Infrastructure & Acquisition - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Computer Science
- Master's degree
Payroll Specialist, 12 Month Fixed Term Employee
Diligent Corporation —Galway, County Galway
- Management
- Analysis skills
- Accounting
- Annual leave
Quick apply
14d
Call Centre Administrator
Specsavers —Galway, County Galway
- Up to €30,000 a year
- Full-time
6d
CNC Machine Operator - Evening Shift
MBRYONICS —Galway, County Galway
- €20 an hour
- Full-time
- No degree
- Manufacturing
- Leadership

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Level 3 Technical Support Specialist (Office-Based)

FlexManager -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
€45,000–€55,000 a year
11 days ago

Benefits

Bike to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Computer Science
English
Technical support
SQL
Bachelor's degree
JavaScript
REST
Mentoring
Agile
SaaS
MySQL
Information Technology

Full job description

About FlexManager

FlexManager is a large-scale compliance, assets, workforce and safety management SaaS platform used by global brands. It is a custom-built PHP monolith of approximately 149 pluggable business modules (HR, work orders, equipment, incidents, audits, training, finance and more), running on MySQL/MariaDB, with a versioned V8 REST API serving native iOS and Android apps and third-party integrations.

Job Summary

We are seeking an experienced Level 3 Technical Support Specialist to act as the final escalation point for complex technical issues across the platform. This is a senior, hands-on role for someone who can read our codebase and database directly, reproduce and isolate defects, and fix them directly rather than simply handing a symptom over to the development team.

Because we run a custom framework (not Laravel, Symfony or any off-the-shelf stack), the value here is in learning our world - the module structure, the ORM, the API layer and the patch pipeline - and becoming the person who knows where things live and why they break. The role carries real ownership and direct exposure to product, engineering and customers.

Hours of work: Monday to Friday 10 am to 6pm.

Key Responsibilities

● Act as the highest tier of technical escalation for complex, unresolved customer issues across a multi-tenant SaaS platform

● Diagnose and resolve issues spanning the PHP application, the MySQL/MariaDB database, the REST API and external integrations (SSO/SAML, email delivery, mobile sync)

● Read application and error logs, API request/response traces and notification pipelines to pinpoint failures

● Reproduce and isolate bugs, then implement the fix within the correct module rather than handing over a symptom for developers to solve

● Distinguish product bugs from customer configuration, permissions/ACL scoping, or module-option issues before escalating

● Own and manage complex tickets through to resolution, including per-customer patches applied through our release workflow

● Escalate to developers only where a genuine architecture-level change is required

● Identify recurring issues and recommend product or process improvements

● Maintain technical documentation and knowledge base articles that reflect how the platform actually behaves

● Monitor system performance and assist with incident management across customer instances

● Contribute to testing and validation of releases and patches using our in-house test framework

Required Skills & Experience

● Minimum 5 years in a technical support, application support or similar hands-on technical role

● Proven experience handling Level 3 / escalated issues end to end, including implementing the fix

● Strong SQL - able to write and interpret non-trivial queries against MySQL/MariaDB to investigate data, not just read pre-built reports

● Comfortable reading and writing code to trace and resolve behaviour directly - specifically PHP; you must be able to follow a code path and fix it, not just diagnose what a screen or endpoint is doing

● Experience with application logs, REST APIs and system integrations (authentication, webhooks, third-party services)

● Familiarity with multi-tenant SaaS platforms and enterprise software environments

● Excellent problem-solving and root-cause analysis - methodical isolation over guesswork

● Experience using ticketing and support platforms

● Ability to work independently and take ownership in a small team

Desirable Attributes

● Experience talking directly with customers

● Experience mentoring or coaching junior technical staff

● Familiarity with compliance, workforce or safety management software (our problem domain)

● Exposure to PHP and JavaScript; scripting ability for investigation and one-off data checks

● Exposure to mobile app support

● Experience working directly with development teams in an agile environment, including validating patches and releases before rollout

Education

● College degree in Computer Science, IT, or a related field required

● PRINCE2 or similar project management certification (desirable)

Pay: €45,000.00-€55,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's (required)

Experience:

Level 3 Technical Support: 5 years (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in galway, g

Level 3 Technical Support Specialist (Office-Based)

IT Support Partner

Customer Delivery Driver - Galway Centre

Customer Service Representative - Galway

Service Desk Analyst

Customer Assistant - Headford Superstore

Onsite Workspace Specialist

Delivery Driver/Branch Assistant

Customer Assistant - Ballinfoyle ( 25-30 Hours)

Server & Systems Administrator

Sales Assistant - Brown Thomas Galway - 10h (Part time)

Administrator & Logistics Co-ordinator

TEAM MEMBER

Material Handler

Night Porter - Maldron Hotel Oranmore

Sales Consultant (FT) Galway

Software Engineer, Data Infrastructure & Acquisition - Galway, Ireland

Payroll Specialist, 12 Month Fixed Term Employee

Call Centre Administrator

CNC Machine Operator - Evening Shift

I want to receive the latest job alerts for it support in galway, g

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