Smyths Toys
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
Are you up for the challenge? Then please apply online today!
About the Role
We are currently recruiting for seasonal Customer Service Representatives to join our team at our Head Office, Galway. If you have a passion for Customer Service, are commercially aware and can hit the ground running, then Smyths Toys could be for you!
Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate 300+ physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.
Initial Contract Type: Full time - Temporary Fixed Term
37.5 hours per week
Shifts patterns available: Saturday - Wednesday, Wednesday - Sunday
Salary: €28,665 per year
Responsibilities:
Ensuring that our customers are provided with a high quality level of customer service over a range of communication channels, but primarily across phone and email channels
Responding to customer queries in a timely manner, and in accordance with company procedures
Using your product and system knowledge to solve problems for customers
Maintaining a positive, empathetic, and professional attitude toward customers always
Providing administrative support as and when required
Adhering strictly to data protection and confidentiality laws
Working towards daily performance targets as outlined by the Management Team
Working as part of a team to achieve high customer service satisfaction
The ideal candidates will:
Have previous customer service experience
Have great attention to detail
Possess previous admin experience - ideally working in a role where IT systems were used daily
Behave in a professional manner
Possess excellent communication and interpersonal skills
Be highly organised with a good knowledge of Microsoft Word and Excel
Have the ability to multitask
Benefits:
An attractive competitive salary and bonus package
A benefits package inclusive of:
33 Days Annual Leave (inclusive of public holidays)
Defined Contribution Pension Scheme
Life Assurance Cover
Employee Assistance Programme
In-store discount
Company Maternity and Paternity Payments
Special Life-Event Gifts
Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
