Find Customer service agent Jobs in Killester, D

Resident Experience Associate
CompassRock International —Dublin, County Dublin
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Sick pay
Quick apply
10d
Reservations Agent
Dalata —Dublin, County Dublin
- Full-time
- Customer service
- Hotel
- No degree
- Employee assistance program
Quick apply
Driving Agent
Sky Handling Partner —Dublin, County Dublin
- €16 an hour
- Weekend availability
- English
- No degree
- Employee assistance program
- Sick pay
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Workplace Experience Ambassador
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- Project management
Quick apply
Customer & Security Service Agent
ICTS Ireland —Dublin Airport, County Dublin
- €15.38 an hour
- Full-time
- English
- Communication skills
- Wellness program
- Employee assistance program
Quick apply
Workplace Experience Ambassador
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- Project management
Recruitment Business Partner
Teleperformance —Dublin, County Dublin
- Up to €35 a year
- Full-time
- Customer service
- Microsoft Office
- Recruiting
Aircraft Cleaner
Sky Handling Partner —Dublin, County Dublin
- €14.79–€14.94 an hour
- Part-time
- English
- No degree
- Employee assistance program
- Sick pay
Quick apply
Customer Success Agent
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Software troubleshooting
- SQL
- Patient care
- Annual leave
- Work from home
Quick apply
11d
Dispatch Agent (Operations) - FULL TIME - IRE
Swissport International AG —Swords, County Dublin
- €16.99 an hour
- Weekend availability
- No degree
- Organisational skills
- Communication skills
- Free parking
- Employee assistance program
10d
eBay Ads Management Teammate
eBay Inc. —DUBLIN 15, County Dublin
- Full-time
- Salesforce
- English
- Microsoft Office
Sales Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Google Suite
- Sales
- Bachelor's degree
- Annual leave
- Work from home
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
10d
Ground Handling Agent
Sky Handling Partner —Dublin, County Dublin
- €27,865–€31,200 a year
- Weekend availability
- English
- No degree
- Employee assistance program
- Sick pay
Quick apply
Quality Expert Reviewer - Arabic/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- Bilingual
- No experience needed
- English
- Annual leave
Quality Expert Reviewer - English
Teleperformance —Dublin, County Dublin
- €37,333 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Trainee Travel Agent
Club Travel —Dublin, County Dublin
- English
- Organisational skills
- Communication skills
Quality Expert Reviewer - Hebrew/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Quick apply
Operations Specialist
Ace Express Freight —Lusk, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee assistance program
Quick apply
9d
Global Support Contract Specialist
Salesforce —Dublin, County Dublin
- Full-time
- Google Suite
- Sales
- Salesforce
8d

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Resident Experience Associate

CompassRock International
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Bike to work scheme
Sick pay

Qualifications

Microsoft Outlook
Customer service
Microsoft Office
Bachelor's degree
Business
Communication skills

Full job description

Role Summary:

We are seeking a motivated Resident Experience Associate to join our team at Glass Bottle, a premier Build-to-Rent (BTR) property located in Sandymount Strand, Dublin 4. This is an ideal opportunity for someone looking to progress their career in the growing BTR industry, working for a company that is expanding its footprint in Ireland.

The successful candidate, reporting to the Property Manager, will be integral to daily property operations, focusing on resident relations, leasing support and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, visitors and third-party maintenance contractors helping ensure high standards in resident engagement and satisfaction.

We’re seeking candidates with strong experience in customer engagement. This job would ideally suit candidates from hospitality roles like: Reservations Agent, Customer Service Agent, Sales Advisor, Front of House, Front Office / Reception Manager.

CompassRock has a dedicated and comprehensive training and certification program, and this role will have the potential to progress into more managerial role over time. Some of the training programs include The Property Institute’s Build to Rent course and Managing Safely Qualifications.

Company Overview:

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe.

CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs.

As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

Customer Service & Resident Relations:

Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction.
Issue Resolution: Address resident complaints, escalating issues to the Property Manager when necessary.
Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement.
Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan.
Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.

Leasing Support: Assist the Leasing team with enquiries and viewings.

Enquiries: Greet and assist prospective tenants and to qualify and register enquiries and to book viewing appointments at our properties.
Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.
Administrative Support: Working with the leasing team to help maintain accurate and organised records of leases, applications, and tenant correspondence.

Operational Activities:

Property Support: Contribute to maintaining a safe and attractive property for residents. Facilities Management Support: Assist the Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks.
‘Stock’ Coordination: Collaborate with the property manager and procurement team to ensure adequate stock of goods and services for smooth property operations.
Inspections: Conduct / support inventories, move-in and move-out inspections, documenting property conditions.
Administrative Support: Assist the Property Manager with all other general administrative duties.

Targets and KPIs:

Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Personal Qualities:

Attention to Detail: Demonstrated focus on quality and compliance in previous work or education (desired).
Proactive and Initiative-Driven: Able to foresee potential issues and address them before they escalate (desired).
Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired).
Positive, 'can-do' Attitude: Critical in managing teams and delivering top service to residents (essential).

Skills:

Communication Skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
Problem-Solving: Strong abilities in addressing resident disputes (essential).
Customer Service: Demonstrated experience in delivering exceptional customer service (essential).
Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential).

Qualifications (desired):

Bachelor’s degree in business administration, or a related field (desired)
Professional certifications (desired) such as:
The Property Institute (TPI)or IRPM Membership.

Remuneration / Bonuses /Benefits

Base salary: €35,000
Bonus: Discretionary Bonus Scheme
Benefits: Private health insurance; Pension Scheme; Cycle to Work Scheme; Company Sick Pay.
5-day working week (40 hours) including weekends (Saturday and Sunday).
This role includes daytime shift work (between 07:00 – 23:00)

Location:

This is a client facing role and must be based on site at the rostered location (primarily at Glass Bottle, Sandymount Strand, Dublin, but may be required to work at other locations as required by the business).

Equal Opportunities Statement:

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.

Quick apply

Refine Your Search

customer service agent jobs in killester, d

Resident Experience Associate

Reservations Agent

Driving Agent

Workplace Experience Ambassador

Customer & Security Service Agent

Workplace Experience Ambassador

Recruitment Business Partner

Aircraft Cleaner

Customer Success Agent

Dispatch Agent (Operations) - FULL TIME - IRE

eBay Ads Management Teammate

Sales Development Representative

Workplace Experience Ambassador Team Lead

Ground Handling Agent

Quality Expert Reviewer - Arabic/English

Quality Expert Reviewer - English

Trainee Travel Agent

Quality Expert Reviewer - Hebrew/English

Operations Specialist

Global Support Contract Specialist

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