Find Customer & consumer data Jobs in County Dublin

Customer Success Manager - Benelux Market
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Employee assistance program
- Gym membership
E-Commerce Executive
MHStar UK Ltd. —Dublin, County Dublin
- €35,000–€45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Junior Online Merchandiser
Brown Thomas Arnotts —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
- Store discount
- Annual leave
8d
Billing & Reporting Analyst
Yuno Energy —Dublin, County Dublin
- €45,000–€50,000 a year
- Full-time
- SQL
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
5d
Data Protection Officer
Pipedrive —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Software development
- AI
- Relocation assistance
- Annual leave
Quick apply
13d
Help Agent Manager, Industries
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Analysis skills
- Product management
5d
Graduate Marketing Technology Analyst
Colgate-Palmolive —Dublin, County Dublin
- €36,000–€37,000 a year
- Computer Science
- Engineering
- SQL
AI/ML Agent Engineer — Front-End Focus
eBay Inc. —Dublin, County Dublin
- Full-time
- JavaScript
- AI
- Python
Enterprise Customer Success Manager - Benelux
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee assistance program
Asset & Wealth Management, Business Controls, Analyst/Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Finance
- Organisational skills
- In-person
- Employee assistance program
13d
CRM Developer
Glen Dimplex Group —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Senior Account Manager, Luxury, CPG, LCS (English, French)
Google —Dublin, County Dublin
- €96,000–€98,500 a year
- Full-time
- Sales
- English
- Business development
11d
Enterprise Business Development Rep
Bounce Insights —Dublin, County Dublin
- Sales
- Research
- Business development
- Annual leave
Quick apply
Asset & Wealth Management, Operations Oversight, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- In-person
- Employee assistance program
7d
Software Development Engineer, AWS Incident Tooling & Response
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- AWS
Senior PO - Propositions and Product
Vodafone —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Marketing
- No degree
Procurement Professional - IT Software
BT —Dublin, County Dublin
- Hybrid work
- Continuous improvement
- Annual leave
7d
Regional Commercial Manager, Regional Ireland
Deliveroo —Dublin, County Dublin
- Full-time
- Management
- Sales
- Leadership
Integrated Supply Planner
Perrigo —DUBLIN 2, County Dublin
- Hybrid work
- ERP systems
- English
- Bachelor's degree
Strategic Sales Consultant - Retail Media
Just Eat Takeaway.com —Dublin, County Dublin
- Full-time
- Sales
- Business development
- Communication skills
- Sick pay

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Customer Success Manager - Benelux Market

Trustpilot -
Dublin, County Dublin

Apply Now

Job details

Benefits

Company car
Employee assistance program
Free or subsidised travel
Gym membership

Qualifications

English
Digital marketing
Account management
Communication skills
Dutch

Full job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As an (Associate) Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners.

This role is based in our Amsterdam office, where our Benelux team is located.

What you'll be doing:

Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. This results in a high business adoption
Drive measurable Business Adoption across your customer portfolio to deliver tangible value for our customers.
Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively, in collaboration with our Account Managers.
Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).
Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
Act as the first line for customer issues related to onboarding, usage, or product value.
Partner with Marketing to identify case study, testimonial, and reference opportunities.
Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.
Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.

Who you are:

Fluent in Dutch and proficient in English
You have prior experience in customer success, account management, roles in a SaaS or technology environment.
Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
You are technically confident and able to guide customers through setup, usage, and best practices.
Strong communication skills across multiple stakeholder levels. You are adept at building trust and asking the key questions that uncover a customer's underlying business needs.
You are highly organized with a proven ability to manage a large portfolio (Mid-Market) with excellent follow-through and attention to detail. You use data to identify trends and risks before they escalate.
You possess a solid understanding of the digital marketing funnel and search marketing landscape and are curious about the digital world.
A genuine passion for helping customers succeed and seeing measurable business impact.
You are a collaborative team player who enjoys working cross-collaborative with Account Managers, Product, and Marketing to deliver customer value.
You proactively identify and resolve challenges; like to act as a "bridge" to help the team overcome roadblocks and help to elevate peer performance.
Comfortable working with data and insights to identify trends, risks, and opportunities.

What's in it for you:

Competitive compensation package + bonus
20 days holiday with an additional 8 days after 6 months of continuous employment
2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense
Health benefit of 50€ a month which you can use to spend on anything that supports positive health
Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
Prime location with stunning views of the Alster in a brand-new office space

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-JS1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.

Apply Now

Refine Your Search

customer & consumer data jobs in county dublin

Customer Success Manager - Benelux Market

E-Commerce Executive

Junior Online Merchandiser

Billing & Reporting Analyst

Data Protection Officer

Help Agent Manager, Industries

Graduate Marketing Technology Analyst

AI/ML Agent Engineer — Front-End Focus

Enterprise Customer Success Manager - Benelux

Asset & Wealth Management, Business Controls, Analyst/Associate, Dublin

CRM Developer

Senior Account Manager, Luxury, CPG, LCS (English, French)

Enterprise Business Development Rep

Asset & Wealth Management, Operations Oversight, Associate, Dublin

Software Development Engineer, AWS Incident Tooling & Response

Senior PO - Propositions and Product

Procurement Professional - IT Software

Regional Commercial Manager, Regional Ireland

Integrated Supply Planner

Strategic Sales Consultant - Retail Media

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