Find Accommodation manager Jobs

Guest Services Manager
Trump, Doonbeg - Front Office —Doughmore Bay, County Clare
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
Quick apply
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- €89,500–€121,000 a year
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EnergyCAP —DUBLIN 8, County Dublin
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Facilities Manager
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
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Ballynahinch Castle Hotel —Galway, County Galway
- Full-time
- Leadership
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Employee Relations Manager
Amgen —Dún Laoghaire, County Dublin
- €67,347.20–€91,116.80 a year
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1d
Maintenance Manager
Cork International Hotel —Cork Airport, County Cork
- Full-time
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Assistant Accommodation Manager
Mount Juliet Estate —Kilkenny, County Kilkenny
- €33,000–€36,000 a year
- Weekend availability
- Hospitality
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- Supervising experience
- Employee assistance program
- Employee discount
Quick apply
11d
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Manager, Entity Management
paypal —Dublin, County Dublin
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- Microsoft Excel
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Accommodation Supervisor
The Rose Hotel —Tralee, County Kerry
- Full-time
- Customer service
- English
- Hotel
- Free parking
- Annual leave
Quick apply
Maintenance Manager
The Hardiman —Galway, County Galway
- €38,000–€43,000 a year
- Full-time
- Hospitality
- Maintenance
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- Employee discount
Quick apply
Accommodation Manager
Hilton —Dublin, County Dublin
- Full-time
- Hotel
- Annual leave
Assistant Accommodation Manager
Moriarty Group —Leixlip, County Kildare
- €34,255 a year
- Weekend availability
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- Supervising experience
- Free parking
- Annual leave
8d
Sr. Revenue Activation Manager - EMEA
Workday —Dublin, County Dublin
- €74,200–€111,200 a year
- Full-time
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- Bachelor's degree
Assistant Accommodation Manager
Lough Eske Castle Hotel —Lough Eske, County Donegal
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee discount
Quick apply
4d
Deputy Manager
Woodie's —Limerick, County Limerick
- Weekend availability
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Telecoms Business Development Manager
Radius Limited —DUBLIN 14, County Dublin
- €90,000 a year
- Full-time
- Sales
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- Annual leave
Quick apply
Conference Project Manager
Abbey Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Microsoft Office
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- Work from home
- Employee assistance program
Quick apply
3d
Assistant Manager | Team Leader
Woodie's —Naas, County Kildare
- Weekend availability
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- Annual leave
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Guest Services Manager

Trump, Doonbeg - Front Office
Doughmore Bay, County Clare

Quick apply

Job details

Full-time

Benefits

Free parking

Qualifications

Hospitality
Customer service
Organisational skills
Communication skills

Full job description

Job description – Guest Services Manager

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer forconferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Trump International Doonbeg is home to a proud and motivated workforce of 305 people during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title: Guest Services Manager

Department: Operations/Front of House

Responsible To: Front of House Manager

Main Purpose of Job: As one of the first points of contact helps to create a pleasant and

memorable stay for our guests including providing information on the resort, the amenities and

the locality.

Liaises with: All Hotel Departments

MAIN DUTIES

Arrive to work on time, appropriately groomed and in the correct uniform.

Carrying out Duty Management shifts when required
To plan the daily agenda that includes the duties that need to carried out by the front- end staff members and to train the guest staff members on the various facilities that are being rendered

To supervise the daily operation.
To anticipate and follow up promptly on the guests requirements and to make sure that all their concerns are being resolved
To make efforts to enhance the quality of services that are being provided and to ensure that the existing services are in compliance with the rules and regulations, and that all the safety and security procedures are being adhered to
To hire and train new staff members as per the requirement and to schedule the staff members to various shifts
To participate in the meetings and provide constructive feedback regarding the performance of guest services staff.
You will be supporting the Front of House Manager in delivering training programs for the Associates and making sure that they completely understand the significance of excellent customer service through departmental induction.
To ensure that all guests upon their arrival, tags luggage and provides guest identification slips.

Transfers luggage, while escorting guests to their rooms.
Ensure the efficient delivery and collection of group luggage.
Explains features of rooms and additional accommodation facilities.
Provides information about our property and amenities.
Exceeds guests; needs for the duration of their stay.
Delivers newspapers and other amenities to guestrooms as required.
Operates a parking valet service for guests as required.
Transfers departing guests luggage to their transportation.
Ensures guests and passengers leave safely in the event of an evacuation or emergency.
Provides assistance to concierge, front desk, accommodation, and restaurant staff as required.

Maintains a friendly, cheerful and courteous demeanor at all times.
Responds to customer issues, complaints, problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service.
Ensures safety standards are met by following guest check in and security procedures and reports suspicious activity to security, manager, or Manager on Duty.

Participates in training programmes as required.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

Responsible for the teams inventory stock and ordering items.
Forecasting and planning of the team scheduling. Ensuring that payroll costs and being monitored and budgeting is maintained.
Prepares and executes training plans for all new team members.

Revises standards and updates SOPs accordingly.
To ensure that Trump Doonbeg’s vehicles are maintained at all times, such as but not limited to cleanliness of exterior and interior, servicing of the vehicles, petrol, diesel, electric fully charged.
To meet on a regular basis with the Front of House Manager to discuss the status of the team and projects.

To create and implement new concepts/standards.
Cost controls, such as; payroll and other departmental expenses.
Drives initiatives from local management and the Trump Organisation.
Ensures that standards and policies are being followed by the team.

OTHER DUTIES:

The above is not intended to be an exhaustive list and you will be expected to comply with any

reasonable requests or duties as directed by management.

QUALIFYING CRITERIA:

Previous hospitality or customer service experience an advantage.
Full, clean, driving licence is essential.
Positive and friendly attitude, cheerful and courteous demeanour.
Good organisational skills.
Reliable and adaptable team player.
Excellent communication skills.
Ability to work flexible hours.
Ability to remain calm whilst under pressure.
Comfortable transporting luggage and golf clubs.

BENEFITS:

Regularly stocked canteen for meals, snacks and beverages while on duty
Discounts in our Spa, Hotel and Golf course.
Discounted staff and friends and family rates available in other group properties in the
United States and the United Kingdom.
Free Car parking.

Regular staff appreciation initiatives.
Opportunities to develop and grow through assisted educational opportunities.
Sick Benefit scheme.
Personal locker where required.
Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
Use of fitness centre out of season.

INDHOTEL

Quick apply

Refine Your Search

accommodation manager jobs

Guest Services Manager

Sales Operations Manager - Cork, Kerry, Limerick & Galway Area

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Accommodation Manager

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Assistant Manager | Team Leader

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