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Support the Accommodation Manager in leading the daily operations of the Housekeeping Department, ensuring exceptional cleanliness, presentation and service standards across all guest rooms, public areas, meeting spaces and back-of-house facilities.
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Supervise, motivate and develop housekeeping teams to consistently deliver five-star service while maintaining productivity and operational efficiency.
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Conduct regular inspections of guest bedrooms and public areas, ensuring compliance with Marriott brand standards and the Estate's luxury service expectations.
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Coordinate daily room allocations, staffing levels and operational priorities to maximise efficiency while achieving departmental targets.
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Ensure all guest requests, concernsand special requirements are handled professionally, efficiently and with genuine hospitality to exceed guest expectations.
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Liaise closely with Front Office, Maintenance, Laundry and other departments to ensure seamless communication and outstanding guest experiences.
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Monitor maintenance issues, ensuring defects are reported promptly and followed through to completion.
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Maintain effective inventory control of housekeeping supplies, linen, amenities and equipment while managing costs responsibly.
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Ensure compliance with Health & Safety legislation, infection control procedures, fire safety regulations and company policies.
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Oversee lost property procedures, key control, security protocols and departmental documentation to maintain operational integrity.
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Assist with recruitment, onboarding, training, coaching and performance management of housekeeping team members.
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Monitor departmental KPIs, productivity, quality standards and guest satisfaction scores, implementing continuous improvement initiatives where required.
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Support the Accommodation Manager in achieving departmental budgets while maintaining exceptional service quality.
The successful candidate will demonstrate:
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Previous supervisory or management experience within Housekeeping or Accommodation in a four or five-star hotel environment.
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Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
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Excellent organisational, planning, and time-management abilities.
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Exceptional attention to detail and commitment to maintaining luxury hospitality standards.
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Outstanding communication and interpersonal skills with a genuine passion for guest service.
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Proven ability to work effectively under pressure within a fast-paced hospitality environment.
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Strong problem-solving and decision-making capabilities.
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A flexible approach to working hours, including weekends, public holidays, and varying shifts.
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Excellent knowledge of Health & Safety, COSHH, and hotel operational procedures.
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Professional appearance, positive attitude, and commitment to delivering exceptional guest experiences.
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A proactive mindset with a passion for continuous improvement and personal development.
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Flexible Working Hours
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Employee Assistance Programme
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Marriott International Employee Discounts
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Staff Meals
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Uniform Provided
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Ongoing Training and Professional Development
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Complimentary Health Club Membership
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Supportive and Inclusive Team Environment
At Mount Juliet Estate, we believe our people are at the heart of everything we do. If you are passionate about luxury hospitality, committed to delivering exceptional guest experiences and ready to take the next step in your leadership career, we would love to hear from you.
