Find Helpdesk Jobs in Ireland

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
5d
Facilities Multi Skilled Operative
OCS Group —Castlebar, County Mayo
- On call
- Remote
- Free parking
- Annual leave
Quick apply
Facilities Technician (Electrical)
Apleona Ireland —Cork, County Cork
- €20.00–€26.75 an hour
- Overtime
- Customer service
- Administrative experience
- In-person
Quick apply
Beverage Customer Training & Support Specialist
Marco Beverage Systems Ltd. —Dublin, County Dublin
- €1 a year
- Full-time
- No degree
- In-person
- Leadership
- Wellness program
- Employee assistance program
Quick apply
13d
ICT Engineer
Life Sciences Ireland and UK —Kildare, County Kildare
- Full-time
- Customer service
- No degree
- In-person
Quick apply
People Payments Administrator
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €36,472–€50,899 a year
- Microsoft Excel
- Microsoft Outlook
- No degree
10d
People Payments Administrator
RTÉ —Dublin, County Dublin
- €36,472–€50,899 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- No degree
10d
Facilities Technician - UPMC Whitfield Hospital, Waterford
UPMC —Waterford, County Waterford
- €44,945.00–€58,563.94 a year
- Management
- Maintenance
- Clinic
- Annual leave
5d
Front of House
Samsic Facility —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Corporate Mobile Receptionist - Dublin
Rapport —Dublin, County Dublin
- €37,962 a year
- Full-time
- English
- Hotel experience
- Annual leave
- Employee assistance program
Network Lead
PM Group —Cork, County Cork
- On call
- Computer Science
- Analysis skills
- Bachelor's degree
GCC Analyst II
Digital Realty —Dublin, County Dublin
- 12 hour shift
- Customer service
- No degree
- Organisational skills
Financial Services Sales Exec
Marsh Mackey —Clonee, County Meath
- €32,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Facilities Technician
BidvestNoonan —Athlone, County Westmeath
- €17.20 an hour
- Full-time
- Maintenance
- No degree
- Communication skills
Quick apply
Mobile Technician
Mitie —Dublin, County Dublin
- €52,000 a year
- Full-time
- Microsoft Office
- No degree
- HVAC
- Fuel card
- Annual leave
Quick apply
Customer Service Administrator (6-month FTC)
Quadient —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee assistance program
Quick apply
Property Manager
Apleona Ireland —Dublin, County Dublin
- €55,000–€60,000 a year
- Full-time
- Hybrid work
- Management
- IT
- Budgeting
Quick apply
School Engagement Executive
Tyro Technologies Limited —DUBLIN 8, County Dublin
- €30,000–€40,000 a year
- English
- No degree
Facilities Technician ( Plumber)
Apleona Ireland —Cork, County Cork
- €25.70 an hour
- Overtime
- Microsoft Excel
- Maintenance
- Plumbing
Quick apply
10d
Building Fabric Technician
Sodexo —DUBLIN 2, County Dublin
- €38,000 a year
- Full-time
- Carpentry
- Microsoft Office
- IT
- Employee assistance program
Quick apply
9d

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

Quick apply

Job details

5 days ago

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

helpdesk jobs in ireland

IT Helpdesk Support Technician

Facilities Multi Skilled Operative

Facilities Technician (Electrical)

Beverage Customer Training & Support Specialist

ICT Engineer

People Payments Administrator

People Payments Administrator

Facilities Technician - UPMC Whitfield Hospital, Waterford

Front of House

Corporate Mobile Receptionist - Dublin

Network Lead

GCC Analyst II

Financial Services Sales Exec

Facilities Technician

Mobile Technician

Customer Service Administrator (6-month FTC)

Property Manager

School Engagement Executive

Facilities Technician ( Plumber)

Building Fabric Technician

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