Find Head payments manager Jobs in Ireland

Tenant Relations Officer - Cost Rental
Respond Housing Association —Dublin, County Dublin
- €45,995–€59,471 a year
- Full-time
- No degree
- In-person
- Communication skills
Quick apply
Accounts Assistant
Greentech plastics LTD —Castletroy, County Limerick
- Full-time
Quick apply
14d
Team Manager - Home Energy
Actavo —Dublin, County Dublin
- €50,000–€56,000 a year
- Weekend availability
- Microsoft Office
- IT
- In-person
- Fuel card
- Annual leave
Sales Administrator
Corrib Oil —Galway, County Galway
- From €30,000 a year
- Weekend availability
- Communication skills
- Time management
- Free parking
- Store discount
Quick apply
Sales Enablement Partner
Dojo.tech —Dublin, County Dublin
- Hybrid work
- Sales
- Project management
- Communication skills
Head of Operations
Fineco Asset Management —Dublin, County Dublin
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
Services Financial Crimes Risk - High Risk Client Activity (Senior Vice President)
Citi —Dublin, County Dublin
- €119,760–€179,640 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
9d
HGV Driver class 1
Teemore Engineering Ltd —Cavan, County Cavan
- Overtime
- Driving
- Mechanical knowledge
Quick apply
14d
Maintenance Manager
The Montenotte Hotel —Cork, County Cork
- Full-time
- Resort
- Annual leave
Quick apply
8d
Emergency Department Operations Lead
Beaumont Hospital —Dublin, County Dublin
- €61,219–€74,251 a year
- Overtime
- Management
- Analysis skills
- IT
12d
Outdoor Pursuits Manager
The K Club —Straffan, County Kildare
- Full-time
- No degree
- In-person
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
2d
Night Porter
Cork International Hotel —Cork Airport, County Cork
- Full-time
- Hotel
- Referral programme
Quick apply
Services Financial Crimes Risk – High Risk Client Activity (Vice President)
Citi —Dublin, County Dublin
- €93,280–€139,920 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Project management
8d
International Project Compliance Manager
Designer Group —Dublin, County Dublin
- Full-time
- Organisational skills
- Communication skills
Quick apply
Community Employment Project
St. Christopher's Services CLG —Longford, County Longford
- Part-time
- No experience needed
Quick apply
GRC & Client Assurance Manager
beqom —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Leadership
- Banking
Quick apply
9d
Merchant Acquiring Pricing Manager (VP)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
7d
Senior Quantity Surveyor
Bennett Construction —Dublin, County Dublin
- Full-time
- Communication skills
- Time management
Engineering Manager - Pay
Phorest —DUBLIN 1, County Dublin
- Remote
- Computer Science
- System design
- Java
- Employee assistance program
Quick apply
Executive Director - Head of Transfer Agency (Alternative Funds)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Continuous improvement
- AI
6d

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Tenant Relations Officer - Cost Rental

Respond Housing Association -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€45,995–€59,471 a year

Qualifications

Communication skills
Property management

Full job description

Respond is one of the largest housing associations in Ireland, providing social housing, Cost Rental and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

Role: Tenant Relations Officer - Cost Rental

Location: Dublin (East Region)

Reporting to: Head of Estate & Commercial Services

Terms: Permanent Contract - Full-time 39 hours per week (Mon to Fri)

Salary: €45,995 - €59,471 per annum (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Role Purpose

The Tenant Relations Officer will deliver high-quality tenancy and housing management services to residents of a high-density, mixed-tenure development. The role ensures sustainable tenancies, strong resident engagement, and a safe, well-maintained living environment.

Acting as a key on-site presence, the Tenant Relations Officer works closely with the Housing Manager, the Assets and Estates teams, tenancy sustainment staff, and other Respond.ie departments to deliver excellent customer service and uphold the organisation's values in all aspects of housing provision.

Key Responsibilities

Tenancy Management

Lead resident onboarding, welcome visits, and tenancy sign-ups.
Conduct regular tenancy reviews and monitor compliance with agreements.
Address tenancy breaches, including arrears and anti-social behaviour, in line with policy and legislation.
Collaborate with tenancy sustainment and income management teams to promote tenancy stability.
Liaise with external agencies, including local authorities, Gardai, and support services where required

Resident Engagement and Customer Service

Act as the primary on-site contact for resident queries, requests, and concerns.
Maintain a visible, approachable, and responsive presence across the scheme.
Organise and participate in resident meetings, forums, and community events.
Support residents in accessing relevant services, amenities, and Respond programmes.
Proactively gather resident feedback to inform service improvements.

Community Presence and Cohesion

Foster a positive, inclusive and respectful community culture.
Monitor and promote appropriate use of communal areas, ensuring cleanliness and safety.
Build and maintain trust-based relationships with residents, identifying and addressing issues early.
Work with the Community Development team to deliver initiatives that promote social cohesion.

Repairs, Maintenance and Asset Management Liaison

Log, track, and follow up on responsive repairs to ensure timely completion.
Carry out regular estate inspections to identify issues relating to cleanliness, lighting, safety, and general condition.
Work in partnership with the Assets and Estates teams to plan and deliver cyclical maintenance, capital works, and estate improvements.
Liaise with contractors, concierge, and cleaning teams to ensure high site standards.
Monitor works carried out on-site to ensure compliance with specifications and quality standards.

Safeguarding and Resident Welfare

Identify safeguarding concerns and act in accordance with Respond safeguarding procedures.
Work with support services to assist vulnerable residents and prevent tenancy breakdown.
Maintain accurate and confidential records for case management, risk assessments, and case reviews.
Engage with internal welfare and support teams to provide a coordinated approach to resident needs.

Cross-Department Collaboration

Work closely with the Rent Support Officer to address arrears cases and agree payment plans.
Liaise with the Customer Services Centre to ensure efficient handling of resident requests and complaints.
Support the Estates and Assets teams in delivering grounds maintenance, cleaning and site safety measures.
Collaborate with the Compliance team to meet health, safety and regulatory standards across the scheme.
Share information and coordinate with colleagues to ensure a joined-up, high-quality service for residents.

Administration and Reporting

Maintain accurate and up-to-date records in housing management systems.
Contribute to performance reporting, audit trails, and compliance monitoring.
Provide timely and accurate data for internal dashboards and external reporting requirements.
Support service reviews by providing evidence, case studies, and feedback from residents.

Required Experience and Skills

Essential

Experience in tenancy management, housing support, or customer-focused public services.
Strong interpersonal and communication skills with a resident-first mindset.
Full driving license and access to a car.
Knowledge of housing rights, responsibilities, and tenancy management best practice.
Ability to handle sensitive issues with discretion, empathy and professionalism.

Desirable

Experience working in mixed-tenure or high-density housing environments.
Familiarity with social and affordable housing models and the Approved Housing Body sector.
Experience managing anti-social behaviour cases, rent arrears, and safeguarding concerns.

Qualifications

Qualification in housing, social care, property management, or equivalent experience.
Training in conflict resolution, safeguarding, or trauma-informed practice (desirable).

Key Competencies

Empathy and resident engagement.
Problem-solving and conflict resolution.
Professional communication skills.
Organisation and attention to detail.
Collaborative and values-driven approach.
Ability to work independently and as part of a team.

Closing date for applications: 15th of July 2026.

Quick apply

Refine Your Search

head payments manager jobs in ireland

Tenant Relations Officer - Cost Rental

Accounts Assistant

Team Manager - Home Energy

Sales Administrator

Sales Enablement Partner

Head of Operations

Services Financial Crimes Risk - High Risk Client Activity (Senior Vice President)

HGV Driver class 1

Maintenance Manager

Emergency Department Operations Lead

Outdoor Pursuits Manager

Night Porter

Services Financial Crimes Risk – High Risk Client Activity (Vice President)

International Project Compliance Manager

Community Employment Project

GRC & Client Assurance Manager

Merchant Acquiring Pricing Manager (VP)

Senior Quantity Surveyor

Engineering Manager - Pay

Executive Director - Head of Transfer Agency (Alternative Funds)

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