Find Customer success Jobs in Midleton, C

Customer Retention Executive
Kearys —Little Island, County Cork
- Full-time
- Annual leave
- Employee assistance program
Quick apply
7d
Group Trainee Customer Service Advisor
Johnson & Perrott Motor Group —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Referral programme
Quick apply
Client Experience and Sales Specialist
Therapie Clinic —Midleton, County Cork
- €14.73–€17.00 an hour
- Management
- Customer service
- Clinic
- Annual leave
8d
Team Leader | Customer Support | Cork office
TELUS Digital —Cork, County Cork
- €36,400–€40,000 a year
- Microsoft Excel
- English
- AI
Quick apply
Sales Assistant
Memory Block —Cork, County Cork
- €14.15 an hour
- Part-time
- Sales
- Customer service
- Computer skills
- Flexitime
- Employee discount
Quick apply
16h
Corporate Receptionist/Administrator
Advance Protection —Cork, County Cork
- €30,000–€35,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Customer Success Manager, EMEA
Keeper Security —Cork, County Cork
- Sales
- Salesforce
- Bachelor's degree
- Sick pay
Receptionist
Kearys —Little Island, County Cork
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
11d
Parts Advisor
Alliance Automotive Group LV —Little Island, County Cork
- Full-time
- Communication skills
Quick apply
Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Ecommerce Trading Specialist (Remote)
StudioForty9 —Cork, County Cork
- Full-time
- Remote
- Microsoft Excel
- Sales
- Salesforce
Quick apply
5d
Driver
Kearys —Cork, County Cork
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
6d
Graduate Management Trainee - Cork
Enterprise Mobility —Cork, County Cork
- Full-time
- Management
- Customer service
- Bachelor's degree
Solution Consultant - Procurement (Remote)
Keelvar —Cork, County Cork
- Remote
- Sales
- No degree
- Communication skills
6d
Accounts Administrator
NeoDyne —Cork, County Cork
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Service Advisor
Kearys —Cork, County Cork
- Full-time
- Customer service
- Annual leave
- Employee assistance program
Quick apply
Salesforce Developer
Quest Software —Cork, County Cork
- From €70,600 a year
- Full-time
- Azure
- Computer Science
- Salesforce
- Annual leave
8d
Cleaning and Hygiene Associate
Ballymaloe Foods —Little Island, County Cork
- €16–€20 an hour
- Part-time
- Hospitality
- English
- No degree
- Employee assistance program
Quick apply
4d
Department Assistant I
Hovione —Cork, County Cork
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Enterprise Program Manager – Ireland (Temporary Position, 18months)
Agilent Technologies Ireland Limited —Cork, County Cork
- Full-time
- Customer service
- English
- Project management
- Employee stock purchase plan
- Annual leave

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Customer Retention Executive

Kearys -
Little Island, County Cork

Quick apply

Job details

Full-time
7 days ago

Benefits

Tax Saver Scheme
Bike to work scheme
Annual leave
Company pension
Employee assistance program
Referral programme

Full job description

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Full Time Customer Retention Executive to join our growing team based in BMW Little Island.

Looking to move your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

Inbound service contact

Answer inbound service and aftersales calls promptly and professionally, within answer-rate and abandonment targets.
Book, amend and cancel workshop appointments in the DMS: correct job type, realistic time allocation, courtesy car or collection and delivery arranged where needed.
Take service, repair, NCT, tyre, bodyshop and warranty enquiries through to a confirmed booking
Give clear, accurate information on pricing, service content, service plans and what the visit will involve; quote from approved price menus.
Capture and verify customer and vehicle data on every contact - contact details, registration, VIN, mileage, service history, marketing consent.
Resolve straightforward queries first time; escalate technical, goodwill or complaint matters to the Service Manager via the agreed path.
Log every interaction, outcome and next action in the CRM before closing the contact.

Outbound retention activity

Work daily and weekly outbound call lists to keep the workshop loaded and the customer base retained:
- Service due and overdue reminders, including vehicles flagged by BMW's condition-based servicing and TeleService notifications.
- Lapsed customer win-back - vehicles that have missed a service interval or moved to independent garages.
- Declined and deferred work follow-up - red/amber items from vehicle health checks, rebooked with the customer.
- NCT and roadside/warranty expiry contact, including extended warranty and service plan conversations.
- Recall and technical campaign outreach, driving completion rates.
- Post-visit follow-up and courtesy calls; first contact on low satisfaction scores.
- No-show and cancellation rebooking.
Segment and prioritise the customer base by vehicle age, warranty and service plan status, and time since last visit.
Promote service plans, value service offerings and BMW parts and accessories where genuinely appropriate to the customer's vehicle and usage.
Maintain a personal pipeline of open retention opportunities with dated follow-ups; nothing left uncontacted and undated.

Ticket and case management

Monitor assigned aftersales queues in BMW's central systems and the dealer CRM, picking up tickets, cases and service leads as allocated.
Respond to each within the applicable SLA on the customer's preferred channel - phone, email or SMS — and record the response against the case.
Progress cases to resolution: chase internal departments, keep the customer updated, update status and notes, close with accurate outcome/disposition coding.
Handle web-sourced aftersales enquiries and online service booking requests that arrive as tickets.
Escalate aged or at-risk tickets to the Aftersales Manager.

Benefits

31 Days Paid Leave (inclusive of public holidays)
Company Pension
Healthcare Scheme
Employee Volunteer Day
2 Company Days
Bike to Work Scheme
Referral Bonus
Milestone Programme
Professional & Personal Development
Rewards & Recognition
Employee Wellbeing Programme
24/7 Employee Assistance Programme
Death in Service Benefit
Long Term Disability Scheme
Tax Saver scheme
Employee Recognition Programme
Sports and Social Club

#INDHP

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Refine Your Search

customer success jobs in midleton, c

Customer Retention Executive

Group Trainee Customer Service Advisor

Client Experience and Sales Specialist

Team Leader | Customer Support | Cork office

Sales Assistant

Corporate Receptionist/Administrator

Customer Success Manager, EMEA

Receptionist

Parts Advisor

Manager, Program Management, Audits and Insights

Ecommerce Trading Specialist (Remote)

Driver

Graduate Management Trainee - Cork

Solution Consultant - Procurement (Remote)

Accounts Administrator

Service Advisor

Salesforce Developer

Cleaning and Hygiene Associate

Department Assistant I

Enterprise Program Manager – Ireland (Temporary Position, 18months)

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