Find Customer service specialist 12 months Jobs in Dublin, D

Junior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €33,000–€36,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Bachelor's degree
- Communication skills
- Free parking
- Employee assistance program
10d
Customer Service Advisor (FTC up to 12 months)
CMA CGM —Dublin, County Dublin
- Hybrid work
- Customer service
- Analysis skills
- IT
- Annual leave
- Employee assistance program
6d
Customer Service Specialist- 12 months contract
DSV —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Junior Helpdesk Support Specialist
Intellect —Dublin, County Dublin
- €30,000–€35,000 an hour
- 8 hour shift
- Customer service
- English
- Continuous improvement
Quick apply
13d
Personal Assistant to Chief Financial Officer (FTC - 12 Months)
Primark —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Talent Acquisition Specialist (12 Month FTC)
Zurich Insurance —Dublin, County Dublin
- Part-time
- Hybrid work
- Recruiting
11d
Claims Coordinator
AllPhar Services Limited —DUBLIN 24, County Dublin
- Full-time
- Analysis skills
- Communication skills
- Time management
Quick apply
Billings Middle Office Specialist FTC
PwC —Dublin, County Dublin
- Full-time
- Customer service
- Accounting
- Recruiting
Document Controller (12 month FTC), Quality Assurance - Data Centre Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction experience
International Traineeship Program - A&I - Key Account Manager UK / Ireland
Sika —Dublin, County Dublin
- Full-time
- Sales
- Customer service
- Engineering
Quick apply
Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
11d
HR Payroll Generalist (12 months Fixed Term)
Zurich Insurance —Dublin, County Dublin
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- No degree
3d
Senior Compliance Specialist
U.S. Bank National Association —Dublin, County Dublin
- €74,460–€87,600 a year
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
Employee Success People and Payroll Specialist
Salesforce —Dublin, County Dublin
- Full-time
- Human resources
- Organisational skills
- Communication skills
22h
Business Development Representatives for Public Sector or .ORG (Non-Profit & Education)
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
- Life insurance
Temporary Assistant Principal - Head of UX Service Operations
Coimisiún na Meán —Dublin, County Dublin
- €82,290 a year
- Microsoft Office
- Analysis skills
- Leadership
5d
Account Executive, SMB Agentforce + Data Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- Bachelor's degree
Technical Services Engineer - Partners
MongoDB —Dublin, County Dublin
- Azure
- Java
- AWS
Chef de Partie
Coffeeangel —Dublin, County Dublin
- €16–€17 an hour
- Weekend availability
- Cooking
- English
- Hotel
- Annual leave
- Sick pay
Quick apply
Forward Deployed Engineer
Salesforce —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- Java

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Junior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€33,000–€36,000 a year
10 days ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Administrative experience
Bachelor's degree
Communication skills
Negotiation
Time management

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

We are seeking a Junior Customer Support Specialist to join our award-winning Customer Support Team. Customer Support Specialists are responsible for managing a large volume of customer contacts across multiple different channels and systems. The ideal candidates will be pursuing a university degree and seeking a position that can fit around their existing academic schedule. While experience in a Call Centre environment is beneficial it is not essential. We are seeking individuals who have a “Can do” attitude and “Step in when needed”.

What you'll do

Provide best-in-class customer support via Whatsapp, Facebook Messenger, Telephone and Email on behalf of Lidl Ireland & Northern Ireland.
Manage large amounts of incoming contacts from Lidl customers.
Deliver frontline customer support to maximise customer satisfaction and ensure resolution of enquiries at the earliest possible opportunity.
Meet KPIs – Follow established procedures for each service request, adhering to Key Performance Indicators (KPIS) such as Contact volumes, Call Quality and (AHT) Average Handling Time.
Use effective questioning skills to take ownership of customer queries/escalations and liaise with third party service agents in an efficient and atisfactory manner.
Responsible for resolving customer complaints/claims and ensuring the best possible resolution for both the customer and the company.
Work with various departments, systems and tools to help advise customers.
Collate and manage customer data and interactions using our internal CRM system Salesforce.
Be an advocate for the Lidl customer and ensure that the customer’s expectations are exceeded at every opportunity.

What you'll need

An excellent team player who is highly motivated and enthusiastic.
Excellent verbal and written communication skills.
A natural “people person” with the ability to communicate clearly in a positive, friendly and professional manner.
Excellent negotiation skills with a desire to resolve customer complaints/claims in a friendly and efficient manner.
Ability to work under pressure, maintain excellent attention to detail while also achieving targets.
Excellent prioritising and time management skills.
Strong administrative skills with excellent knowledge of Google Workspace.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€33,000 rising to €36,000 after 3 years
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

Refine Your Search

customer service specialist 12 months jobs in dublin, d

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