Find Engineer incident Jobs in Dublin 2, D

Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
Microsoft Teams Rooms / Endpoint / Modern Workplace Support Engineer
EUC TECHS —Dublin, County Dublin
- €55,000–€65,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Hardware Desk Engineer
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Azure
- SQL
- Patient care
- Annual leave
- Employee assistance program
Quick apply
Deskside Engineer L2
Auxilion Ireland —Dublin, County Dublin
- Windows
- Microsoft Office
- Continuous improvement
9d
Hybrid IT Support Engineer (On-Prem & Cloud)
Mater Private Network —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Windows
- Continuous improvement
Quick apply
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Software Development Engineer, AWS Incident Tooling & Response
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- AWS
Security Engineer - Incident Response
Squarespace —Dublin, County Dublin
- €70,000–€107,800 a year
- Overtime
- Hybrid work
- AWS
- JavaScript
- Scripting
- Annual leave
- Employee assistance program
Data Center Operations Engineer - Dublin
TikTok —Dublin, County Dublin
- On call
- Computer Science
- No degree
- Scripting
ICT Support Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Windows
- Communication skills
Quick apply
3d
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Operations & Maintenance Engineer – Motorway Infrastructure
M50 Concession Ltd —DUBLIN 15, County Dublin
- €40,000–€45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Employee assistance program
Quick apply
Incident Management Engineer (Korean/English bilingual), Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
Incident Management Engineer II - bilingual (Mandarin & English), AWS Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
Senior Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €77,400–€130,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
9d
Deskside Support Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
IT Support Engineer - Client Site
Viatel Technology Group —Dublin, County Dublin
- Azure
- Computer Science
- No degree
11d
Head of Product Management LIMS / LIS Clinical Diagnostics
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Continuous improvement
Quick apply

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Desktop Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

engineer incident jobs in dublin 2, d

Desktop Support Engineer

Senior IT Lead and Delivery Manager

Service Desk Engineer

Microsoft Teams Rooms / Endpoint / Modern Workplace Support Engineer

Hardware Desk Engineer

Deskside Engineer L2

Hybrid IT Support Engineer (On-Prem & Cloud)

Associate Systems Administrator

Software Development Engineer, AWS Incident Tooling & Response

Security Engineer - Incident Response

Data Center Operations Engineer - Dublin

ICT Support Engineer

Onsite Support Engineer

Operations & Maintenance Engineer – Motorway Infrastructure

Incident Management Engineer (Korean/English bilingual), Incident Detection and Response

Incident Management Engineer II - bilingual (Mandarin & English), AWS Incident Detection and Response

Senior Customer Experience Engineer

Deskside Support Engineer

IT Support Engineer - Client Site

Head of Product Management LIMS / LIS Clinical Diagnostics

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