Job Title: Microsoft Teams Rooms & Endpoint Support Engineer
Location: North City, Dublin, Ireland (Full Time Onsite)
Job Type: B2B Contract
Working Hours: Monday to Friday, Standard Business Hours
Start Date: ASAP. We are looking for someone who can join as soon as possible, but we are willing to wait for the right candidate.
Experience Required: 4 to 7 years of experience in Microsoft Teams Rooms, Endpoint Management, and Enterprise IT Support.
Work Authorization: Candidates must have the legal right to work in Ireland.
Compensation: Salary is negotiable for the right candidate.
Project Overview
We are seeking an experienced Microsoft Teams Rooms & Endpoint Support Engineer to provide dedicated onsite support for enterprise collaboration technologies and Cyber Recovery devices. This role combines ownership of Microsoft Teams Meeting Rooms (MTR) with the deployment, administration, maintenance, and lifecycle management of approximately 80 standalone Cyber Recovery ("Go Bag") Windows devices used by senior leadership during major security incidents.
The successful candidate will support both the implementation and operational phases of the project while ensuring the highest standards of service delivery, endpoint security, collaboration technology, and executive support.
Key Responsibilities
Microsoft Teams Rooms Support
- Provide onsite support for Microsoft Teams Meeting Rooms, ensuring optimal functionality and availability.
- Perform meeting room readiness checks prior to executive, business critical, and high priority meetings.
- Diagnose and resolve issues related to Microsoft Teams Room devices, including touch consoles, cameras, microphones, speakers, displays, and content sharing systems.
- Configure, maintain, patch, and upgrade Microsoft Teams Room hardware and software.
- Conduct routine health checks, preventive maintenance, and firmware updates to ensure system reliability.
- Collaborate with Microsoft 365, Network, Workplace Services, and Audio Visual teams to resolve technical issues.
- Maintain accurate documentation, operational procedures, and inventory records for all Microsoft Teams Room assets.
- Provide onsite executive and VIP collaboration support during meetings and special events.
Cyber Recovery Device Management
Support the complete lifecycle management of approximately 80 standalone Windows Cyber Recovery devices designed for business continuity and major security incidents.
Build Phase
- Participate in solution discovery, planning, and technical design activities.
- Develop, validate, and maintain standard Windows deployment images.
- Perform User Acceptance Testing (UAT) and pilot deployments.
- Build, configure, validate, and deploy Cyber Recovery devices.
- Implement Windows security hardening in accordance with organizational standards.
- Prepare and maintain technical documentation, governance records, and implementation documentation.
Operational Support
- Coordinate and perform Windows operating system patch management activities.
- Execute driver, firmware, and security updates.
- Conduct scheduled device health assessments and operational readiness checks.
- Maintain asset inventory, lifecycle documentation, and compliance records.
- Support hardware refresh initiatives and replacement activities.
- Provide ongoing maintenance, troubleshooting, and operational support for the Cyber Recovery device estate.
Required Technical Skills
- Microsoft Teams Rooms (MTR)
- Microsoft Teams Administration
- Microsoft 365
- Office 365
- Windows 10
- Windows 11
- Windows Endpoint Administration
- Device Imaging
- Operating System Deployment
- Endpoint Configuration
- Windows Security Hardening
- Patch Management
- Firmware Management
- Driver Management
- Microsoft Intune
- Microsoft Endpoint Configuration Manager (SCCM)
- Microsoft Endpoint Manager
- Microsoft Autopilot
- Microsoft Entra ID (Azure Active Directory)
- Microsoft Defender
- BitLocker
- PowerShell
- ServiceNow
- ITIL Framework
- Asset Management
- Inventory Management
- Hardware Lifecycle Management
- Executive and VIP Support
- Business Continuity
- Cyber Recovery
- Disaster Recovery
Preferred Experience
- Demonstrated experience supporting enterprise Microsoft Teams Rooms environments.
- Strong expertise in Windows endpoint deployment, administration, and lifecycle management.
- Hands on experience with Microsoft Intune, SCCM, and Microsoft Endpoint Manager.
- Experience supporting Microsoft 365 collaboration technologies.
- Strong understanding of Windows endpoint security, patch management, and device hardening.
- Experience providing executive and VIP technical support within enterprise environments.
- Knowledge of business continuity, disaster recovery, or Cyber Recovery solutions.
- Experience managing enterprise hardware inventories and asset lifecycle processes.
- Excellent troubleshooting, analytical, and technical documentation skills.
Core Competencies
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management capabilities.
- Professional approach when supporting executives and business leadership.
- Exceptional attention to detail and commitment to service quality.
- Ability to work independently while effectively managing multiple priorities.
- Strong analytical and problem solving abilities.
- Excellent planning, organizational, and time management skills.
- Ability to perform effectively within fast paced enterprise environments.
Preferred Technologies
- Microsoft Teams Rooms
- Microsoft Teams
- Microsoft 365
- Office 365
- Microsoft Intune
- Microsoft Endpoint Configuration Manager (SCCM)
- Microsoft Endpoint Manager
- Microsoft Autopilot
- Microsoft Entra ID
- Microsoft Defender
- PowerShell
- ServiceNow
- Windows 10
- Windows 11
- BitLocker
- Logitech Rally
- Poly Studio
- Yealink
- Crestron
- Cisco Collaboration Devices
Ideal Candidate Profile
The ideal candidate will possess extensive experience supporting enterprise collaboration technologies and Windows endpoint environments. They will demonstrate expertise in Microsoft Teams Rooms administration, endpoint deployment, Windows security, device lifecycle management, and executive support. Experience working with Microsoft 365, Intune, SCCM, ServiceNow, and Cyber Recovery solutions will be highly regarded. The successful candidate will demonstrate strong technical ownership, exceptional communication skills, and a commitment to delivering outstanding onsite support within a dynamic enterprise environment.
If, after reading the job description, you believe this role is a good fit for your experience and skills, please apply or send your updated resume to [email protected].
Pay: €55,000.00-€65,000.00 per year
Work Location: In person
