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Guest Service Ambassador

Rapport -
Dublin, County Dublin

Apply Now

Job details

Full-time
€35,506 a year
12 days ago

Benefits

Bike to work scheme
Employee assistance program

Qualifications

Barista experience
Front desk
Hotel experience

Full job description

Are you passionate about delivering outstanding service? We are looking for a Guest Service Ambassador to join our Rapport team, based at our client’s prestigious offices in Dublin. This role is key in ensuring seamless office operations and a welcoming environment for all employees and visitors.

At Rapport, we are committed to delivering exceptional service and creating a welcoming, inclusive workplace. If you are passionate about making a difference, we’d love to hear from you!

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, 8 AM to 7 PM, with flexibility as per business needs)

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting). In addition, we are offering subsidized daily breakfast, lunch, snacks, and barista beverages while on duty.
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities:

Providing an exceptional welcome to our customers in the building.
Escorting guests to their booked meeting spaces within the building, when required.
Acting upon all requests that clients might have in an efficient and friendly manner.
Handling external and internal calls professionally.
Improving client engagement in all areas.
Maintaining high standards so that the client expectations are consistently exceeded.
Checking that all meeting rooms are set-up correctly, according to the agreed specifications.
Collaborating with the Office Coordinator.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
Ideally, have a background of front-of-house Reception experience in a luxury hotel, premium airline, or a corporate environment.
Understand professional etiquette.
Have a positive and proactive attitude, always looking for ways to improve the workplace experience.
Be a great communicator, ensuring smooth interactions with colleagues, visitors, and service providers.
Demonstrate excellent attention to detail and a commitment to maintaining high standards.
Be organised and adaptable, able to manage multiple tasks in a dynamic environment.
Take pride in their professionalism and presentation as a representative of the team.
Enjoy working in a collaborative and supportive team, helping others when needed.
Be tech-savvy, with a willingness to learn and assist with office technology and systems.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
Top 30 Best Places to Work in Hospitality in 2021 winner.
Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

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