Dublin Express, Dublin Airport’s premium coach service connecting the Airport, Dublin City and Belfast, is seeking a proactive Duty Manager to lead daily onsite operations at one of Europe’s busiest transport hubs.
Acting as a key point of leadership on site, you will support the Coach Station Manager in delivering a safe, secure and exceptional customer experience, while motivating and developing the Customer Service team.
As a visible leader and brand ambassador, you’ll champion both our customers and our staff, ensuring high service standards, effective problem solving and a positive working environment.
This is a full time 40 hour week split into 5, 8 hour shifts, spread across a 7 day roster. Shift start times vary as below.
Shift Pattern…
- 08:00 - 16:40
- 09:00 - 17:30
- 10:00 - 18:30
- Working every 3rd weekend (Both Saturday + Sunday)
- Flexible availability including weekends and bank holidays
Please note: We are currently unable to offer visa sponsorship for this position.
What you’ll do …
- Operational Oversight: Manage daily site operations, ensuring effective shift planning and clear communication with all internal and external stakeholders.
- Customer Service Excellence: Lead, coach, and develop the Customer Service team to consistently deliver outstanding customer experiences.
- Team Performance and Development: Monitor team performance against key performance indicators (KPIs) and actively support ongoing improvement. Conduct staff briefings and daily inspections.
- Staff Management and Empowerment: Manage all staffing processes, including performance, attendance, employee relations, and policy adherence. Empower the team to confidently and effectively resolve customer issues, ensuring positive outcomes.
- Site Standards: Maintain consistently high presentation and operational standards across the site.
- Compliance and Safety: Ensure full compliance with all health, safety, and environmental procedures, actively fostering a strong safety culture.
- Administrative Duties: Complete essential daily administrative tasks, including reporting, cash reconciliation, rostering, and resource planning.
- Team Culture: Work collaboratively to cultivate a positive, engaged, and high-performing team environment. Conduct regular customer experience reviews
What you’ll need …
- Proven leadership experience, including managing teams and handling employee relations
- Proven experience in a fast-paced customer service role (Ideally in transport, operations)
- Confident communicator with strong interpersonal skills, fluent in English
- Knowledge of health & safety requirements; IOSH qualification preferred
- Good physical stamina to meet the demands of a busy operational environment
- GCSE-level education or equivalent, with strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
What we’ll offer you...
- 25 days annual leave + Bank Holidays
- Company pension after 6 months service
- Life insurance
- Private online GP service
- Access to our Employee Assistance programme
- Employee discounts
- Free coach travel on the National Express Ireland network
- Opportunities for career progression within the business
