Find Customer account specialist Jobs in Dublin, D

Customer Support Specialist - EMEA
Mercury.com —Dublin, County Dublin
- €40,300–€48,900 a year
- Weekend availability
13d
Customer Account Specialist, Customer Operations
Analog Devices —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
Customer Account Specalist
Analog Devices —Dublin, County Dublin
- Day shift
- Microsoft Excel
- Microsoft Office
- Presentation skills
Onboarding Specialist
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Account Executive
Zendesk —Dublin, County Dublin
- €111,000–€167,000 a year
- Full-time
- Sales
- Research
- Bachelor's degree
Technical Account Manager
Xtremepush —DUBLIN 2, County Dublin
- €50,000 a year
- Hybrid work
- SQL
- AWS
- JavaScript
Quick apply
IT Support Engineer
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
CLO Deal Administrator
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Analysis skills
- No degree
- Organisational skills
Application Specialist
Puratos —Dunboyne, County Meath
- €47,500–€50,000 a year
- Full-time
- English
- Microsoft Office
- Project management
Quote to Cash Specialist
SUSE Software Solutions Germany GmbH —Dublin, County Dublin
- €41,000–€58,000 a year
- Full-time
- Management
- Sales
- Salesforce
4d
Senior Paid Search Specialist
Ding —Dublin, County Dublin
- Up to €65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Marketing
Global Support Contract Specialist
Salesforce —Dublin, County Dublin
- Full-time
- Google Suite
- Sales
- Salesforce
4d
Accounts Payable Specialist
Keelings —Saint Margaret's, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
EMEA Account Executive
LastPass —Dublin, County Dublin
- Hybrid work
- Sales
- No degree
- AI
- Annual leave
- Employee assistance program
Customer Support Agent - English (CL13)
Accenture —Dublin, County Dublin
- Full-time
- Social media management
- Customer service
- English
Team Administrator - Residential and Country Agency
Savills Ireland —Dublin, County Dublin
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Coordinator
Pluralsight —Dublin, County Dublin
- Full-time
- Business development
- Bachelor's degree
- No degree
- Annual leave
12d
Credit & Collections Specialist
Cadence Design Systems —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- System design
Cash Collections Specialist / Revenue Analyst
Verve —Dublin, County Dublin
- Microsoft Excel
- Analysis skills
- Communication skills
7d
Senior Onboarding Specialist-Slack
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Java
- SQL

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Customer Support Specialist - EMEA

Mercury.com -
Dublin, County Dublin

Apply Now

Job details

€40,300–€48,900 a year
13 days ago

Benefits

Stock Options

Qualifications

Slack
Zendesk

Full job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world.

Our Support team is expanding to match this growth, and we're continuing to grow our EMEA team to provide strong coverage for our clients across the working week. As part of this, we're looking to bring someone smart onto our Customer Support team to help us out.

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and competence when they have questions or needs that aren't being met by our product. You'll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration.

You'll need to understand how our product works in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn't always easy, but if you're good at your job, our users will never know it.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC

Schedule Information:

Required: you will need to be excited to work at least one weekend day per 5 day shift!
Schedule options:
- Sunday - Thursday
- Tuesday - Saturday
- Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too!
Your working schedule will be fixed - this is long-term commitment, not a rotating shift

Here are some things you'll do on the job:

Answer user questions over chat & email
Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
Identify the systemic flaws that lead to user problems
Work with our engineering team to find and squash bugs
Communicate our users' needs to our partner banks and work with them to improve their products and processes
Write help articles and FAQs
Learn our internal tools and figure out how to improve them
Put in place processes to make your job more efficient
Help with other compliance and customer tasks
Create and sustain warm relationships with our users
Help build out the customer support and ops infrastructure at Mercury

You should:

Have 3+ years of experience in a Customer Experience / Customer Support role
Experience with Zendesk
Consistently exercise empathy
Exude competence
Always seek to answer the question behind the question
Understand how to translate convoluted banking or engineering terminology into clear, human user communication
Enjoy thinking about how to automate as much of your job as possible
Keep a clean, ordered Slack and inbox
Stay calm and collected while working on ten things at once
Feel confident talking with startup folks in person or over chat
Use creativity while working within difficult constraints
Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses)
And ideally, have a love for language

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

Ireland (any location): €40,300 - €48,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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Refine Your Search

customer account specialist jobs in dublin, d

Customer Support Specialist - EMEA

Customer Account Specialist, Customer Operations

Customer Account Specalist

Onboarding Specialist

Account Executive

Technical Account Manager

IT Support Engineer

CLO Deal Administrator

Application Specialist

Quote to Cash Specialist

Senior Paid Search Specialist

Global Support Contract Specialist

Accounts Payable Specialist

EMEA Account Executive

Customer Support Agent - English (CL13)

Team Administrator - Residential and Country Agency

Customer Success Coordinator

Credit & Collections Specialist

Cash Collections Specialist / Revenue Analyst

Senior Onboarding Specialist-Slack

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Our target new hire base salary ranges for this role are the following:

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