Description
Quality Analyst - Fraud focus/Fintech
Location: onsite in Cork, Ireland (fully onsite role)
Hours of operation: Monday to Friday 11.30 - 20.00 (subject to change)
Compensation: €38,500 gross p/a + performance bonus
Start date: 27th July 2026
As a Quality Analyst, you'll be the driving force behind our quality and performance standards. Your role will involve providing guidance and direction to team members in best practice methodology using client guidelines and risk assessment processes, supporting the operation through Quality audits, analysis and coaching. You will work with the Team Leads to ensure that support is given on an individual basis to meet agreed internal targets. Your key focus will be to assess and improve the Quality scores and processes across the operation. This will involve working closely with the management team and the client to best support performance management and team member development.
This will involve support and development of team members at all levels. You will be working closely with the Training and Quality teams to drive Operational improvement through innovation and creative thinking.
What we offer:
Stable job: permanent employment contract
Performance-based bonus
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen
What You'll Do:
Perform Quality audits & Accuracy reviews
Assist in helping team members with live case management and questions about quality, tools usage, risk assessment and accuracy of responses.
Responsible for coaching/feedback sessions for individual team members to develop their core skills and improve performance.
Create an open and honest feedback flow with Management regarding team members performance and recommendations.
Maintain all relevant performance records
Provide assistance, support and training materials, as required
Provide daily / weekly / monthly updates and reports.
Organising Quality workshops & training, where necessary
Collaborating with Team Lead and team members to identify training, performance & quality requirements
Proven QA/Quality Assurance experience (required)
Demonstrable experience detecting fraud in banking, fintech, or financial services
Knowledge of the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
Strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures
Exceptional organizational and time management abilities
Outstanding attention to detail with strong analytical and communication skills
Proven problem-solving ability and initiative-taking mindset
WHY JOIN US?
At TELUS Digital, we value quality, innovation, and our people. You'll work with a collaborative team, access ongoing professional development opportunities, and play a meaningful role in shaping our operational success.
Ready to make an impact? Apply now and let's talk about how you can grow with us.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
