This is the role that sits directly between our players and their money. Every deposit, every withdrawal, every account that looks slightly off it lands with you. Youll spend your day inside our payment and risk systems: clearing withdrawals quickly for genuine players, holding the ones that arent, spotting multi-accounting and bonus abuse before it costs us, and keeping deposits flowing across our payment providers.
Its a real-time, hands-on operations role on a small team. Youll be making live calls on live accounts, and your judgment directly affects both our exposure to fraud and how a real customer experiences us.
This role is shift-based within an operating window of 8:00am to midnight.
What Youll Do
Make withdrawal decisions approve, hold, or escalate pending withdrawals, balancing our 24-hour payout commitment against genuine risk signals.
Investigate flagged accounts dig into multi-accounting, bonus abuse, third-party payments, chargebacks, and AML red flags, and document what you found and what you did.
What Were Looking For
You can spot a pattern and act on it youve actually caught multi-accounting, bonus abuse, or fraudulent withdrawals, and you can walk us through how you did it and what happened next.
Youve used payment and fraud tooling hands-on PSPs, payment gateways, back-office systems, and fraud/transaction-monitoring tools.
You have opinions you can look at a withdrawal, an account, or a deposit pattern and say whats fine, whats not, and exactly why. Youre comfortable making the call and defending it.
