Find Client partner, mena Jobs

Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
1d
Client Advocacy Manager
Prometric —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
5d
Irish Client Service Associate
Fisher Investments Europe —Dublin, County Dublin
- Full-time
- Bachelor's degree
- In-person
- Annual leave
- Work from home
Account Manager - Remote
Stratosphere —Remote
- Full-time
- Remote
- Sales
Quick apply
Operations Specialist, Europe
allwhere —Dublin, County Dublin
- €40,000–€65,000 a year
- Full-time
- Customer service
- Bachelor's degree
- No degree
Quick apply
Client Partner II, Mid-Market UK/I
Pinterest —Dublin, County Dublin
- €63,451–€111,039 a year
- Sales
- Marketing
- Bachelor's degree
Senior Director - Customer Solutions (EMEA)
D-Wave Quantum Inc. —Remote
- Full-time
- Remote
- Sales
- Engineering
- Bachelor's degree
Quick apply
Client Success Manager
AmTrust International —Dublin, County Dublin
- Annual leave
Reception and Guest Services Manager
Portico Corporate Reception Management —Dublin, County Dublin
- €55,000 a month
- Full-time
- Guest services
- Annual leave
- Life insurance
Quick apply
Client Engagement & Operations Lead
Capgemini —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
EMEA Client Onboarder - Associate
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- English
- Project management
- Bachelor's degree
Account Manager (Pharma)
Foundever —Remote
- Remote
- English
- Project management
- Leadership
Client Engagement & Operations Lead
Sogeti —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Anti-Money Laundering (AML) Opportunities - Limerick - Hybrid working
Northern Trust Corp. —Limerick, County Limerick
- Hybrid work
- Research
- Communication skills
Sr Partner Manager
G-P —County Cavan
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
Quick apply
Sr. Client Partner, Mid-Market UK/I
Pinterest —Dublin, County Dublin
- €76,243–€133,426 a year
- Sales
- Marketing
- Bachelor's degree
Client Relationship Management - Senior Vice President
Apex Group —Dublin, County Dublin
- Full-time
Specialist, Client Service GFS
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Remote
- No degree
- Accounting
- Leadership
Specialist, Global Client Management
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business development
Migration Services Caseworker
Irish Red Cross —Dublin, County Dublin
- €44,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- IT
- Communication skills
Quick apply
4d

I want to receive the latest job alerts for client partner, mena

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client partner, mena jobs near

Guest Service Agent jobs in Dublin, County Dublin

Account Manager jobs in Remote

Client Services Associate jobs in Dublin, County Dublin

Case Worker jobs in Dublin, County Dublin

Operations Lead jobs in Dublin, County Dublin

Client Specialist jobs in Dublin, County Dublin

Operations Associate jobs in Dublin, County Dublin

Senior Vice President jobs in Dublin, County Dublin

Reservation Agent jobs in Dublin, County Dublin

Insurance Customer Service jobs in Dublin, County Dublin

Field Service Engineer jobs in County Galway

Insurance Claims Manager jobs in Dublin, County Dublin

Account Receivable jobs in Galway, County Galway

Account Manager jobs in County Wicklow

Account Manager jobs in Cork, County Cork

Account Manager jobs in Castlebar, County Mayo

Account Manager jobs in Dublin, County Dublin

Program Manager jobs in County Cork

Incident Manager jobs in Cork, County Cork

Hotel Manager jobs in Dublin, County Dublin

Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year
1 day ago

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

client partner, mena jobs

Incident Management Analyst

Client Advocacy Manager

Irish Client Service Associate

Account Manager - Remote

Operations Specialist, Europe

Client Partner II, Mid-Market UK/I

Senior Director - Customer Solutions (EMEA)

Client Success Manager

Reception and Guest Services Manager

Client Engagement & Operations Lead

EMEA Client Onboarder - Associate

Account Manager (Pharma)

Client Engagement & Operations Lead

Anti-Money Laundering (AML) Opportunities - Limerick - Hybrid working

Sr Partner Manager

Sr. Client Partner, Mid-Market UK/I

Client Relationship Management - Senior Vice President

Specialist, Client Service GFS

Specialist, Global Client Management

Migration Services Caseworker

I want to receive the latest job alerts for client partner, mena

Related Searches

Explore jobs in more locations

Company Overview

Job Overview

Responsibilities

Skills

Qualifications

Compensation

Our Commitment to Diversity & Inclusion

Jobseeker tools

Employer Tools

Browse

Stay Connected