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Front Office Agent
The Grace Westport Estate —Westport, County Mayo
- Full-time
- Hospitality
- Hotel
- Organisational skills
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Front Office Agent

The Grace Westport Estate
Westport, County Mayo

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Job details

Permanent | Full-time

Qualifications

Hospitality
Telephony
Calendar management
Organisational skills
Polish
Communication skills
Spring framework

Full job description

Now Hiring at The Grace

The Grace | Where Excellence meets Opportunity

Westport, County Mayo | Full-Time | Pre-Opening Opportunity

Join The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Ireland's Wild Atlantic Way, at the heart of the captivating Westport Estate.

Job Summary:

The Front Office Agent acts as a primary touchpoint for guests, driving a seamless arrival-to-departure experience that reflects the service culture of The Grace Westport Estate. This role manages day-to-day front desk operations, ensuring each interaction is delivered with warmth, accuracy, and professional polish. By coordinating closely with internal teams and maintaining an organised, guest-ready environment, the Front Office Agent supports operational continuity while elevating overall service delivery across the estate.

Key Responsibilities

Deliver a genuine, warm, and thoughtful welcome to all guests upon arrival, maintaining a polished and professional presence throughout their stay and at departure.
Manage check-in and check-out processes efficiently, ensuring accuracy, clarity, and adherence to established standards.
Anticipate guest needs proactively and take initiative to enhance satisfaction through personalised service.
Promote hotel services, upsell room categories where appropriate, and cross-sell wider estate facilities to elevate the guest experience.
Respond to guest inquiries with confidence, professionalism, and timely follow-through.
Maintain a well-organized, tidy, and guest-ready reception environment at all times.
Manage incoming phone calls, directing them to the appropriate departments or taking detailed messages as required.
Support management of incoming mail, internal dispatching, and courier coordination.
Oversee the intake and handling of daily deliveries relevant to the front desk and guest services.
Complete shift checklists and follow departmental SOPs to drive consistent service delivery.
Serve as a liaison between internal departments, ensuring timely exchange of information and clear communication to support smooth hotel operations.
Collaborate closely with the Nights Team and other guest-facing departments to maintain operational continuity.
Relay guest requests to relevant teams, ensuring follow-up and accountability.
Maintain active communication regarding room statuses, housekeeping updates, maintenance issues, and guest preferences.
Assist with general scheduling tasks, including calendar management and logistical coordination where required.
Contribute to reporting, documentation, and administrative duties in alignment with front office requirements.
Handle financial transactions related to reservations, deposits, or guest charges with accuracy and compliance.
Complete ad-hoc duties as assigned by management to support the broader operation.

This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.

Required Experience & Skills

Minimum 1 year of hospitality experience, ideally within Front Office or guest-facing roles.
Strong communication, interpersonal, and organizational skills.
High level of technological proficiency, including office software, email systems, telephony tools, and hotel PMS platforms.
Demonstrated ability to operate in a dynamic, guest-driven environment with a calm and solutions-oriented approach.
Commitment to service excellence, accuracy, and continuous compliance.
Eligibility to work in Ireland.

The Grace Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.

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