Find Network engineer Jobs in Remote

Technical Support Engineer
Zoom —Remote
- €47,800–€76,500 a year
- Full-time
- Remote
- No degree
- Communication skills
21h
Sr. Engineer II - Windows Sensor (Remote, EUR)
CrowdStrike —Remote
- Full-time
- Remote
- Windows
- C++
- Agile
Senior System Engineer
Social Discovery Group —Remote
- Full-time
- Remote
- English
- Scripting
- Python
Quick apply
Incident Management Analyst L1
Milestone Technologies, Inc. —Remote
- Weekend availability
- Remote
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- English
- Communication skills
3d
Solutions Support Engineer
Wiz —Remote
- Weekend availability
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- Azure
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- Master's degree
Staff Platform Engineer, Infrastructure - Core UK & Ireland
Fanatics Betting & Gaming —Remote
- €111,100–€151,200 a year
- Full-time
- Remote
- DevOps
- Java
- AWS
Quick apply
Senior Platform Engineer, Infrastructure - Core UK & IRE
Fanatics Betting & Gaming —Remote
- €96,000–€120,000 a year
- Full-time
- Remote
- DevOps
- Java
- AWS
Quick apply
Azure Cloud Security Engineer - 100% Remote
CENSUS SA —Remote
- Full-time
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- Azure
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- English
Quick apply
Software Engineer Cloud EOS Team (Poland/Romania/Hungary/Greece)
Arista Networks —Remote
- Full-time
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- Azure
- Engineering
- Master's degree
Quick apply
Principal Cloud Security Engineer
LastPass —Remote
- Remote
- English
- AWS
- Computer networking
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Field Engineer
Solenis —Remote
- Overtime
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- IT
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Senior Calypso Support Engineer (Relocation to Sweden)
EPAM Systems, Inc. —Remote
- Remote
- Oracle
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- Employee stock purchase plan
- Employee assistance program
5d
Staff Software Engineer, Platform Engineering
CommandLink —Remote
- Full-time
- Remote
- Azure
- Master's degree
- AWS
- Referral programme
Quick apply
Senior Software Engineer (Java)
Deciphex —Remote
- Full-time
- Remote
- Computer Science
- Java
- AWS
- Annual leave
Quick apply
9d
Senior Backend Developer (WAT Remote)
Awarri —Remote
- Full-time
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- Azure
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Staff Engineer-FBG-Trading
Fanatics Betting & Gaming —Remote
- Full-time
- Remote
- Azure
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- Communication skills
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Product Manager II
Trellix —Remote
- Remote
- Computer Science
- Engineering
- Master's degree
- Annual leave
Senior Murex MxTest Engineer
EPAM Systems, Inc. —Remote
- Remote
- Oracle
- SQL
- Employee assistance program
- Referral programme

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Technical Support Engineer
Zoom —Remote
Have a good understanding of network firewalls, switches, systems, and troubleshooting tools. We provide our customers with useful resources that will enable…
€47,800–€76,500 a year
21h

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Technical Support Engineer

Zoom -
Remote

Apply Now

Job details

Full-time
€47,800–€76,500 a year
21 hours ago

Qualifications

CCNA
Firewall
VoIP
Communication skills

Full job description

R19435

Remote, Ireland

Customer Services

Full time

What you can expect
As part of Zoom's Tier 2 Technical Support Team, based in Cork, Ireland, you will specifically support ourEnterprise customers. By developing and maintaining strategic partnerships, the Technical Support Engineer ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.

About the Team
The Technical Support Engineering team plays a crucial role in consistently delivering and improving an exemplary customer experience from Zoom. We build relationships, drive resolution on technical issues and act as dedicated technical support for customers.

We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

Responsibilities

Assigning to cases arriving in queue with vigor and manage multiple cases effectively.
Taking ownership and resolve cases in Tier 2 Support technology domains
Being accountable to deliver the best time to resolution in support of our customers
Contributing to organizational success by meeting individual goals and metrics
Communicating promptly and consistently with customers, prioritizing urgent requests
Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices
Being flexible and available for after-hours or on-call support when needed
Creating documentation and training materials for internal and external support.

What we're looking for

Possess a CCNA, Network+, or SSCA SIP credential or equivalent experience
Demonstrate Solid background in CCaaS/VoIP is essential.
Have a proven recent track record (5 - 7 Yrs) in a Technical Support role
Have the ability to manage a high volume of complex cases, calls, and chats in a fast-moving environment
Learn complex technical and platform knowledge quickly and use it effectively
Be customer-focused with natural and effective communication skills
Be highly assured and proactive in calling and collaborating with customer contacts.
Have a good understanding of network firewalls, switches, systems, and troubleshooting tools

Salary Range or On Target Earnings:

Minimum:

€47,800.00

Maximum:

€76,500.00

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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Refine Your Search

network engineer jobs in remote

Technical Support Engineer

Sr. Engineer II - Windows Sensor (Remote, EUR)

Senior System Engineer

Incident Management Analyst L1

Solutions Support Engineer

Staff Platform Engineer, Infrastructure - Core UK & Ireland

Senior Platform Engineer, Infrastructure - Core UK & IRE

Azure Cloud Security Engineer - 100% Remote

Software Engineer Cloud EOS Team (Poland/Romania/Hungary/Greece)

Principal Cloud Security Engineer

Field Engineer

Senior Calypso Support Engineer (Relocation to Sweden)

Staff Software Engineer, Platform Engineering

Senior Software Engineer (Java)

Senior Backend Developer (WAT Remote)

Staff Engineer-FBG-Trading

Product Manager II

Senior Murex MxTest Engineer

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