Find Customer fulfilment team Jobs in Navan, Mh

Customer Service/Administration
Nuts in Bulk —Navan, County Meath
- From €14.15 an hour
- Full-time
- Customer service
- English
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Operations Administration Executive
Collinson —Kells, County Meath
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance program
3d
Logistics & Service Coordinator – Meath
Marsh Mackey —Navan, County Meath
- Full-time
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Online Channel Lead
Boyne Valley Group —Drogheda, County Louth
- Customer service
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Sales Specialist - (Structural)
U Value Insulation —Dunshaughlin, County Meath
- ERP systems
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- Project management
- Annual leave
- Employee assistance program
Quick apply
Operations Manager
Primeline Group —Ashbourne, County Meath
- Weekend availability
- ERP systems
- Continuous improvement
- Warehouse experience
Quick apply
1d

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Customer Service/Administration

Nuts in Bulk
Navan, County Meath

Quick apply

Job details

Permanent | Full-time
From €14.15 an hour
9 days ago

Benefits

Annual leave
Employee discount
On-site parking

Qualifications

Sales support
Customer service
English
E-commerce
Organisational skills

Full job description

About Nuts in Bulk

Nuts in Bulk is a growing bulk wholefoods e-commerce business supplying nuts, dried fruit, seeds, grains and health foods and other food ingredients to customers across Ireland, the UK and the wider EU. We operate online storefronts covering both retail (direct-to-consumer) and wholesale (business) customers, and we run our own warehousing, packing and fulfilment operation.

We are a small, hands-on team. Everyone here has real ownership of their area, and the work you do is visible in the customer experience every single day.

The Role

We are looking for a Customer Service & Order Administrator to be the first point of contact for our customers and to keep our daily order operation running smoothly. Roughly half of your time will be spent looking after customers on the phone and by email, and the other half on the administrative work.

It is a varied, fast-moving role that suits someone who is organised, calm under pressure, and genuinely enjoys helping people.

Key Responsibilities

Customer Service

Answer all inbound customer calls promptly and professionally, resolving queries at first contact wherever possible.
Manage the shared customer service inbox jointly with the Sales & Customer Service Lead, responding to email enquiries within agreed response times.
Handle enquiries relating to products, stock availability, pricing, delivery times, order status and account setup.
Track shipments with our courier partners and proactively update customers on delays, exceptions or failed deliveries.
Process and follow through on returns, replacements, refunds and damage claims in line with company policy.
Support wholesale and business customers with quotations, repeat orders and account queries.
Record customer interactions accurately so that any colleague can pick up a case without the customer having to repeat themselves.

Order Management & Administration

Process incoming orders across our online storefronts, checking each order for accuracy before release.
Print and prepare shipping labels and delivery documentation for Irish and EU consignments.
Generate and issue invoices and proforma invoices to customers.
Prepare and print daily production and picking lists for the warehouse and packing teams.
Book collections and consignments with courier partners and maintain accurate despatch records.
Flag stock shortages, mis-picks and order discrepancies to the relevant team so they can be corrected before despatch.
Provide general office and administrative support, including filing, documentation and simple reporting as required.

Escalation and Support

You will not be left to deal with difficult situations alone. Day-to-day enquiries are yours to own and resolve. Anything more complex such as a disputed order, an unusual request, a commercial decision or a complaint you cannot settle within policy is escalated to the Sales & Customer Service Lead. From there, matters requiring a management decision go to the General Manager, and where necessary to the Directors for consultation. The path is clear and you will always know who to go to.

What We Are Looking For

Essential

At least 1–2 years' experience in a customer service, order processing, sales support or office administration role.
Excellent spoken and written English, and confidence handling calls with customers.
Strong attention to detail — orders, invoices and labels have to be right first time.
Good computer literacy: email, Microsoft Office or Google Workspace, and the ability to pick up order management and courier systems quickly.
Strong organisational skills and the ability to prioritise between calls, emails and despatch deadlines.
A calm, professional and solution-focused approach when dealing with customer issues..

Desirable

Experience in e-commerce, retail, FMCG, food or logistics.
Awareness of food safety principles and HACCP, or a willingness to complete food safety training with us.
Experience using courier portals such as DPD, FedEx or An Post.

What We Offer

20 days annual leave plus public holidays
Staff discount on our full product range
On-site parking
Full training on our systems, products and processes

Job Types: Full-time, Permanent

Pay: From €14.15 per hour

Benefits:

Employee discount
On-site parking

Ability to commute/relocate:

Navan, County Meath: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

customer fulfilment team jobs in navan, mh

Customer Service/Administration

Operations Administration Executive

Logistics & Service Coordinator – Meath

Online Channel Lead

Sales Specialist - (Structural)

Operations Manager

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