Job Responsibilities:
At Castle Leslie, we believe that the first impression is the one that lasts a lifetime, and as a receptionist, you are the heart and soul of our historic estate. Your role goes far beyond answering phones and greeting guests; it's about creating an enchanting experience that mirrors the beauty and charm of our surroundings. With every smile, every word of welcome, and every attentive gesture, you set the tone for an unforgettable visit.
About The Role
Requirements –
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Follow all company policies and procedure; ensure uniform and personal appearances are clean and professional.
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Welcome and acknowledge all guests according to the company standards; anticipate and address guests’ service needs.
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Handle any guest issues with professionalism and confidence;
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Develop and maintain positive working relationships with the Reception team and support the team to reach common goals.
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General computer knowledge
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Pleasant demeanour when interacting with hotel guests
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Good communication skills
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Organisational skills
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Ability to multitask
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Willingness to learn hotel computer system/software
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Problem-solving skills
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Customer service skills
Job responsibilities:
At Castle Leslie, we believe that the first impression is the one that lasts a lifetime, and as a receptionist, you are the heart and soul of our historic estate. Your role goes far beyond answering phones and greeting guests; it's about creating an enchanting experience that mirrors the beauty and charm of our surroundings. With every smile, every word of welcome, and every attentive gesture, you set the tone for an unforgettable visit.
Your responsibilities will include managing guest inquiries with grace and efficiency, coordinating reservations, and providing essential information about the castle's rich history and stunning amenities. Each interaction offers an opportunity to showcase the warm hospitality that Castle Leslie is renowned for. Your organisational skills will ensure that our operations run smoothly, keeping everything from check-ins to special requests running like clockwork.
As part of our dedicated team, you will play a crucial role in shaping our guests' experiences, making you an integral part of the magic that happens here daily. You will not only represent the castle’s brand but also embody its legacy, weaving the timeless stories of our estate into every conversation. Join us at Castle Leslie, where your passion for service will help create lasting memories for all who pass through our grand doors.
Diversity & Inclusion:
Castle Leslie Estate champions equality and diversity, valuing the unique background, skills, and experience each team member brings. We actively foster an inclusive environment that reflects our diverse guests and markets. Should you require any individual needs or accommodations, please contact us confidentially at [email protected] or discuss during your interview.
Benefits:
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Company events
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Employee discount
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Food allowance
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On-site parking
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Wellness program
Required Criteria
Desired Criteria
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customer service
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Hotel Computer systems
Skills Needed
Reception skills, Communication
About The Company
Nestled on 1,000 acres of undulating Irish countryside, dotted with ancient woodlands and glittering lakes, Castle Leslie Estate is one of the last great Irish estates still in the hands of its founding family. The Leslie Family arrived in Ireland in the 16th Century and bought the Estate at that time. Today, this Irish estate is led by the current custodian, Sammy Leslie. Her overwhelming desire is to protect the Estate for future generations.
Company Culture
Castle Leslie Estate has been officially recognised as one of the Best Workplaces in Ireland™ and a Great Place to Work® for the last three years. It boils down to trust. Great Place to Work helps organisations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Their unparalleled benchmark data is used to recognise Great Place to Work-Certified™ companies and the Best Workplaces™. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work.
One of Castle Leslie Estate’s finest assets is its employees, and we are always looking for very friendly, highly skilled and professional staff to join our existing team. A flexible attitude, excellent inter-personal and customer service skills are key requirements. We provide a competitive salary, an excellent working environment and unique benefits for the right candidates.
Company Benefits
Vacation, Paid time off, Employee development programs, Employee discounts, Gym membership or wellness programs, A diversity program, Free parking, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Staff celebration events, Company employee App
Salary
Starting from €14.25 per hour
