Main Purpose of the Role: To warmly greet residents, families, and visitors; answer calls and queries and direct them to the appropriate department; maintain an organized and inviting reception area; and assist the senior management team with administrative tasks in relation to finance admin, compliance admin, and HR admin.
Relationships: The candidate will be expected to establish and maintain good working relationships with colleagues, residents, families, and multidisciplinary teams. Previous experience with customer service is essential.
Reports Directly To: Administration Supervisor
Duration: Monday to Friday
Roles & Responsibilities
Reception & Front of House
- Welcome all visitors to the nursing home.
- Actively liaise with residents and their families, serving as a warm, professional, and supportive point of contact for day-to-day queries.
- Handle sensitive information in a strictly confidential manner.
Financial Administration & Support
- Manage the sign-off process for supplier invoices to ensure accuracy and timely approvals.
- Responsible for uploading supplier invoices to the internal software package.
- Provide active support to the Administration Supervisor for ancillary billing processes.
- Responsible for safely taking customer payments at reception and issuing receipts.
- Manage aged debt in conjunction with the Administration Supervisor, following up on outstanding accounts professionally and empathetically.
Care Admissions & Compliance Admin
- Support families with the review and sign-off of the Contract of Care prior to admission, ensuring they are guided through the initial paperwork smoothly.
- Own the management of the resident directory, ensuring all data is accurate, up to date, and compliant.
- Carry out general admin duties in a timely and professional manner.
- Maintain computer, scanning, and e-document filing systems.
- Ensure that all relevant operational, staff, and resident records are kept fully up to date.
- Assist the Managing Director, Director of Nursing, and Assistant Director of Nursing with maintaining information for either internal or external parties in relation to residents, staff, and financial processes.
Candidate Requirements
Essential:
- Effective communication skills with a compassionate and professional phone/in-person manner.
- Meticulous approach, with excellent attention to detail.
- Strong IT Skills, including Microsoft Office packages (Word, Excel, PowerPoint) and experience using cloud-based accounting software packages.
- Ability to adapt, use own initiative, and learn new software systems quickly.
- Good basic knowledge of the principles of filing and maintaining data sets and supporting internal processes (e.g., resident registers, supplier invoices, 3rd party service providers such as taxis, hairdressers, or chiropodists).
- Strong organisational skills with the proven ability to multi-task in a busy environment.
- Positive, proactive, and solutions-oriented mindset.
Desirable:
- Previous experience working in a dynamic environment alongside senior management to achieve customer service and operational results.
- Prior experience handling basic accounts, invoice logging, or credit control support.
- Prior experience of professional written communication on behalf of previous employers
Pay: €30,000.00-€38,000.00 per year
Experience:
- administrative & front desk: 3 years (preferred)
Location:
- Cavan, County Cavan (preferred)
Work Location: In person
