Find Supervisor (f/m/d) Jobs in Ireland

Customer Service Team Leader
Yomali Labs Limited —Remote
- Full-time
- Remote
- Customer service
- Leadership
11h
Production Supervisor (m,f,d)
Phillips Medisize —Sligo, County Sligo
- Monday to Friday
- Microsoft Office
- Manufacturing
12d
Supervisor
Sports Direct —Navan, County Meath
- €37,500 a year
- Full-time
- Supervising experience
- Leadership
- Annual leave
Quick apply
Assistant Store Manager
Sports Direct —Castlebar, County Mayo
- €40,000 a year
- Full-time
- Management
- Leadership
- Annual leave
Quick apply
Assistant Store Manager - Vodafone Navan
Vodafone —Navan, County Meath
- €30,000–€40,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Wellness program
- Employee assistance program
Quick apply
Retail Team Leader
Discount Retailers —Roscommon, County Roscommon
- Part-time
- Management
- Customer service
- Supervising experience
- Store discount
- Flexitime
Quick apply
14h
Payroll Supervisor (f/m/d)
TE Connectivity —Galway, County Galway
- Oracle
- Customer service
- Microsoft Office
- Wellness program
- Employee stock purchase plan
Store Manager / Retail Team Leader
Aim Group —Midleton, County Cork
- Part-time
- Microsoft Excel
- Management
- Sales
- Store discount
- Flexitime
Quick apply
11h
Lead Supervisor
Coach —Kildare, County Kildare
- €31,590–€34,000 a year
- Full-time
- Sales
- Employee discount
QC Team Leader
Takeda Pharmaceutical —Wicklow, County Wicklow
- €57,800–€79,420 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
Team Leader
BWG Foods —Cavan, County Cavan
- Full-time
- Communication skills
- Negotiation
Quick apply
Assistant Stores Manager
Progressive Genetics —Enfield, County Meath
- €30,000.00–€60,445.94 a year
- Full-time
- Microsoft Excel
- Heavy lifting
- Microsoft Office
Quick apply
7d
Retail Assistant Manager
Meadows & Byrne —Carrigtwohill, County Cork
- Weekend availability
- Management
- Customer service
- English
- Employee discount
Quick apply
4d
Assistant Store Manager - Kildare
Hugo Boss —Kildare, County Kildare
- Management
- No degree
- Communication skills
13d
Sales Supervisor
REMUS UOMO —Dublin, County Dublin
- €30,680 a year
- Full-time
- No degree
- Retail management
- Store discount
- Employee discount
Quick apply
13d
Community Employment (CE) Scheme Supervisor
Maynooth Community Employment Project —Maynooth, County Kildare
- €743–€999 a week
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
Quick apply
4d
Team Leader
TK Maxx —County Kerry
- Full-time
Supervisor - Cleaning Operative
BidvestNoonan —Tralee, County Kerry
- €17.20 an hour
- Full-time
- Supervising experience
- Annual leave
Quick apply
Housekeeping Supervisor (m/f/d)
RUBY GMBH —Dublin, County Dublin
- Full-time
- English
- No degree
Assistant Retail Manager
Aramark —County Cork
- Hospitality
- Management
- Customer service
6d

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Customer Service Team Leader

Yomali Labs Limited
Remote

Apply Now

Job details

Full-time
11 hours ago

Qualifications

Customer service
Telecommunication
Leadership

Full job description

BuyGoods Customer Service Team Leader (Remote – Philippines)

Why This Role Exists

BuyGoods is growing, and we're evolving the way our Customer Support organization operates. As part of this transition, we're creating a dedicated Customer Service Team Leader role to provide focused leadership for our Customer Service team while separating responsibilities from other operational functions. The role was created due to organizational restructuring. Previously, one Team Lead was handling both the Fulfillment House and Customer Service Agents. The business now requires a dedicated Team Leader focused solely on managing Customer Service Agents to improve operational efficiency and leadership coverage.

What You'll Own

Lead, coach, and develop a team of Customer Service Representatives.
Conduct regular coaching sessions, performance reviews, and development planning.
Manage customer escalations and ensure timely issue resolution.
Partner with Subject Matter Experts to improve processes and knowledge sharing.
Identify workflow improvements to increase operational efficiency.
Support onboarding and development of new team members through shadowing and live ticket coaching.
Foster a positive, accountable, and high-performing team culture.

What Success Looks Like

First 30 Days

Complete onboarding and gain a strong understanding of BuyGoods' products, processes, and customer support workflows.
Build relationships with your team and key stakeholders.
Begin coaching agents and participating in daily operations.

First 90 Days

Successfully manage a team of at least 10 Customer Service Representatives.
Improve team productivity and service quality through regular coaching.
Effectively manage escalations and maintain service level expectations.

Within 12 Months

Build a consistently high-performing customer support team.
Drive measurable improvements in operational KPIs and customer experience.
Support business growth by developing future team leaders and strengthening team capability.

What We're Looking For

Required Qualifications

Minimum of 2 years' experience as a Customer Service Team Leader.
Experience leading 10 or more direct reports.
Strong background in customer service operations.
Proven coaching and performance management experience.
Excellent communication, leadership, and problem-solving skills.
Experience handling customer escalations and performance metrics.

Preferred Qualifications

Telecommunications customer service experience.
Amazon or high-volume customer support experience.
Experience managing email support or ticket-based support teams.
Knowledge of sales environments is beneficial but not required. BuyGoods does not process direct sales.

Who Thrives Here

You'll succeed in this role if you:

Enjoy coaching and developing people.
Take ownership and make sound decisions independently.
Stay calm under pressure and manage competing priorities effectively.
Thrive in a fast-paced, constantly evolving environment.
Lead with accountability while building trust within your team.
Continuously look for ways to improve processes and customer experience.

Why People Stay & Love Working Here

Fully remote work environment.
Opportunity to make a direct impact on a growing global business.
High level of ownership and autonomy.
Collaborative leadership team that values new ideas.
Clear opportunities to grow your leadership career.
Performance-driven culture that recognizes results.

What's In It For You

Competitive compensation.
Monthly KPI performance incentives.
Additional employee perks and recognition programs.
Career growth opportunities within a rapidly expanding organization.
Remote-first work environment.
Ongoing leadership development and coaching opportunities.

Interview Process

Recruiter Screening

Hiring Manager Interview

About BuyGoods

BuyGoods is part of the Yomali Group, a fast-growing global eCommerce technology organization supporting digital commerce businesses around the world. Our Customer Support team plays a vital role in delivering exceptional customer experiences while partnering closely with operations to continuously improve service quality.

At BuyGoods, you'll join a collaborative, remote-first culture where you'll have the opportunity to lead talented people, influence operational excellence, and grow alongside a business that's scaling globally.

Apply Now

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BuyGoods Customer Service Team Leader (Remote – Philippines)

Why This Role Exists

What You'll Own

What Success Looks Like

First 30 Days

First 90 Days

Within 12 Months

What We're Looking For

Required Qualifications

Preferred Qualifications

Who Thrives Here

You'll succeed in this role if you:

Why People Stay & Love Working Here

What's In It For You

Interview Process

About BuyGoods

At BuyGoods, you'll join a collaborative, remote-first culture where you'll have the opportunity to lead talented people, influence operational excellence, and grow alongside a business that's scaling globally.