Support the Retail Manager in the daily operation and supervision of retail outlets across the hospital campus.
Lead, motivate and develop retail teams to deliver exceptional customer service and achieve operational objectives.
Ensure high standards of presentation, cleanliness and customer experience are maintained at all times.
Respond professionally and effectively to customer feedback, complaints and service issues.
Provide coaching, mentoring and performance feedback to team members.
Complete daily and weekly cash handling, reconciliations and administrative duties in line with Aramark financial procedures.
Oversee stock control processes, conduct monthly stock takes and maintain stock levels within agreed targets.
Order stock, supplies and equipment in conjunction with the Campus Purchasing Manager.
Monitor costs, minimise waste and identify opportunities to improve operational efficiencies.
Assist with recruitment, onboarding, retention and employee development initiatives.
Participate in performance management processes, including reviews, coaching and disciplinary procedures where required.
Build strong relationships with customers, hospital stakeholders and colleagues across the business.
Maintain compliance with company policies, health and safety legislation and ISO standards.
Stay informed of retail trends, customer preferences and product development opportunities.
Assume responsibility for retail operations during periods of absence of the Retail Manager.
