Find Helpdesk engineer Jobs in Ireland

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
IT Helpdesk Engineer
PFH Technology Group —Tipperary, County Tipperary
- Full-time
- IT
Quick apply
14d
ICT Engineer
Life Sciences Ireland and UK —Kildare, County Kildare
- Full-time
- Customer service
- No degree
- In-person
Quick apply
2d
IT Helpdesk Support Engineer
Ergo —Dublin, County Dublin
- English
- Windows
- IT
Junior Sys Admin — Mission-Critical Infrastructure (Dublin)
Multisys Limited —DUBLIN 3, County Dublin
- From €30,000 a year
- Full-time
- English
- Windows
- Master's degree
Quick apply
7d
Project & Scheduling Co-ordinator
PETRO SYSTEMS MANAGEMENT LTD —Macroom, County Cork
- €40,000–€55,000 a year
- Full-time
- Microsoft Excel
- English
- Administrative experience
- Employee assistance program
- Sick pay
Quick apply
1d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Technical Support Engineer
Intellect —Enniscorthy, County Wexford
- €30,000–€35,000 a year
- Full-time
- Azure
- Windows
- SQL
- Employee assistance program
Quick apply
3d
IT Engineer
Hybrid Technology Partners —Limerick, County Limerick
- Full-time
- Azure
- Customer service
- English
- Fuel card
Senior Technical Support Engineer (L3)
FOODHUB —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Hybrid work
- Hospitality
- Azure
- Windows
- Annual leave
Quick apply
1d
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
Lab Desktop Support Engineer
Cognizant —Cork, County Cork
- Full-time
- Hybrid work
- Windows
- IT
- Manufacturing
Customer Service Administrator (6-month FTC)
Quadient —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee assistance program
Quick apply
IT Desktop Support Engineer – Sligo, Ireland (Backfill / On
Axiom Technologies —Sligo, County Sligo
- Part-time
- Computer Science
- Software troubleshooting
- Windows
Office Administrator/Customer Service Assistant
LCM Environmental Services Ltd —Macroom, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Employee assistance program
- Employee discount
Quick apply
Engineering Manager, AI Models Infrastructure
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Senior Network Engineer
Diacom Computer and Telephony Limited —Park West, County Dublin
- €45,000–€70,000 a year
- Overtime
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
Electrical Technician
Apleona Ireland —Carrigtwohill, County Cork
- €25–€28 an hour
- Overtime
- Customer service
- Administrative experience
- In-person
Quick apply
L3 IT Engineer with Microsoft POTY
Ergo —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
Network Lead
PM Group —Dublin, County Dublin
- On call
- Computer Science
- Analysis skills
- Bachelor's degree

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IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

helpdesk engineer jobs in ireland

IT Support Engineer - Helpdesk

IT Helpdesk Engineer

ICT Engineer

IT Helpdesk Support Engineer

Junior Sys Admin — Mission-Critical Infrastructure (Dublin)

Project & Scheduling Co-ordinator

Technical Support Engineer

Technical Support Engineer

IT Engineer

Senior Technical Support Engineer (L3)

IT Systems Engineer

Lab Desktop Support Engineer

Customer Service Administrator (6-month FTC)

IT Desktop Support Engineer – Sligo, Ireland (Backfill / On

Office Administrator/Customer Service Assistant

Engineering Manager, AI Models Infrastructure

Senior Network Engineer

Electrical Technician

L3 IT Engineer with Microsoft POTY

Network Lead

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