Find customer support representative Jobs in ireland

Member Service Representative
North West Credit Union —Sligo, County Sligo
- €29,000–€40,000 a year
- Employee assistance program
- Sick pay
Quick apply
Customer Service Representative
Tata Consultancy Services —Letterkenny, County Donegal
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Leaving certificate
Customer Service Representative
Fidelity International —Dublin, County Dublin
- €32,100 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Gym membership
Customer Services Representative
Thinglabs Ltd —Castlepollard, County Westmeath
- €32,000 a year
- Full-time
- Customer service
- Engineering
- English
Quick apply
13d
Sales Representative – Dublin
DropChef —Dublin, County Dublin
- €460–€650 a week
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
Customer Care Representative
Tesco Ireland —Waterford, County Waterford
- €14.68–€15.45 an hour
- Full-time
- Customer service
- Communication skills
- Annual leave
8d
Customer Service Specialist
Hosting Power —DUBLIN 2, County Dublin
- €30,000–€35,000 a year
- Full-time
- Customer service
- English
- No degree
Quick apply
6d
Customer Service Representative
Snap Ireland —Galway, County Galway
- €30,000–€35,000 a year
- Full-time
- Social media management
- Customer service
- English
Quick apply
Freelance In-Person Event Specialist - Dublin, Ireland
Visit.org —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- In-person
Quick apply
Sales Representative
Capital Transport and Shipping Ltd —Roscrea, County Tipperary
- €30,000–€60,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
Sales Representative
MyCabin.ie —Cobh, County Cork
- €32,000 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Quick apply
Customer Service Representative
Unilin —Navan, County Meath
- Administrative experience
- Communication skills
Appointment Coordinator
Activ8 Energies —Carrickmacross, County Monaghan
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Gym membership
Quick apply
5d
Insurance Agent / Customer Service – General Insurance
Gallivan Murphy Insurance Brokers —Kanturk, County Cork
- €28,000–€30,000 a year
- Full-time
- Sales
- Customer service
- English
- Wellness program
- Annual leave
Quick apply
8d
Administrator - Customer Support/Operations - Dundalk
Irish Life Financial Services Limited —Dundalk, County Louth
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance program
Event Sales/Sales Representative Cavan
Integral Communications —Cavan, County Cavan
- From €14.50 an hour
- Full-time
- Sales
- Customer service
- English
- Wellness program
- Annual leave
Quick apply
14d
Telesales Representative
Covetrus —Limerick, County Limerick
- Full-time
- Customer service
- No degree
- Communication skills
Customer Care Representatives
FBD Insurance (Mullingar) —Mullingar, County Westmeath
- Full-time
- No experience needed
- English
- Leaving certificate
- Free parking
- Annual leave
Business Development Representative
Enterpryze MB Ltd —DUBLIN 18, County Dublin
- €35,000–€40,000 a year
- Full-time
- Hybrid work
Quick apply
Passenger Service Agent
Sky Handling Partner —Dublin, County Dublin
- €14.79–€14.94 an hour
- Part-time
- Customer service
- English
- Supervising experience
- Employee assistance program
- Sick pay
Quick apply

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Member Service Representative

North West Credit Union
Sligo, County Sligo

Quick apply

Job details

Fixed term
€29,000–€40,000 a year

Benefits

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Full job description

The Member Services Representative (MSR) reports to the Senior Counter Official. The MSR is responsible for carrying out a range of member-facing and back-office support activities, including loans and other specific tasks outlined below. The role delivers a best-in-class standard of member service in both frontline and back-office functions, processing day-to-day financial transactions, handling queries, loans as well as providing information and support to credit union members over the counter, by phone, email and online.

The Member Services Representative (MSR) acts as the primary point of contact for both existing and prospective members. The role focuses on delivering comprehensive support across all financial transactions, ensuring a high standard of service that is both timely and efficient. Additionally, the MSR actively promotes products and services that align with members' needs and contribute to their financial well-being.

This operational role requires the MSR to maintain a professional manner and work effectively to ensure member satisfaction, retention and repeat business.

Key Responsibilities:

· Accurately and diligently handle cash, reconcile balances, and account for any discrepancies.

· Manage member queries, inform members of the requirements to open new accounts, ensuring AML documentation is complete and accurate prior to submission and inform members of the full range of products and services available

· Set up members with online access ensuring all paperwork is complete and the correct ID’s are obtained.

· Carry out designated start-of-day and end-of-day procedures in line with established policies.

· Process automatic member payments, including EFTs, and foreign exchange transactions.

· Efficiently manage member lending applications and queries, ensuring all loan-related matters are properly addressed and completed.

· Comply with all credit union policies and procedures, including Anti-Money Laundering and Fraudulent Transaction Reporting.

· Handle and, where possible, resolve member complaints in a professional and empathetic manner.

· Complete assigned administrative duties, including filing and maintaining stationery and marketing materials.

· Protect member data in accordance with GDPR guidelines and standards. Collaborate with your line manager to ensure compliance with legal and regulatory requirements.

· Deliver an excellent member experience by providing efficient in-person service while adhering to service level standards and compliance requirements.

· Provide exemplary customer service by resolving member queries effectively, minimising the need for escalation to other departments.

· Promptly assist members with payments, including arrears and other credit control issues.

· Stay informed about promotional initiatives and new products and services introduced by the credit union.

· Actively participate in ongoing training and development to maintain high service standards.

· Promote a culture aligned with the credit union’s values, encouraging exceptional performance and member service.

· Contribute to process improvement and service enhancements by making informed recommendations.

· Carry out all relevant administrative and operational instructions as required.

· Aim for first-contact resolution every time, where not possible, ensure seamless handover to the appropriate department or individual.

· Provide ongoing education and information to members regarding real-time policies and procedures.

· Support a high-performance culture focused on meeting member needs.

· Promote credit union products and services, highlighting the benefits of membership to prospective members.

· Communicate effectively and sensitively with members, in line with GDPR guidelines.

· Maintain accurate and concise records in accordance with data protection policies.

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Competencies Required:

· Previous financial service experience in a similar role, cashier or call centre experience would be desirable.

· Ability to work on own initiative and as part of a team.

Qualifications

· QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank

· Successful candidates will be expected to meet the Central Bank Fitness & Probity standards

Shortlisting may apply and candidates will be short-listed based on information provided

Job Type: Fixed term
Contract length: 12 months

Pay: €29,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer support representative jobs in ireland

Member Service Representative

Customer Service Representative

Customer Service Representative

Customer Services Representative

Sales Representative – Dublin

Customer Care Representative

Customer Service Specialist

Customer Service Representative

Freelance In-Person Event Specialist - Dublin, Ireland

Sales Representative

Sales Representative

Customer Service Representative

Appointment Coordinator

Insurance Agent / Customer Service – General Insurance

Administrator - Customer Support/Operations - Dundalk

Event Sales/Sales Representative Cavan

Telesales Representative

Customer Care Representatives

Business Development Representative

Passenger Service Agent

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