About Hosting Power
Hosting Power is a modern accommodation management company with a young, energetic, and international team based in the heart of Dublin. We support both hosts and guests throughout the full booking journey, focusing on clear communication, proactive problem-solving, and delivering a smooth, welcoming experience.
Our office is based in Dublin 2 and offers a vibrant co-working environment with free coffee and tea, regular social events, and a strong sense of community that our team genuinely values.
The Opportunity
We are currently looking for an experienced and motivated Customer Service Representative to join our Host Team from our superb office located in Dublin 2.
This is a dynamic role combining customer support and account engagement, ideal for someone who enjoys helping people, solving problems, and building positive relationships.
Key Responsibilities
- Reply promptly and professionally to customer service queries from our hosts via email and phone
- Contact inactive host accounts (minimum 30 calls per day) to understand why they are no longer active and see how we can help them re-engages
- Maintain strong relationships with hosts and provide an excellent customer experience
- Assist hosts with account updates, listings, bookings, and general platform support
- Escalate complex issues when necessary and follow up to ensure resolution
- Keep accurate records of interactions and account activity
- Work closely with other departments to improve customer satisfaction and host engagement
- Perform general administrative and customer support tasks as required
Candidate Profile
- Previous experience in customer service, account management, or a similar role
- Excellent communication skills in English, both written and verbal
- Friendly, professional, and confident on the phone
- Strong problem-solving skills and attention to detail
- Comfortable making outbound calls (these are not cold calls)
- Good organisational and multitasking abilities
- Ability to work independently and as part of a team
What We Offer
- A vibrant office with free barista, social events, and a collaborative atmosphere
- Structured onboarding and support from an experienced team
- Opportunities to grow across different teams and areas of the business
Job Types: Full-time, Permanent
Pay: €30,000.00-€35,000.00 per year
Experience:
- Customer service: 1 year (required)
Language:
- English fluently (required)
Work authorisation:
Work Location: In person
