Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
The Associate Systems Administrator is an entry-level position within the IT Systems team based in our Dublin office. This role serves as a critical bridge between our IT Service Desk and Global Systems functions, primarily focusing on supporting our EU and UK-based employees.
You will work closely with the IT Service Desk team to resolve technical escalations while aligning with US-based systems engineers to maintain global applications, security policies, patching standards, and network infrastructure across our European locations. This role requires a blend of operational support, technical curiosity, and a commitment to maintaining a secure, highly available environment. On Call work may be required with this roll as needed by the business.
In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The Associate Systems Administrator must be able to perform these duties safely and efficiently as part of their responsibilities.
What you'll do
System Administration & Support
- Perform daily monitoring, management, and troubleshooting for core corporate enterprise software platforms.
- Assist with the configuration, deployment, and maintenance of identity platforms and collaboration tools.
- Follow established change management procedures for system updates and modifications.
- Maintain accurate system documentation, including runbooks and knowledge base articles for the Service Desk.
Workspace & Endpoint Management
- Support the administration of Mobile Device Management (MDM) solutions such as Jamf and Microsoft Intune.
- Assist in managing end-user devices, including software deployments, VDI deployment and desktop configurations.
- Help implement and enforce security measures like software patches and OS updates.
Networking & Infrastructure
- Provide first-level support for network escalations, including Wi-Fi, VPN, and firewall issues.
- Assist with basic network troubleshooting and performance monitoring for EU office environments.
- Support the setup and maintenance of local network hardware under senior guidance.
Identity & Security Compliance
- Manage user lifecycles within identity platforms (e.g., Okta) to ensure appropriate access controls.
- Contribute to incident response efforts by participating in a regional on-call rotation.
- Review incoming IT requests to ensure alignment with company Information Security and governance policies.
What you'll bring
Required Skills & Experience
- Foundational experience with Identity and Access Management (IAM) platforms such as Okta or OneLogin.
- Proficiency working within enterprise ticketing systems (e.g., ServiceNow, Atlassian/Jira).
- Experience with enterprise collaboration tools including Google Workspace, Microsoft O365, and Slack.
- Exposure to MDM tools such as Microsoft Intune or Jamf.
- Basic understanding of enterprise networking principles and troubleshooting techniques.Demonstrated ability to document technical processes and follow standard operating procedures.
Preferred Qualifications
- Experience with Audiovisual (AV) setup and troubleshooting for conference rooms.
- Basic administration experience with enterprise cloud-based telephony systems (e.g., Dialpad).
- A background in Systems Administration (min 2 years experience) and some experience with IT support or service desk operations.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across time zones.
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
