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Practice Manager / Senior Medical Secretary
Glanmire Family Practice —Glanmire, County Cork
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Practice Manager / Senior Medical Secretary
Glanmire Family Practice —Glanmire, County Cork
Patient Flow: Assist at reception during peak times, manage complex patient queries, and resolve complaints. Advanced IT troubleshooting skills and experience…
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Practice Manager / Senior Medical Secretary

Glanmire Family Practice
Glanmire, County Cork

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Job details

Permanent | Part-time | Full-time | Temporary

Benefits

On-site parking

Qualifications

Contracts
IT
Business
Bookkeeping
Leadership
Communication skills

Full job description

Job Title: Practice Manager / Senior Medical Secretary

Location: Glanmire, Co. Cork

Reporting To: General Practitioners / Practice Partners

Employment Type: Full-Time (Permanent)

Job Purpose

To oversee the daily operational, financial, and administrative running of the GP practice while providing hands-on secretarial support. This hybrid role bridges frontline patient management with executive operational leadership, ensuring clinic profitability, regulatory compliance, and a high standard of patient care.

Key Responsibilities & Duties | Practice Management & Leadership

Staff Supervision: Manage and rota administrative/reception staff; facilitate team communication.
HR Support: Coordinate recruitment, onboarding, training, and performance reviews for support staff.
Compliance: Ensure strict adherence to GDPR, Health & Safety legislation, and HSE clinical guidelines.
Facilities Management: Oversee building maintenance, IT infrastructure, and waste management contracts.

Financial Management

HSE Reimbursements: Manage, reconcile, and submit monthly GMS (Medical Card) claims, STC (Special Type Consultation) claims, and Chronic Disease Management (CDM) returns.
Bookkeeping: Handle practice invoicing, payroll support, accounts payable/receivable, and bank reconciliations.
Private Fee Management: Monitor daily cash reconciliations, aged debt tracking, and private health insurance claims (VHI, Laya, Irish Life Health).

Senior Medical Secretarial Duties

Patient Flow: Assist at reception during peak times, manage complex patient queries, and resolve complaints.
Advanced Administration: Draft specialized medico-legal correspondence, referral letters, and clinic protocols.
Diary Optimization: Oversee the master scheduling systems for GPs, nurses, and locums to maximize clinic efficiency.

Requirements & Qualifications | Essential Criteria

Experience: Minimum 3 years of experience in a medical administration or practice management role within the Irish healthcare system.
System Knowledge: Expert-level proficiency in specialized GP clinical software (e.g., Socrates or HealthOne).
Financial Competency: Proven experience handling PCRS/GMS claims, private medical billing, and basic bookkeeping.
Leadership Skills: Strong capability to manage a small team, delegate tasks, and solve operational problems independently.
Communication: Excellent interpersonal skills with the ability to maintain absolute confidentiality.

Desirable Criteria

Formal qualification in Practice Management, Business Administration, or Medical Secretarial Studies.
Direct experience handling HSE primary care contracts and structural changes.
Advanced IT troubleshooting skills and experience with digital check-in or online triage systems.

What We Offer

Competitive salary package commensurate with management experience in the Irish primary care sector.
Sociable daytime hours (Monday to Friday) without weekend or on-call commitments.
Autonomy to shape and improve operational processes within a growing suburban practice.

Benefits:

On-site parking

Work Location: In person

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Practice Manager / Senior Medical Secretary

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