Find system administrator Jobs in galway, g

System Administrator
Diligent Corporation —Galway, County Galway
- Microsoft Excel
- Salesforce
- Organisational skills
- Annual leave
Quick apply
7d
Front of House Lead
3Dental —Galway, County Galway
- Full-time
- Microsoft Office
- Administrative experience
- Team management
- Employee discount
Quick apply
Business Administrator
Usafety —Galway, County Galway
- €38,000–€45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
IT Systems Administrator
Connolly Motor Group —Galway, County Galway
- €35,000–€45,000 a year
- Windows
- SharePoint
- IT
Services Administrator - Galway
Threshold Ireland —Galway, County Galway
- €34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Server & Systems Administrator
Dexcom —Athenry, County Galway
- Full-time
- Serving
- Computer Science
- Software troubleshooting
21h
Office Administrator
Leisure Horse Ireland —Furbogh, County Galway
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Pricing Data Administrator
PEL Group —Galway, County Galway
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
12d
Ad hoc Medical Administrator
Alliance Medical —Galway, County Galway
- Part-time
- Customer service
- No degree
- Communication skills
Quick apply
9d
Purchasing Administrator
JJ Rhatigan Building Contractors —Galway, County Galway
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
Theatre Administrator/ Verifier
Blackrock Health Galway Clinic —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Clinic
- Annual leave
Quick apply
9d
Payroll administrator
MKO —NUIG, County Galway
- Microsoft Excel
- Communication skills
Quick apply
Customer Support & Sales Administrator
PEL Group —Galway, County Galway
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Senior Cloud Platform Engineer(OpenStack)
Cisco Systems —Galway, County Galway
- Full-time
- Engineering
- AWS
- Scripting
Cleaning Assistant/Caretaker (CE Scheme) Galway City
Youth Work Ireland Galway —Galway, County Galway
- €286.50 a week
- Part-time
- No degree
- Cleaning
- Communication skills
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Front of House Lead
3Dental —Galway, County Galway
Daily and weekly Accounts systems administration and management. 7 hour shift 9am-5pm Saturdays (when required – min one per month).
Quick apply
Post Office Manager
Cummins Supervalu —Ballinrobe, County Mayo
Lead the day-to-day *retail* and *financial operations* of a post office within the *An Post network*, ensuring strong commercial performance, operational…
From €17 an hour
Quick apply
2d

I want to receive the latest job alerts for system administrator in galway, g

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

system administrator jobs near galway, g

Administrator jobs in Galway, County Galway

Caretaker jobs in Galway, County Galway

Operations Administrator jobs in Cork, County Cork

Purchaser jobs in Ballymount, County Dublin

Purchaser jobs in Salthill, County Galway

Purchaser jobs in Dublin West, County Dublin

Hr Administrator jobs in County Cork

Part Time Administrator jobs in Cork, County Cork

Administrator jobs in Gorey, County Wexford

Pension Administrator jobs in Dublin, County Dublin

Administrator jobs in Coolock, County Dublin

Legal Administrator jobs in Dublin, County Dublin

Life & Pensions Administrator jobs in Dublin, County Dublin

Service Administrator jobs in Dublin, County Dublin

Service Administrator jobs in Cork, County Cork

Service Administrator jobs in Sandyford, County Dublin

Night Shift Customer Service jobs in Dublin, County Dublin

Sales Administrator jobs in Dublin, County Dublin

Customer Service Portuguese jobs in County Dublin

Platform Engineer jobs in Dublin 16, County Dublin

System Administrator

Diligent Corporation -
Galway, County Galway

Quick apply

Job details

7 days ago

Benefits

Annual leave

Qualifications

Telephony
Microsoft Excel
Salesforce
Organisational skills
SaaS

Full job description

The Business Technology (BT) Applications & Support Operations team supports the core tooling and operational processes behind Diligent's global contact centre, including Genesys Cloud CX, Salesforce, and the reporting stack. The team works closely with Customer Support leadership, Workforce Management, and other BT teams to ensure systems are maintained, data is accurate, and day-to-day operations run smoothly.

As a System Administrator, BT Applications & Support Operations based in Galway, you will focus on the execution and support of Genesys Cloud CX administration and operational processes. Reporting to the Manager, Business Technology Applications, you will assist in maintaining platform configurations, supporting reporting needs, and carrying out routine operational tasks to support global Support teams.

Key Responsibilities

Support the administration of Genesys Cloud CX, including updates to queues, skills, routing configurations, and user access under guidance from senior team members.

Assist in maintaining IVR (Architect) flows and telephony configurations, including implementing defined changes and updates.

Prepare and maintain standard operational reports and dashboards (e.g., SLAs, wait times, volumes) using existing tools and templates.

Execute routine support operations tasks such as queue and skill updates, user provisioning, schedule adjustments, and documentation updates.

Monitor system and operational performance, flagging issues such as routing inconsistencies, access problems, or data discrepancies to the appropriate teams.

Support testing and rollout of system or process changes by following defined procedures and documenting outcomes.

Collaborate with Customer Support, Workforce Management, and BT teams to ensure requests and updates are completed accurately and on time.

Maintain clear documentation of configurations, processes, and standard operating procedures.

Assist in the scope, design, and implemention of AI-powered solutions to automate post-sales support workflows, from opportunity identification through measured deployment and validation.

Ability to monitor, analyze, and communicate the health and performance of owned systems and workflows

Required Experience / Skills

1+ year experience in a contact centre, operations, or systems support role.

Exposure to Genesys Cloud CX or a similar contact centre platform (e.g., basic configuration, user setup, queue management).

Comfortable working with data and reports, with working knowledge of Excel or Google Sheets (e.g., filtering, pivots, basic analysis).

Basic understanding of contact centre metrics (SLAs, service levels, AHT, volume) and how they relate to daily operations.

Ability to follow structured processes, execute tasks accurately, and escalate issues when required.

Strong attention to detail and organisational skills.

Clear communicator who can work effectively with both technical and non-technical stakeholders.

Preferred Experience / Skills

Exposure to contact center admin tools.

Exposure to Salesforce or similar CRM tools.

Experience supporting reporting or operational processes in a support environment.

Familiarity with documenting processes or maintaining internal knowledge bases.

Experience in a SaaS or multi-region support environment is beneficial.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Quick apply

Refine Your Search

system administrator jobs in galway, g

System Administrator

Front of House Lead

Business Administrator

IT Systems Administrator

Services Administrator - Galway

Server & Systems Administrator

Office Administrator

Pricing Data Administrator

Ad hoc Medical Administrator

Purchasing Administrator

Theatre Administrator/ Verifier

Payroll administrator

Customer Support & Sales Administrator

Senior Cloud Platform Engineer(OpenStack)

Cleaning Assistant/Caretaker (CE Scheme) Galway City

More jobs to discover

I want to receive the latest job alerts for system administrator in galway, g

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected