Find Office an post Jobs in Ennis County Clare

Customer Experience & Critical Incident Manager - Clare ( Hybrid Role)
Tierneys Office Automation —Ennis, County Clare
- Full-time
- Annual leave
- Employee assistance program
Quick apply
1d
Middle Management Role - Senior Staff Officer
Local Government Jobs Ireland —Clare, County Clare
- €58,474–€71,437 a year
- English
- Administrative experience
- Leaving certificate
11d
Senior Management Role - Administrative Officer
Local Government Jobs Ireland —Clare, County Clare
- €61,217–€79,583 a year
- Management
- English
- Administrative experience
11d
Technical Services Technician
Tierneys Office Automation —Ennis, County Clare
- Full-time
- Software troubleshooting
- Microsoft Office
- IT
- Annual leave
- Employee assistance program
Quick apply
Production Supervisor
IKO Industries Ltd. —Ennis, County Clare
- Full-time
- Management
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance program
Home Support Worker - Clarecare - Across all Locations in Co. Clare
Clarecare —Clare, County Clare
- Part-time
- Nursing
- English
- No degree
- Annual leave
Quick apply
Graphic Designer
Elite Home Products Ltd —Shannon, County Clare
- From €1 a year
- Full-time
- Communication skills
Quick apply
11d
Director of Addiction Services - Residential & Community - Clarecare
Clarecare —Ennis, County Clare
- Weekend availability
- Management
- Microsoft Office
- Supervising experience
- Annual leave
- Employee assistance program
Quick apply
Weekend Cook- Bushypark Addiction Centre, Ennis, Co. Clare
Clarecare —Ennis, County Clare
- €14.86 an hour
- Part-time
- Culinary experience
- In-person
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Key Account Manager
ZAGG Inc —Shannon, County Clare
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Jigsaw Clinician / Clinical Coordinator - Clare
Jigsaw - The National Centre for Youth Mental Health . —Clare, County Clare
- €52,648–€74,309 a year
- Weekend availability
- Doctoral degree
- Supervising experience
- Leadership
- Annual leave
Graduate Business Development Associate
Frontier Scientific Solutions —Shannon, County Clare
- Full-time
- Sales
- Marketing
- Social media management
Quick apply
13d
Tax Specialist
elfc —Shannon, County Clare
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Middle Management Role - Senior Staff Officer
Local Government Jobs Ireland —Clare, County Clare
Have satisfactory experience in administrative procedures, including adequate practical experience in work of an executive nature, office organisation and…
€58,474–€71,437 a year
11d

I want to receive the latest job alerts for office an post in ennis county clare

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

office an post jobs near ennis county clare

Business Development Executive jobs in Cobh, County Cork

Business Development jobs in County Galway

Business Development Executive jobs in Cork, County Cork

International Business Graduate jobs in Dublin, County Dublin

Business In M7 Business Park, Naas jobs in Newbridge, County Kildare

Senior Analyst jobs in Dublin, County Dublin

Clerical Officer, Grade 3 jobs in Dublin, County Dublin

Chief Product Officer jobs in Dublin, County Dublin

Pharmaceutical Production jobs in Cork, County Cork

Production Supervisor jobs in Roscommon, County Roscommon

Production Supervisor jobs in County Dublin

Production Supervisor jobs in Limerick, County Limerick

Post Production jobs in County Dublin

Production Supervisor jobs in Waterford, County Waterford

Service Technician jobs in Leitrim, County Leitrim

Service Technician jobs in Dublin Airport, County Dublin

Service Technician jobs in Galway, County Galway

Entry Level Customer Service jobs in Dublin, County Dublin

Customer Service Portuguese jobs in County Dublin

Saas Sales Director jobs in Dublin, County Dublin

Customer Experience & Critical Incident Manager - Clare ( Hybrid Role)

Tierneys Office Automation -
Ennis, County Clare

Quick apply

Job details

Full-time
1 day ago

Benefits

Annual leave
Employee assistance program

Qualifications

Account management

Full job description

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.

We are currently recruiting an experienced Customer Experience Critical Incident Manager based in Clare to join our Operations Leadership Team. This is a highly visible role that serves as the voice of the customer within the organisation, leading the resolution of complex customer issues, major incidents and escalations while helping to drive a customer-first culture across the business. The successful candidate will act as a trusted extension of the COO, ensuring customers remain informed, supported and confident during critical situations while working closely with operational teams to deliver long-term improvements.

What are the key responsibilities of the role?

Customer experience escalations

Act as the senior escalation point for complex customer issues and complaints.
Take ownership of at-risk customer relationships through to resolution.
Rebuild customer confidence following service failures and identify recurring issues.

Deal directly with customers on sensitive or high-risk issues and rebuild confidence with at-risk accounts following service failures or major incidents.
Provide clear, honest, and empathetic communication that balances customer needs with business realities.

Critical incident management

Own the major incident process from detection through resolution and review.
Act as Incident Lead for high severity incidents, coordinate technical, support, account management teams to resolve incident quickly.

Own customer-facing communications during incidents, including status updates, expected resolution times, and post-incident summaries.
Lead clear, timely customer communications and track corrective actions.
Maintain and continuously improve the major incident escalation matrix,and communication templates.

Customer relationships improvement

Conduct customer alignment and service review meetings with key accounts.
Identify service or relationship risks before they become escalations.
Report on incident performance, escalation trends and customer sentiment.
Work with the Client Excellence Continuous Improvement Manager to turn lessons learned into lasting operational improvements.

COO Project Support

Take on ad hoc strategic or operational projects as direct by the COO, spanning customer experience operations or cross fictional initiatives.

Act as a flexible senior resource who can pick up unstructured or time-sensitive priorities with minimal oversight.
Bring a structured, calm approach to short-term project by scoping the problem, coordinating stakeholders and delivering outcomes.

Reporting, Performance Continuous Improvement

Report directly to the COO on escalation trends, major incident performance, and recurring systemic issues.
Produce regular reports on escalation volume, resolution times, incident frequency impact and customer sentiment.
Identify patterns behind repeat escalations or incidents and recommend process, product or training changes.
Run regular performance /business reviews, surfacing insights and holding teams accountable for agreed actions.

Working Relationships

Works closely with Sales/Account Management, Customer Support, Technical and the Leadership team and other departments as required.
Regular direct customer contact on escalated and incident related matters.
May Lead or contribute to initiatives outside core customer experience/incident duties at the COO discretion.

What skills and experience do you require?

5+ years’ experience in customer success, service delivery, account management or incident management.
Proven ability to manage complex customer situations and high-stakes conversations.
Experience coordinating major incidents in an IT, MSP or hospitality technology environment is essential

Excellent communication, stakeholder management, problem-solving and organizational skills.
Analytical mindset with the ability to spot pattens in escalations/incident data and turn them into recommendations.
Strong technical understanding, ability to follow technical discussions, challenge constructively and translate into clear customer language.
Full clean Irish/EU driving license.

What are the company benefits?

Competitive salary
23 days annual leave
Life Assurance Scheme
Hybrid Role
Access to use of a company vehicle as required
Opportunity to gain industry recognised qualifications
Active sports and social club
Employee Assistance Programme (EAP)
Career progression
Educational Assistance programme.

Quick apply

Refine Your Search

office an post jobs in ennis county clare

Customer Experience & Critical Incident Manager - Clare ( Hybrid Role)

Middle Management Role - Senior Staff Officer

Senior Management Role - Administrative Officer

Technical Services Technician

Production Supervisor

Home Support Worker - Clarecare - Across all Locations in Co. Clare

Graphic Designer

Director of Addiction Services - Residential & Community - Clarecare

Weekend Cook- Bushypark Addiction Centre, Ennis, Co. Clare

Key Account Manager

Senior Jigsaw Clinician / Clinical Coordinator - Clare

Graduate Business Development Associate

Tax Specialist

More jobs to discover

I want to receive the latest job alerts for office an post in ennis county clare

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected