Restaurant supervisor
Description
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Recognised as a BEST PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Restaurant Supervisor
Department: Food & Beverage
Responsible To: Restaurant Manager
Main Purpose of Job: To personally provide and supervise the service of food and beverages to our guests with accuracy and courtesy to the standard required according to legislation and the internal standards set out by Trump International Doonbeg.
Liaises with: Culinary Department, Stewarding, Reservations
MAIN DUTIES
Arrive to work on time, appropriately groomed and in the correct uniform.
Support the Restaurant Manager in ensuring efficient, friendly and professional service within the Trumps Restaurant
Train, supervise and monitor restaurant staff to ensure the efficient operation of the Restaurant.
Monitor daily operations and liaise closely with the Restaurant Manager and the Head Chef to ensure that the Trumps Restaurant is organised effectively to meet daily business needs.
Manage the Food & Beverage service in the absence of the Restaurant Manager, taking ownership of the operation to ensure that all guests receive an efficient, friendly and professional service at all times
Be fully aware of guest bookings, ensuring there are sufficient resources and staffing levels to meet the business demands
Assist the Restaurant Manager in implementing cost control and stock control measures.
Be actively involved in all aspects of daily operations in a ‘hands on’ capacity
Supervise the service of food and beverages to our members and guests to a five-star standard and support staff in the serving of beverages, snacks and meals as necessary.
Maintain departmental standards and embrace improved processes ensuring staff are held accountable for performance - conduct retraining of standard operating procedures as necessary.
Communicate our services and facilities to guests as required.
Have a thorough knowledge and understanding of each menu item presented to our members and guests.
Ensure that the Restaurant is clean, well-maintained and attractively presented.
Assist in the service of outside catering and functions when required.
Solicit feedback from guests concerning food, beverages, service and improvement ideas.
Address any customer concerns in a professional manner and notify management of same.
Deliver careful monitoring ensuring that no person under the age of 18 is served alcoholic beverages and that tobacco legislation is adhered to.
Ensure that all guests requests are responded to immediately.
Ensure that all standards and hotel cash handling procedures are met.
Ensure that all orders are entered into the company POS system.
Attend weekly meetings or briefings as required by Management.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
Participate in training programmes as required.
OTHER DUTIES
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
Previous Restaurant supervisory experience.
Knowledge & experience of five-star hospitality an advantage.
Good organisational and problem-solving skills.
Excellent communication and interpersonal skills.
Customer focused.
Operates to a very high-quality standard.
Positive, can do attitude.
Ability to work flexible hours.
Ability to remain calm whilst under pressure.
Additional languages an advantage.
BENEFITS
Regularly stocked canteen for meals, snacks and beverages while on duty.
Staff discounts in our Hotel, Spa & Golf course.
Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
Free Car parking.
Regular staff appreciation initiatives.
Opportunities to develop and grow through assisted educational opportunities.
Sick Benefit scheme.
Personal locker where required.
Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
Use of fitness centre out of season
