Office & Sales Operations Manager
SMC Group | €55,000–€65,000 DOE + KPI-linked progression
SMC Group is looking for a sharp, driven and highly organised Office & Sales Operations Manager to take control of the day-to-day office engine across a busy and growing group of service businesses.
This is an office-based role and would ideally suit someone living locally or within a manageable commute, who is looking for a long-term opportunity with real ownership and progression.
This role is based within SMC Group, with oversight across three divisions: SMC Group, Stone Seal and Renew. It is a hands-on leadership role for someone who may already be working as a Senior Office Coordinator, Sales Office Manager, Service Coordinator, Customer Service Team Lead, Assistant Manager, Scheduling Manager or strong Office Manager and is ready to step into a broader management role.
We are not hiring based on title. We are hiring for capability, drive, intelligence, follow-through and the ability to bring structure to a fast-moving business.
The successful candidate will manage office workflow, sales support, job administration, CRM discipline, invoicing control, staff accountability, customer communication and weekly operational reporting. They will work directly with the Directors and will have the opportunity to grow into wider operational oversight as the role develops.
This is not a traditional admin or sales role. This is the person who helps control the office engine, sales support flow, job closure, invoicing discipline, staff follow-up and operational rhythm of the business.
The Role
The Office & Sales Operations Manager will be responsible for making sure that daily business activity is properly controlled, followed through and reported.
You will work across sales support, administration, scheduling, job management, CRM updates, technician coordination, invoicing readiness, customer communication and internal staff accountability.
You will report directly to the Directors, with one nominated lead director for day-to-day decision-making.
Key ResponsibilitiesOffice & Workflow Management
- Manage the day-to-day office workflow across sales support, administration, scheduling and job coordination.
- Ensure tasks are clearly owned, followed up and completed.
- Keep priorities moving across multiple divisions without allowing work to fall between people.
- Support the Directors by reducing operational noise and providing clear updates, reports and escalation points.
- Create structure, rhythm and accountability within a busy office environment.
Sales Support & Quote Follow-Up
- Ensure sales enquiries, leads and quotes are followed up consistently.
- Support the sales process by helping manage customer communication, quote tracking and pipeline follow-up.
- Work with the relevant team members to make sure opportunities are not missed or left sitting without action.
- Help improve the link between enquiries, quotations, scheduling, deposits, job completion and invoicing.
- Monitor quote and lead follow-up activity and report weekly on progress, gaps and blockers.
CRM, Job Management & Systems Discipline
- Maintain strong discipline around CRM, job management and scheduling systems.
- Ensure job records, customer details, notes, statuses and follow-up actions are kept accurate.
- Experience with CRM, job management, scheduling or field-service systems is important.
- Simpro (job management), HubSpot (lead pipeline) or similar system experience is useful but not essential.
- The successful candidate must be comfortable learning systems quickly and ensuring others use them properly.
Invoicing & Job Closure Control
- Ensure completed jobs are reviewed, closed correctly and ready for invoicing.
- Monitor jobs that are completed but not invoiced.
- Identify blockers preventing job closure or invoicing.
- Work with admin, accounts and directors where needed to make sure completed work is billed promptly.
- Produce weekly reporting on job closure, invoicing gaps and outstanding actions.
Staff Accountability & Team Management
- Manage sales and admin staff directly, with indirect coordination of technicians.
- Set clear expectations for daily and weekly priorities.
- Follow up on staff tasks and ensure agreed work is completed.
- Support staff development while also holding people accountable.
- Identify repeated performance, communication or process issues early.
- Create a culture of ownership, follow-through and practical problem-solving.
Technician & Operational Coordination
- Support the link between the office, technicians, customers and directors.
- Help ensure technicians have the information needed for scheduled work.
- Monitor job updates and follow-up actions from field teams.
- Escalate operational issues early before they become bigger problems.
- Help improve communication between office staff and field teams.
Basic HR Controls & People Administration
The role will also include basic people-management and HR administration controls, including:
- Attendance and timekeeping follow-up.
- Leave and holiday tracking.
- Onboarding coordination.
- Probation review support.
- Staff documentation.
- Training records.
- Procedure and SOP compliance.
- Supporting managers/directors with staff follow-up and accountability.
Formal HR, disciplinary, grievance or legal matters will be escalated to the Directors and external HR support where required.
Weekly Reporting & Control Rhythm
- Produce a clear weekly operations report for the Directors.
- Report on invoicing, job closure, CRM discipline, sales follow-up, staff accountability and key blockers.
- Identify what needs director input and what has already been handled.
- Help move the business away from reactive firefighting and toward a structured weekly operating rhythm.
Immediate Priorities
The first priorities in the role will be:
- Invoicing and job closure control.
- Staff accountability.
- CRM/job management discipline.
- Sales and quote follow-up.
- Weekly reporting and control rhythm.
Who This Role Would Suit
This role would suit someone who is ambitious, sharp, organised and ready for more responsibility.
You may currently be working as:
- Senior Office Coordinator
- Sales Office Manager
- Service Coordinator
- Customer Service Team Lead
- Scheduling Manager
- Assistant Operations Manager
- Office Manager
- Field Service Coordinator
- Sales Support Manager
- Facilities or service-sector coordinator
You do not need to have already held the title of Operations Manager.
You do need to be capable of taking ownership, managing people, learning systems, following through, and bringing structure to a busy business.
The Right Person Will Be
- Sharp, direct and structured.
- Strong on follow-through.
- Comfortable managing people.
- Focused on people development and accountability.
- Commercially aware.
- Confident with systems and process.
- Calm under pressure.
- Able to deal with competing priorities.
- Comfortable working with directors, office staff, customers and technicians.
- Practical, resilient and solution-focused.
- Strong enough to challenge poor process discipline professionally.
What We Are Not Looking For
This is not the right role for someone who only wants a basic administration position.
We are not looking for someone who waits to be told every step, avoids difficult conversations, or is uncomfortable holding others accountable.
We need someone who can think, organise, follow through and help build a stronger operating structure around a growing business.
Salary & Progression
Salary is €55,000–€65,000 depending on capability and fit.
For the right person, there will be a clear KPI-linked progression path based on performance, ownership, system discipline, staff accountability, job closure control, invoicing improvement and weekly operational reporting.
The role also includes the opportunity to grow into wider operational oversight as the business continues to develop.
Why Join SMC Group?
This is a genuine step-up opportunity for a capable and ambitious person who wants to make a visible impact.
You will be joining a busy, established and growing service group where the right person can take ownership, improve systems, develop people and become a key part of the management structure.
If you are intelligent, organised, commercially aware and ready to take more control than your current role allows, this could be the right opportunity.
Pay: €55,000.00-€65,000.00 per year
Benefits:
- Company events
- Employee discount
- On-site parking
- Sick pay
Ability to commute/relocate:
- Clonshaugh, County Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
- The salary range for this role is €55,000–€65,000 depending on capability and fit. Is this within your expected salary range?
- Have you previously managed, supervised or coordinated the work of office, sales support, customer service or administration staff?
- Do you have experience using CRM, job management, scheduling, field-service or similar business systems?
- Do you have experience supporting sales follow-up, quote tracking, customer enquiries or pipeline management?
- In 3–5 sentences, tell us how you would approach taking control of a busy office where jobs need to be followed up, staff need direction, and completed work needs to be invoiced on time.
Work Location: In person
