Job Description:
Operations Manager - Primary Care Clinics
Location: Nationwide, Hybrid role (in person with remote work option available)
Department: Operations
Reports to: Operations Lead, Hybrid Health
Type: Full-time, Permanent
Start: Q2 2026
Role Overview
Webdoctor.ie is launching its first in-person Primary Care clinics in Dublin—a best-in-class blend of in-person primary care supported by our industry-leading digital health platform. We are seeking a highly organised, hands-on Operations Manager to support our Operations Lead in overseeing the end-to-end setup, launch, and operational running of our new physical clinic network (Merrion Sq, Cherrywood & Swords).
This person will play a critical role in bringing our hybrid health clinic model to life. They will coordinate clinic setup, manage operational readiness, support day-to-day site performance, and act as the operational link between practice secretaries, clinicians, central teams, and senior management.
This is a role for someone who loves variety, thrives in early-stage environments, and is comfortable being a “jack-of-all-trades”—from analysing costs, to coordinating staff, to ensuring scalability of services as we grow.
Key Responsibilities
1. Clinic Setup & Launch
Support our Operations Lead in operational planning and execution for all clinic setup activities (fit-out, IT, compliance readiness, staff hiring and onboarding).
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Coordinate staff, suppliers, and internal stakeholders throughout the build and pre-opening phase.
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Establish operational workflows aligned with clinical governance, regulatory requirements, and Webdoctor’s digital model.
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Create and maintain clinic readiness checklists, risk registers, and launch plans.
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- Support the Practice Secretaries and clinical staff in preparing the clinics for opening.
2. Day-to-Day Operational Management
Visit on-site regularly to ensure smooth daily operations and adherence to our quality standards (including Health & Safety and infection prevention guidelines).
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Monitor clinic utilisation, booking patterns, and patient flow, identifying operational bottlenecks and improvement opportunities.
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- Collaborate closely with the Practice Secretaries to manage staffing, bookings, clinical stock, and other day-to-day management tasks.
3. Financial & Performance Oversight
Assist the Operations Lead to track and report on key operational KPIs (capacity, costs, utilisation, cancellations, revenue).
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Assist with budget tracking, supplier cost control, and forecasting of clinic resource needs.
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- Evaluate operational efficiencies and propose improvements linked to cost, performance, or patient experience.
4. Continuous Improvement & Scaling
Identify areas to streamline operational workflows, reduce friction, and elevate the hybrid healthcare model experience.
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Document and refine SOPs to ensure consistency as we open additional clinics.
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Support future site evaluations and new clinic rollouts.
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- Ensure digital-to-physical integration is seamless—feedback to engineering/product teams on operational issues that could be improved through digital solutions.
Key Skills & Experience
Essential
Over 3 years’ experience in operations, project coordination, or general management—ideally in primary care or another healthcare setting.
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Strong organisational, logistical, and problem-solving skills.
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Comfortable working hands-on and independently in a fast-moving setup environment.
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Strong numeracy skills—able to track costs, understand budgets, and interpret operational metrics.
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Excellent communication and stakeholder-management abilities.
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- Availability for weekly on-site presence across all sites.
Willingness to travel to new clinic sites nationwide as we expand.
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- Ability to juggle competing priorities and move between strategic planning and tactical tasks.
Desirable
Experience launching or running a clinical site.
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Exposure to healthcare operations or regulated environments.
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Project management experience (formal qualification welcome but not required).
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- Comfort with digital tools (e.g., booking systems, spreadsheets, operational dashboards).
What We Offer
The opportunity to shape Ireland’s first fully integrated hybrid primary care clinic model.
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A varied, dynamic role with real ownership and visibility to senior leadership.
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Competitive salary, benefits and the chance to grow with the business as we scale additional clinics.
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- A mission-driven environment focused on high-quality, accessible healthcare powered by digital innovation.
You’ll Receive the Following Benefits:
- Salary - €65,000 per annum
- Annual leave – 22 days
- Pension Contribution - 3%
- Discounted Laya Healthcare (10%) and Dental Plans 50%
- Free Webdoctor appointments for you and immediate family
- Tax Saver Travel Tickets
- Bike to work scheme
- Free access to Laya's digital gym
- 24 hour free and confidential Employee Assistance Programme
- Virtual Sports and Social Group with active CSR campaigns
- Time off in lieu scheme for extra hours worked
- Access to Skillnet and Learnupon courses.
