Find Senior warehouse Jobs in Dublin County Dublin

Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- €40,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
Quick apply
Head of Operations
ARTISAN MARBLE & PORCELAIN LTD —Glasnevin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Management
- Customer service
- Leaving certificate
Quick apply
Data Steward, Re:Cycle Reverse Logistics
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- SQL
- AWS
Senior Sales Executive – Outbound Sales
123ink.ie —Dublin, County Dublin
- €36,000–€48,000 a year
- Full-time
- Sales
- Business development
- Employee assistance program
- Employee discount
Quick apply
21h
Senior Business Data Analyst - Transact system
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Agile
Bookkeeper
SOSU Cosmetics —Ashbourne, County Meath
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Time management
- Employee discount
Quick apply
7d
Operations Manager
Primeline Group —Ashbourne, County Meath
- Full-time
- ERP systems
- Human resources
- Warehouse experience
Quick apply
Asset Information Associate/ Senior Associate
PIMCO —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Master's degree
- SQL
Reliability Maintenance Engineering Technician, RME
Amazon Ireland Support Services Limited - A94 —Dublin, County Dublin
- Weekend availability
- No degree
- In-person
- Mechanical knowledge
12d
Outbound Sales Executive
123ink.ie —Dublin, County Dublin
- €31,000–€36,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Wellness program
- Employee assistance program
Quick apply
21h
Merchandiser
Primark —DUBLIN 1, County Dublin
- Merchandising
- Analysis skills
- No degree
Fresh Produce Planner
Sam Dennigan and Company —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- In-person
Quick apply
Senior Data Engineer
Optum —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- System design
Global SAP Sales Ops Functional Analyst
PlayStation Global —Dublin, County Dublin
- €73,600–€110,400 a year
- Hybrid work
- Analysis skills
- No degree
- Wellness program
- Annual leave
National Transport Manager
Chadwicks Group —Dublin, County Dublin
- Contracts
- Construction experience
- Leadership
ECommerce Acceleration Manager (Marketplaces - Amazon/Zalando) - Hybrid
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Workshop Supervisor, Dublin, Sandyford- IE
Tesla —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- Communication skills
Senior Finance Data Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- SQL
- AI
- Annual leave
- Work from home
Senior Data Engineer
Elwood Roberts —Dublin, County Dublin
- €350–€410 a day
- Full-time
- English
- SQL
- AWS
Quick apply
Director - Sales
Wesco —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- Bachelor's degree
- Employee assistance program
14d

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Senior Customer Service Executive

McSport
DUBLIN 22, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000 a year

Benefits

Company events
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
English
Zendesk
Communication skills
Microsoft Dynamics Navision

Full job description

Senior Customer Service Executive

Location: Ballymount, Dublin 12

Contract: Full-time, Permanent

Lead the Future of Customer Experience at McSport

Are you passionate about delivering exceptional customer service and ready to step into a role where your impact truly matters? At McSport, we're looking for a driven, tech-savvy Senior Customer Service Executive to be the first point of contact for our valued customers - solving problems, championing their needs, and continuously improving how we serve them.

In this fast-paced, high-impact environment, you'll thrive on variety and challenge, balancing day-to-day customer support with forward-thinking innovation. From resolving complex queries to supporting the roll-out of AI tools and automation, you'll play a key role in shaping the future of customer experience at Ireland's leading sports and fitness brand.

If you're organised, proactive, and ready to work across people, processes, and technology - we'd love to hear from you.

About Us

McSport is Ireland's largest and most successful independent supplier of sports and fitness equipment. As a 100% Irish-owned, second-generation family business, established in 1980, we've built our reputation on expertise, service, and trust.

With over 70 passionate team members across the company, we're committed to helping people live healthier, stronger lives - whether they're training at home, in schools, clubs, or commercial gyms.

What You'll Be Doing

Customer Support & Engagement

Manage a high volume of inbound queries across Zendesk, WhatsApp, and phone channels.
Provide timely, empathetic support and accurate information to customers.
Resolve complaints relating to products, deliveries, or general issues with a solutions-first mindset.
Build strong, lasting relationships with customers - becoming a trusted advisor, not just a support contact.

Collaboration & Problem Solving

Work cross-functionally with colleagues in eCommerce, sales, warehouse, and logistics to resolve issues quickly and effectively.
Liaise daily with multiple courier partners (JMC, DPD, etc.) to ensure timely deliveries and accurate tracking.
Escalate issues where appropriate and follow through to ensure full resolution.

Technology & Innovation

Play an active role in the adoption of AI tools and automation - such as chatbots, intelligent ticket routing, and self-service knowledge bases - with full training and support provided to help you build confidence and stay ahead of the curve.
Identify recurring issues or process inefficiencies, and propose tech-enabled solutions to improve performance.
Stay informed on customer service trends, tools, and best practices - and bring new ideas to the table.

Customer Insight & Continuous Improvement

Track and report on common pain points, ticket trends, and service performance metrics.
Provide feedback to the leadership team to inform product, service, and process improvements.
Contribute to a high-performance culture where customer satisfaction is always the priority.

Who You Are

You'll be a great fit if you have:

2+ years' experience in a fast-paced customer service environment, ideally with high-volume ticket resolution.
Hands-on experience with Zendesk (or similar CRM) - including ticket management, macros, knowledge base, and admin panel familiarity.
Exposure to maintenance queries, spare parts, or installation support is a strong advantage.
Experience with Microsoft Navision (ERP) is desirable but not required.
An interest in sport and fitness is a bonus - but a passion for customer care is essential.

Skills You Bring

Excellent written and verbal communication skills (Fluent English essential).
Strong troubleshooting, prioritisation, and problem-solving abilities.
Calm under pressure, with the ability to juggle multiple tasks at once.
A natural collaborator who thrives in a team but can also work independently.
Comfortable with technology, systems, and learning new tools.
A sense of ownership, accountability, and pride in delivering outstanding service.
Proactive mindset with a desire to innovate, improve and evolve.

Why Join McSport?

We're not just hiring for a job - we're investing in people who want to grow. At McSport, you'll be given the autonomy, tools, and trust to do your best work. You'll be joining a team that values improvement, encourages innovation, and genuinely cares about each other and our customers.

You won't be expected to know everything on day one - we'll provide the tools, training, and support to help you grow into the role and stay up to speed with emerging technologies.

What We Offer

Competitive salary
Company events and team socials
Employee discounts across all products
Wellness programme
On-site parking
Supportive, inclusive company culture
The chance to work with passionate people in a fast-growing, future-focused business

Additional Information

This is a standalone role that requires initiative, accountability, and adaptability. As the business evolves, additional responsibilities aligned with the role's purpose may be assigned. McSport is an equal opportunities employer and is committed to building a diverse and inclusive workplace.

Ready to make an impact? Apply now and join us in shaping the future of customer experience at McSport.

Quick apply

Refine Your Search

senior warehouse jobs in dublin county dublin

Senior Customer Service Executive

Head of Operations

Data Steward, Re:Cycle Reverse Logistics

Senior Sales Executive – Outbound Sales

Senior Business Data Analyst - Transact system

Bookkeeper

Operations Manager

Asset Information Associate/ Senior Associate

Reliability Maintenance Engineering Technician, RME

Outbound Sales Executive

Merchandiser

Fresh Produce Planner

Senior Data Engineer

Global SAP Sales Ops Functional Analyst

National Transport Manager

ECommerce Acceleration Manager (Marketplaces - Amazon/Zalando) - Hybrid

Workshop Supervisor, Dublin, Sandyford- IE

Senior Finance Data Scientist

Senior Data Engineer

Director - Sales

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