Find Senior customer service manager jobs Jobs in Dublin County Dublin

Senior Manager, Operational Excellence, Global Financial Services
West Pharmaceutical Services —Dublin, County Dublin
- €96,000–€122,100 a year
- ERP systems
- Microsoft Office
- Finance
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile
Customer Experience Manager
Butlers Chocolates —DUBLIN 17, County Dublin
- Full-time
- Management
- Customer service
- English
- Store discount
- Wellness program
Quick apply
11d
Client Service Manager - CPM Ireland
CPM Ireland —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Fuel card
Quick apply
Senior Service Delivery Manager
Version 1 —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Hybrid work
- Oracle
- English
- AWS
- Employee assistance program
- Employee discount
Quick apply
8d
Senior Field Service Operations Manager
Applied Materials —Leixlip, County Kildare
- €76,800–€105,600 a year
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
3d
Senior Manager EMEA In-Market Distribution
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
- Work from home
11d
UK&I Transition Senior Project Manager (PMO)
ISS Facility Services —Citywest, County Dublin
- €60,000–€65,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Employee assistance program
Quick apply
8d
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Senior Business Development Manager
All Homes Leaflet Distribution —Dublin, County Dublin
- Up to €65,000 a year
- Full-time
- English
- Business development
- Bachelor's degree
- Sick pay
Quick apply
Senior Business Applications Manager
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Agile
Quick apply
FS Business Consulting - Strategy and Operations Transformation - Senior Consultant - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Gym membership
Customer Success Operations Manager, EMEA
Okta —Dublin, County Dublin
- €80,000–€110,000 a year
- Data analysis skills
- Analysis skills
- AI
- Annual leave
Business Support Manager
Kare Plan Ltd —Kilbarrack, County Dublin
- €50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Quick apply
Global Direct Sourcing Manager - Amsterdam/Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- In-person
Quick apply
Senior National Account Manager
SOSU Cosmetics —Ashbourne, County Meath
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance program
- Employee discount
Quick apply
Senior Credit Controller / Accounts Receivable
Logic Security Services Ltd —DUBLIN 12, County Dublin
- Up to €45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
14d
Senior Oracle ERP Service Delivery Manager
Version 1 —Dublin, County Dublin
- €70,000–€75,000 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- AWS
Quick apply
Finance Manager, EMEA Data Center Finance
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Access
- Oracle
Senior Specialist, Procurement Operations
AbbVie —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- No degree

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Senior Manager, Operational Excellence, Global Financial Services

West Pharmaceutical Services -
Dublin, County Dublin

Apply Now

Job details

€96,000–€122,100 a year

Qualifications

SAP
ERP systems
Microsoft Office
Finance
Six Sigma
Project management
Bachelor's degree
Accounting
SAP S/4HANA
Kaizen
SAP ERP
AI
Leadership
Accounting
Communication skills

Full job description

Requisition ID: 74313
Date: Aug 15, 2026

Location:
Dublin, L, IE

#job-location.job-location-inline { display: inline; }
Department: Finance

Description:
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week.

No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

This role offers the opportunity to shape and elevate the way Finance operates across the organization. As a leader of the Finance Operational Excellence function, you will drive meaningful process improvements, enhance financial controls, and embed a culture of continuous improvement that directly impacts business performance.

You’ll work cross-functionally with Finance leaders and global stakeholders, gaining broad visibility while leading initiatives that improve efficiency, strengthen governance, and enable data-driven decision-making. This is a high-impact role for someone who wants to influence strategy, modernize finance operations, and leave a measurable footprint on how Finance delivers value to the enterprise.

In addition, in partnering with our DBI organization, you will play a pivotal role in shaping and advancing West’s finance transformation agenda, including digital enablement, process modernization, and strengthening enterprise‑wide capital governance.

Essential Duties and Responsibilities
Create and develop Finance OpEx Operating model for Global Finance Services
Develop a continuous improvement framework and capability within GFS
Leverage technology, to enable the finance of the future through enhances process, systems and AI
Partner with global business process owners and lead to deliver results (e.g. efficiency, profitability) across GFS and Global Business processes by identifying opportunities for process improvement and initiating projects using continuous improvement tools and concepts (six sigma, process mapping, root cause analysis, voice of the customer, etc.)
Monitor and report on process performance by defining and tracking key metrics and SLAs
Meet with internal customers and stakeholders to survey and gain actionable feedback
Apply an analytical/quantitative approach to problem solving by obtaining and using data
Perform advanced analysis of data looking and identify automation/robotics opportunities
Lead in development and facilitation of training and process documentation
Leverage SAP S4 Hana, AI and other RPA/IPA technologies
Work Experience
Minimum 7+ years of PQE experience
Education
Bachelors degree in Finance, Accounting, Project Management or similar field or equivalent experience required
License and Certifications
Recognized Six Sigma, Kaizen or equivalent qualification preferred
Preferred Knowledge, Skills and Abilities
Finance background
Previous operational excellence experience with multinational publicly quoted company
Proficient in SAP or similar ERP
Proficient in MS Office applications
Experience of AI tools an advantage
Experience with BI and similar reporting tools
Demonstrated ability to form, lead and develop high-performing teams
Excellent communication and leadership skills i.e. ability to communicate and work effectively with a wide range of region, division and corporate functions
Able to manage multiple priorities effectively, while managing ambiguity and adapting to changing business needs and priorities
Project management, meeting facilitation, written/oral communication and presentation skills
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company’s safety policy at all times
Able to comply with the company’s quality policy at all times #LI-JJ1 #LI-HYBRID
Travel Requirements
10%: Up to 26 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
What We Offer
Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week
Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

Pay Transparency:
The annual base salary range for this position is €96,000.00 - €122,100.00. Total target compensation is determined using objective and gender-neutral criteria, including relevant experience, qualifications, skills, market benchmarks, geographic location, and the scope and responsibilities of the role.

This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment. In addition, team members are eligible to participate in the company’s benefits and total rewards programs applicable to their location and employment status.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Apply Now

Refine Your Search

senior customer service manager jobs jobs in dublin county dublin

Senior Manager, Operational Excellence, Global Financial Services

Senior Operations Manager

Customer Experience Manager

Client Service Manager - CPM Ireland

Senior Service Delivery Manager

Senior Field Service Operations Manager

Senior Manager EMEA In-Market Distribution

UK&I Transition Senior Project Manager (PMO)

Senior IT Lead and Delivery Manager

Senior Business Development Manager

Senior Business Applications Manager

FS Business Consulting - Strategy and Operations Transformation - Senior Consultant - Dublin

Customer Success Operations Manager, EMEA

Business Support Manager

Global Direct Sourcing Manager - Amsterdam/Dublin

Senior National Account Manager

Senior Credit Controller / Accounts Receivable

Senior Oracle ERP Service Delivery Manager

Finance Manager, EMEA Data Center Finance

Senior Specialist, Procurement Operations

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