Find senior customer service Jobs in dublin county dublin

Senior Product Engineer - AI Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Python
- Annual leave
- Work from home
AI & Data - Data Architect - Fabric - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Gym membership
Employee Relations Advisor
BidvestNoonan —Swords, County Dublin
- €50,000–€55,000 a year
- Full-time
- No degree
- Human resources
Quick apply
Senior HR Advisor / Consultant
The HR Company —Sandyford, County Dublin
- €45,000–€55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Human resources
- Wellness program
Quick apply
14d
Office & Sales Operations Manager - Office Based
SMC Group —Clonshaugh, County Dublin
- €55,000–€65,000 a year
- Full-time
- Sales
- Customer service
- Human resources
- Employee discount
- Sick pay
Quick apply
8d
Site Operations Manager
Gist Limited —Clonshaugh, County Dublin
- €65,000 a year
- Monday to Friday
- Team management
- Warehouse experience
- Annual leave
- Employee assistance program
14d
Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
13d
Senior Account Manager
Elwood Roberts —Dublin, County Dublin
- €55,000–€90,000 a month
- Full-time
- Communication skills
Quick apply
Senior Barstaff
Crown Foods Ltd. —Phibsborough, County Dublin
- €16–€19 an hour
- Full-time
- Serving
- Hospitality
- Customer service
Quick apply
8d
PRADA Senior Client Advisor, Dublin
Prada —Dublin, County Dublin
- Customer service
- English
- Communication skills
Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
12d
Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum
Kurt Geiger —Dundrum, County Dublin
- Full-time
- Employee discount
Quick apply
Employee Relations Manager
Bank of Ireland —Dublin, County Dublin
- Full-time
- Analysis skills
5d
Control Room Operator
Egis —Dublin, County Dublin
- Customer service
- Organisational skills
- Communication skills
Front Office Assistant
The Address Connolly —Dublin, County Dublin
- Part-time
Quick apply
10d
Assistant Manager
Domino's —Dublin, County Dublin
- €15.96–€17.54 an hour
- Weekend availability
- Management
- Microsoft Office
- Continuous improvement
- Employee discount
Assistant Reception Manager
Carlton Blanchardstown Hotel —Dublin, County Dublin
- From €34,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
Quick apply
Senior Concierge
SOS Group —Dublin, County Dublin
- From €16 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
16h
Senior Associate - Complaints
SS&C Technologies —Dublin, County Dublin
- Full-time
- Negotiation
Compliance Manager
ESB —Dublin, County Dublin
- €86,300–€101,600 a year
- Full-time
- Organisational skills
- SharePoint
- Communication skills
5d

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Senior Product Engineer - AI Platform

Intercom -
Dublin, County Dublin

Apply Now

Job details

Benefits

Annual leave
Work from home

Qualifications

Ruby on Rails
Distributed systems
Ruby
AI
Python

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Fin build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.

The wider AI group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

AI infrastructure is building a platform to move extremely quickly, adapting to new AI advancements in a matter of days, but providing the safety shield to other engineers so our customers always get a good service. We often provide services at the core of AI systems, and write framework-level code that other engineers and scientists in the AI group use daily.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model and change we deploy.

If you are an experienced backend engineer who takes an analytical approach to development and has some hands-on experience with ML systems and platforms, we'd love to hear from you!

What will I be doing?

Build the systems that power Fin's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.
Partner with ML engineers and ML scientists to build the underlying platform that helps them shape the best AI-powered product experience for our customers..
Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
Play an active role in the hiring, mentoring, and career development of other engineers.
Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.

Profile we’re looking for

5+ years of experience shipping high-quality products, preferably backend.
You can demonstrate significant impact in the work that you have done.
You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.
Deep knowledge of a high-level programming language (for example, Python, Ruby etc.)
Strong willingness to fight for good outcomes
Ability to deep dive into any part of the tech stack.
Bias towards progress over perfection.
Excited about progress in the AI space.

Bonus skills & attributes

1+ year of experience building ML-powered products. You’ll be supported by, and learn from teammates with deep ML experience.
Built or used ML platforms before.
Deep understanding of some distributed systems (e.g. database, caches, queues, streams).
Statistics fundamentals.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

senior customer service jobs in dublin county dublin

Senior Product Engineer - AI Platform

AI & Data - Data Architect - Fabric - Senior Manager

Employee Relations Advisor

Senior HR Advisor / Consultant

Office & Sales Operations Manager - Office Based

Site Operations Manager

Team Manager- Dublin

Senior Account Manager

Senior Barstaff

PRADA Senior Client Advisor, Dublin

Contact Centre Manager

Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum

Employee Relations Manager

Control Room Operator

Front Office Assistant

Assistant Manager

Assistant Reception Manager

Senior Concierge

Senior Associate - Complaints

Compliance Manager

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