Find Risk management compliance officer Jobs in Dublin County Dublin

Temporary Higher Executive Officer - Contact Centre Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Microsoft Office
- Leadership
- Communication skills
5d
Compliance Officer
TMF Group —Dublin, County Dublin
- Full-time
- Communication skills
Enterprise Resilience Governance and Compliance Lead
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Computer Science
- Master's degree
Quick apply
Compliance Officer (Management Company) - SEI Global Investments Ltd
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Finance
- No degree
- In-person
- Annual leave
Chief Executive Officer
Sonas Domestic Abuse Charity —Dublin, County Dublin
- €105,000–€110,000 a year
- Full-time
- In-person
- Communication skills
- Annual leave
- Life insurance
Quick apply
5d
Healthcare Records Manager
Beaumont Hospital —Dublin, County Dublin
- €58,477–€66,677 a year
- Overtime
- Management
- English
- Leaving certificate
- Annual leave
Senior Regulatory Affairs Officer (12 Month FTC)
Viatris —Northern Cross, County Dublin
- Full-time
- Bachelor's degree
- Time management
Head of Compliance and Chief Risk Officer
Marsh Finance —Dublin, County Dublin
- Full-time
- No degree
- Business
- Leadership
Quick apply
HSE Officer - Health Safety & Environment Officer
Kealy Construction —Dublin, County Dublin
- From €55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
Quick apply
11d
Security and Compliance Administrator
Sky Handling Partner —Dublin, County Dublin
- €30,000 a year
- Full-time
- Leaving certificate
- Analysis skills
- Bachelor's degree
Quick apply
EMEA Financial Institutions Client Experience Team Leader
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- No degree
7d
Airside Operations and Safety Officer
DAA —Dublin, County Dublin
- Full-time
- Microsoft Office
- Recruiting
- Communication skills
4d
Senior Compliance Governance & Operations Analyst
TD Bank —Dublin, County Dublin
- Full-time
- Microsoft Office
- Communication skills
- Banking
- Annual leave
Compliance, Regional Country Compliance, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Employee assistance program
Data Protection Officer
Pipedrive —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Software development
- AI
- Relocation assistance
- Annual leave
Quick apply
Specialist I, Investor Services AML FTC
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
EHS Officer (Evenings)
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Organisational skills
VP/SVP Financial Crime Compliance / MLRO Support Role
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
7d
Head of Energy Efficiency and Decarbonisation Assistant Principal Officer
The Courts Service of Ireland —Dublin, County Dublin
- CAD
- Engineering
- Project management
11h
Defects Liaison Officer
Tuath Housing Association —Dublin, County Dublin
- €35,350 a year
- Full-time
- Hybrid work
Quick apply

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Temporary Higher Executive Officer - Contact Centre Manager

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€60,029 a year
5 days ago

Qualifications

Process improvement
Microsoft Office
Quality assurance
Leadership
Communication skills

Full job description

Role Purpose

Cpl are seeking a Temporary Higher Executive Officer - Contact Centre Manager for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán. This role is required to lead and oversee the organisation's operational service delivery function, including governance of the outsourced contact centre provider, management of service performance, regulatory compliance, operational risk management, and customer service quality. The role is responsible for monitoring SLAs and KPIs, managing escalations and incidents, supporting supplier and contract management activities, leading service continuity planning, and driving continuous improvement initiatives. The increasing complexity and volume of operational governance, stakeholder management, reporting requirements, and service performance oversight necessitate dedicated leadership and management capacity.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Contact Centre Governance

Lead the operational relationship with the outsourced contact centre provider.
Chair operational governance meetings.
Monitor SLA and KPI performance.
Ensure contractual obligations are achieved.
Drive continuous improvement initiatives.
Prepare governance reports for senior leadership.

Operational Oversight

Manage operational escalations and incidents.
Monitor service demand, capacity and performance trends.
Lead service continuity and resilience planning.
Manage operational risks and mitigation activities.
Ensure timely resolution of customer service issues.

Regulatory Accuracy

Ensure customer interactions remain within regulatory requirements.
Review and approve operational scripts and guidance materials.
Support audit and compliance activities.
Escalate complex regulatory matters where required.

Process Ownership

Develop and maintain Standard Operating Procedures (SOPs).
Establish escalation processes and governance controls.
Develop contact handling frameworks.
Define and monitor service standards.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Applicants should demonstrate substantial experience in one or more of the following:

Contact centre management.
Operational service delivery management.
Outsourced provider governance.
Supplier and contract management.
Service performance monitoring and reporting.
Quality assurance and continuous improvement.
Incident, escalation and risk management.
Customer operations within a regulated environment.

Essential Skills and Qualifications

Proven leadership and people management experience.
Strong operational management capability.
Experience managing SLAs, KPIs and service performance frameworks.
Excellent analytical, reporting and decision-making skills.
Experience preparing governance reports and executive briefings.
Strong stakeholder engagement and communication skills.
Excellent organisational and planning abilities.
Strong Microsoft Office and reporting tool proficiency.

Desirable skills

Experience within a regulator, public body or regulated industry.
Contact Centre Management Experience
CRM platform governance and operational oversight.
Service design and process improvement experience.
Business continuity and resilience planning experience.
Quality assurance framework development.
Project or programme management experience.

Desirable Qualifications

Project or programme management qualification.
Professional certification in operational management, service management, governance, or related disciplines.

Additional Beneficial Attributes

Strong supplier relationship management capability.
Experience leading teams through change and transformation.
Excellent stakeholder influencing skills.
Commitment to delivering high-quality customer and stakeholder experiences.
Strong risk management and problem-solving skills.

Apply Now

Refine Your Search

risk management compliance officer jobs in dublin county dublin

Temporary Higher Executive Officer - Contact Centre Manager

Compliance Officer

Enterprise Resilience Governance and Compliance Lead

Compliance Officer (Management Company) - SEI Global Investments Ltd

Chief Executive Officer

Healthcare Records Manager

Senior Regulatory Affairs Officer (12 Month FTC)

Head of Compliance and Chief Risk Officer

HSE Officer - Health Safety & Environment Officer

Security and Compliance Administrator

EMEA Financial Institutions Client Experience Team Leader

Airside Operations and Safety Officer

Senior Compliance Governance & Operations Analyst

Compliance, Regional Country Compliance, Associate, Dublin

Data Protection Officer

Specialist I, Investor Services AML FTC

EHS Officer (Evenings)

VP/SVP Financial Crime Compliance / MLRO Support Role

Head of Energy Efficiency and Decarbonisation Assistant Principal Officer

Defects Liaison Officer

I want to receive the latest job alerts for risk management compliance officer in dublin county dublin

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