Find Operational resilience manager Jobs in Dublin County Dublin

Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile
Senior Manager, Global Procurement - Contract Manufacturing (CMO)
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Bachelor's degree
- Manufacturing
- Business
Senior HRIS Manager
Aptiv plc —Dublin, County Dublin
- Microsoft Excel
- Bachelor's degree
- Human resources
Governance Reporting & Analysis Lead Analyst
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
International Strategy & Operations Senior Manager, Commerce (French Speaking)
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Work from home
COO Strategy and Performance Manager
AXA —DUBLIN 1, County Dublin
- Master's degree
- Project management
- Bachelor's degree
10d
International Strategy & Operations Senior Manager, Commerce (German Speaking)
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Work from home
Regional Programme Coordinator (Dublin South Leinster Region)
Irish College of GPs —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Project management
- Annual leave
- Employee assistance program
Quick apply
International Strategy & Operations Senior Manager, Commerce
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Work from home
ETF Basket Associate/Senior Associate, Fund/Client Accounting (Multiple Openings)
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Change Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- No degree
Quick apply
Investment Services Specialist Keyridge
Irish Life Investment Managers —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
9d
Financial Services Manager
Accenture —Dublin, County Dublin
- Full-time
- Project management
- Presentation skills
- Bachelor's degree
- Employee discount
Incident Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- Analysis skills
Quick apply
People Operations Manager
Sisk —Dublin, County Dublin
- Full-time
- Human resources
- Business
- Leadership
- Annual leave
Senior Production Manager, Marketing Partnerships
Live Nation —Dublin, County Dublin
- Weekend availability
- Project management
- Organisational skills
- Budgeting
9d
EN - Area Manager
Hana Group —Dublin, County Dublin
- €45,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Restaurant experience
- Free parking
- Annual leave
Quick apply
EMEA ETF Product Manager - Director
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Hybrid work
- Computer Science
- Finance
- Master's degree
12d
Operations Leader Life and Pensions
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Annual leave

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Lean Six Sigma Digital Transformation Leader

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Customer service
Lean
Process improvement
Microsoft Office
Profit and loss
Six Sigma
Analysis skills
Project management
Presentation skills
Bachelor's degree
Computer skills
Data visualisation
AI
Business
Leadership
Communication skills

Full job description

Job Title: Lean Six Sigma Digital Transformation (LSDT) Leader

Department: Operations

Management Responsibility for: NA

Travel Required: Yes / Infrequent

Reports to: Sr Director of Operations

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

The Lean Six Sigma Digital Transformation Leader, who will be responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies, Digital Transformation across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
Analyze complex datasets to generate actionable insights and present findings to senior leadership.
Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
Develop, implement, and monitor KPIs to track operational performance and project impact.
Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
Drive a culture of continuous improvement and data-driven decision-making.
Maintain project documentation, ensuring transparency, governance, and compliance with standards.
Ability to work with Cross functional, highly matrix organization in a client facing role.
Ability to lead, provide required steer to quality, process excellence analysts
Ability to train large group on Lean, FMEA, Six Sigma Methodologies and build lean six sigma DNA
Deliver business outcome driven high impact Lean Six Sigma Projects across (Metrics, Process, Automation)
Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver meaningful business impact to internal/external customers.
Define and execute Lean, six Sigma Digital Transformation roadmap across portfolio of accounts.
Ability to drive RCA, bridge plan, glide paths, conduct process capability studies (CPk)
Ability to understand and explain complex problem in layman language
Conduct Design Thinking Workshops
The above list is not exhaustive, and role will evolve in terms of scope, size and scale so ability to take higher responsibilities.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales)

Special credentials

Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience in supporting large portfolio teams (500+) as LSDT leader

Required Skills

Technical & Functional Skills

Comprehensive computer skills
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred
Technical support, Customer Service, Trust & Safety domain experience preferred

Qualifications & Skills

Lean Six Sigma – Green Belt & Black Belt required. Master Black Belt strongly preferred.
12+ years of experience in process improvement, operational excellence, or business transformation.
Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
Strong analytical skills with experience in data visualization and reporting tools
Excellent leadership, coaching, and stakeholder management skills.
Strong communication & presentation skills with the ability to influence at all levels of the organization.
Project management expertise with the ability to handle multiple initiatives simultaneously.

Key Competencies

Continuous improvement using Lean Six Sigma methodology
Kaizen, FEMEA, ADKAR
Data-driven decision-making
Change management
Continuous improvement mindset
Collaboration and stakeholder influence
Superior analytical ability
Superior communication skills
Commercially astute (P&L, Revenue Generation, Cost Optimization)
Flexibility & Availability
Sound reasoning & judgement
Excellent leadership and management skills
Planning and organizing
Lead by example / integrity
Critical thinking & problem solving
Employee & Client satisfaction orientated
Self-motivated and can motivate others
Highly advanced team building skills
Strategic and commercial thinker
High levels of resilience and focus
Coaching & developing managers into leaders
Advanced facilitation & presentation skills
Advanced KPI, SLA, OLA, XLA knowledge and understanding
Staffing & Billing models
Risk & compliance

#LI-CW1

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Refine Your Search

operational resilience manager jobs in dublin county dublin

Lean Six Sigma Digital Transformation Leader

Senior Operations Manager

Senior Manager, Global Procurement - Contract Manufacturing (CMO)

Senior HRIS Manager

Governance Reporting & Analysis Lead Analyst

International Strategy & Operations Senior Manager, Commerce (French Speaking)

COO Strategy and Performance Manager

International Strategy & Operations Senior Manager, Commerce (German Speaking)

Regional Programme Coordinator (Dublin South Leinster Region)

International Strategy & Operations Senior Manager, Commerce

ETF Basket Associate/Senior Associate, Fund/Client Accounting (Multiple Openings)

Change Service Management Lead

Investment Services Specialist Keyridge

Financial Services Manager

Incident Service Management Lead

People Operations Manager

Senior Production Manager, Marketing Partnerships

EN - Area Manager

EMEA ETF Product Manager - Director

Operations Leader Life and Pensions

I want to receive the latest job alerts for operational resilience manager in dublin county dublin

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