The Property
Located on Merrion Road in the upmarket area of Dublin 4, our historic Victorian building was completely renovated in 2014 to create a luxury all-suite hotel.
This luxury property is ideal for the longer staying guest, and consists of 49 contemporary studio, one and two bedroom suites with fitted kitchens, blissful bedrooms and stylish bathrooms and has a superb location next to the RDS and the Aviva Stadium.
Why Join Premier Suites Ballsbridge?
At PREMIER SUITES, we are proud of our people-first culture and our commitment to creating an exceptional workplace where our teams can thrive. Our Dublin properties have been recognised for their outstanding workplace environment through a number of prestigious Great Place to Work® awards, including:
-
Great Place to Work® Certified 2026
-
Ireland's Best Workplaces™ 2026
-
Ireland's Best Workplaces™ for Women 2025
-
Ireland's Best Workplaces™ for Health & Wellbeing 2026
-
Ireland's Best Workplaces™ in Hospitality 2026
-
Best Workplaces™ in Europe 2025
These achievements reflect our dedication to supporting our employees, promoting wellbeing, fostering inclusion, and creating a positive and rewarding place to work.
Join a team that values collaboration, respect, development, and delivering exceptional experiences for both our guests and colleagues.
About The Role
The Role
We are looking for an experienced, professional and friendly candidate for this role. Based in PREMIER SUITES Ballsbridge, the candidate will be responsible for handling reception and reservations procedures for the property.
The ideal candidate must be a team player with the ability to multitask, be standards‑driven and detail‑oriented, with a strong desire to progress within the hospitality industry.
What’s involved in the role:
To carry out receptionist duties - Welcoming guests to the property, Providing effective check-in and check-out and operating the switch board when required.
-
To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.
-
Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
-
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
-
Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
-
Ensuring guest complaints, queries and suggestions are dealt with quickly and efficiently.
-
Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages
A person who may be suited to this role will have:
-
At least 1 years’ previous experience in a Customer Service Environment
-
The ability to use Microsoft Word and Excel.
-
A creative and solutions-focused approach when problem-solving.
-
Excellent communication and customer service skills. The ability to use business English verbally and through email correspondence is essential.
Why work with us?
We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a Food & Beverage / Function property so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those service as part of PREM Group.
Required Criteria
Skills Needed
About The Company
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
Company Culture
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Company Benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.
Just some of the benefits of working with us:
Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023
Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025
Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025
PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025
Excellent working environment
Learning & development opportunities
Career progression opportunities
Competitive salary
Staff uniform
Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates
Employee assistance programme
Annual Employee recognition awards including long service recognition
Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events
Salary
Not disclosed
