Find head of customer service Jobs in dublin county dublin

Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
13d
Head of New Business
Drivalia (formerly ALD Automotive) —Sandyford, County Dublin
- Full-time
- Microsoft Office
- Business development
- IT
- Employee assistance program
Quick apply
Head of Service
Sleator Plant —Dublin, County Dublin
- Up to €70,000 a year
- Full-time
- English
- Leadership
- Communication skills
- Wellness program
- Life insurance
Quick apply
2d
Head of Service Operations
PrepayPower —Dublin, County Dublin
- Continuous improvement
- Annual leave
- Employee assistance program
Quick apply
Front of House
Mink Dublin —Dublin, County Dublin
Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
12d
Head of Service Readiness & Enablement (IRE)
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Head of Sales
Sleator Plant —Dublin, County Dublin
- Up to €75,000 a year
- Full-time
- Management
- Sales
- Leadership
- Life insurance
Quick apply
2d
Head of Project Management
Elwood Roberts —Dublin, County Dublin
- €65,000–€95,000 a month
- Full-time
- Agile
Quick apply
Deputy Store Manager - Dublin City Centre
Lidl —DUBLIN 8, County Dublin
- €51,000–€60,000 a year
- Full-time
- Management
- Leaving certificate
- No degree
- Employee assistance program
7d
Customer Service Executive
Bar One Racing Uk & Ireland —Kinsealy, County Dublin
- €14.15 an hour
- Full-time
- Cash handling
Quick apply
1d
Regional Operations Manager
Actavo —Dublin, County Dublin
- €50,000–€54,000 a year
- Employee assistance program
- Referral programme
PRADA Senior Client Advisor, Dublin
Prada —Dublin, County Dublin
- Customer service
- English
- Communication skills
Customer Service Executive
Medguard Professional Healthcare Services —Ashbourne, County Meath
- €32,000 a year
- Full-time
- Sales
- Customer service
- English
- Store discount
- Annual leave
Quick apply
14d
Business Development Manager
Topsec Cloud Solutions —Sandyford, County Dublin
- €75,000–€80,000 a year
- Full-time
- Sales
- Marketing
Quick apply
13d
Head of Operations
Fineco Asset Management —Dublin, County Dublin
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
8d
Head of Private Markets
U.S. Bank National Association —Dublin, County Dublin
- €213,010–€250,600 a year
- Full-time
- Master's degree
- Bachelor's degree
- Accounting
Facilities Manager
Teleperformance —Dublin, County Dublin
- Budgeting
Quick apply
Head Chef
Compass Group Ireland —DUBLIN 4, County Dublin
- €27 an hour
- Full-time
- Cooking
Director of Operations and Transformation - The Housing Agency
Forvis Mazars —Dublin, County Dublin
- No degree
- Communication skills
12d

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Team Manager- Dublin

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

13 days ago

Qualifications

Microsoft Excel
Customer service
Continuous improvement
Organisational skills
Business
Leadership
Communication skills

Full job description

Your mission

The Senior Contact Centre Team Leader is responsible for leading, supporting, and developing a team of Customer Experience Agents to ensure the consistent delivery of excellent customer service and strong operational performance.

This role requires a people-first leader who can inspire, coach, and motivate a team in a fast-paced and dynamic environment. The successful candidate will play a key role in driving performance, maintaining service standards, and promoting a positive and supportive team culture. Strong communication skills, leadership capability, and a high level of competence in Excel and performance reporting are essential for success in this role.

Your profile

Key Responsibilities

Leadership and Team Management

Lead, manage, and motivate a team of Customer Experience Agents to achieve individual and team objectives.
Foster a positive, inclusive, and high-performing team environment.
Promote a people-first management approach, ensuring team members feel supported, engaged, and empowered.
Set clear performance expectations and provide regular feedback to team members.
Conduct regular team meetings and one-to-one sessions to communicate business updates, review performance, and share best practice.
Support employee wellbeing, engagement, and development across the team.

Performance Management

Monitor individual and team performance against agreed key performance indicators (KPIs), service levels, and quality standards.
Analyse performance data to identify trends, opportunities, and areas requiring improvement.
Deliver coaching and development support to improve capability and performance.
Recognise and encourage strong performance while addressing underperformance in a timely and constructive manner, in line with company procedures.

Operational Management

Support the day-to-day operation of the contact centre to ensure service delivery targets are achieved.
Help manage workflows, staffing priorities, and operational demands in a busy and changing environment.
Work collaboratively with the Contact Centre Manager and Head of Operations to maintain service continuity and operational efficiency.
Respond effectively to challenges and changing priorities, ensuring the team remains focused and supported.

Training and Development

Work closely with the Training and Compliance Manager to support onboarding and training for new and existing employees.
Identify development needs within the team and support ongoing learning and upskilling.
Provide guidance, mentorship, and practical support to team members to help them succeed in their roles.
Encourage a culture of continuous improvement and professional development.

Customer Experience

Promote a customer-focused culture across the team, ensuring a high standard of service is delivered at all times.
Manage and resolve escalated customer issues in a professional, timely, and effective manner.
Use customer feedback and service insight to identify opportunities to improve service quality and customer outcomes.

Reporting and Analysis

Produce, maintain, and analyse performance reports using Excel and other relevant systems.
Track and report on key operational metrics, performance trends, and service outcomes.
Use data and insight to support decision-making, action planning, and continuous improvement initiatives.
Ensure reporting is accurate, timely, and clearly communicated where required.

Person Specification

Essential Experience and Qualifications

Proven experience in a leadership or supervisory role within a contact centre or customer service environment.
Demonstrated ability to manage, motivate, and develop teams.
Strong understanding of contact centre operations, customer service standards, and performance management.
Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
Strong Excel skills, with the ability to produce reports, interpret data, and identify trends.
Experience in using contact centre systems and CRM platforms.
Ability to work effectively in a fast-paced, dynamic, and changing environment.

Desirable

Third-level qualification in Business, Management, Customer Service, or a related discipline.
Experience supporting training, onboarding, or coaching initiatives.
Experience in managing escalations and service improvement activity.

Key Competencies

People-first leadership
Strong communication and relationship-building skills
Team leadership and staff development
Performance management and coaching
Analytical thinking and problem-solving
Strong organisational skills
Customer focus and service excellence
Adaptability and resilience
Attention to detail
Strong Excel and reporting capability

Additional Requirements

Flexibility to meet the needs of the business.
Commitment to promoting a positive, respectful, and inclusive working environment.
A proactive and solutions-focused approach to leadership and service delivery.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

head of customer service jobs in dublin county dublin

Team Manager- Dublin

Head of New Business

Head of Service

Head of Service Operations

Front of House

Contact Centre Manager

Head of Service Readiness & Enablement (IRE)

Head of Sales

Head of Project Management

Deputy Store Manager - Dublin City Centre

Customer Service Executive

Regional Operations Manager

PRADA Senior Client Advisor, Dublin

Customer Service Executive

Business Development Manager

Head of Operations

Head of Private Markets

Facilities Manager

Head Chef

Director of Operations and Transformation - The Housing Agency

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